Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Indiana
3 reviews
1 helpful vote
Follow Jeff S.
Unfollow Jeff S.
Share Review
Report Review

Thanks JibJab!
July 30, 2016

Our animated birthday message to my mother made her day special!

Date of experience: July 27, 2016
Arizona
2 reviews
0 helpful votes
Follow Pamela B.
Unfollow Pamela B.
Share Review
Report Review

Where did text editing go?
July 29, 2016

I was particularly dismayed when I could not edit my text after previewing the Birthday card. Previously, I was able to preview and then edit the text. Also, I believe I used to get notification when the recipient read the card. Also, I wear bangs and my red hair showed. I could have taken a pic without bangs, but it seemed like too much trouble.

I am thinking of canceling my subscription.

Date of experience: July 27, 2016
Indiana
1 review
0 helpful votes
Follow Sam M.
Unfollow Sam M.
Share Review
Report Review

Hilarious
May 5, 2021

Uncanny how the heads fit so well. I am enjoying casting all my friends and family in their debut music videos!

Date of experience: July 27, 2016
Florida
1 review
0 helpful votes
Follow Nancy T.
Unfollow Nancy T.
Share Review
Report Review

Ok
July 30, 2016

It was funny for the first few days but I can't see me using it for a year

Date of experience: July 27, 2016
Serbia
1 review
0 helpful votes
Follow Marina P.
Unfollow Marina P.
Share Review
Report Review

Excellent!
July 30, 2016

Excellent, but still I would like more variety of options for my elderly friends.

Date of experience: July 27, 2016
New York
1 review
0 helpful votes
Follow Michelle A.
Unfollow Michelle A.
Share Review
Report Review

Excellent customer service
July 29, 2016

Great customer service. I was pleased with the outcome.

Date of experience: July 26, 2016
New Hampshire
2 reviews
0 helpful votes
Follow Barbara R.
Unfollow Barbara R.
Share Review
Report Review

Billing with JibJab
July 29, 2016

Needed to make a correction with the auto-renewal billing, and they were incredibly responsive as well as addressed my issue with concern and an offer to help. I will continue using JibJab, a very fun and entertaining internet card sender, to the delight of our family and friends!

Date of experience: July 26, 2016
North Carolina
1 review
0 helpful votes
Follow Tammy L.
Unfollow Tammy L.
Share Review
Report Review

My experience was second to none! Professional; quick, and appreciated

Date of experience: July 26, 2016
Illinois
2 reviews
0 helpful votes
Follow Sharon S.
Unfollow Sharon S.
Share Review
Report Review

Fun
February 17, 2021

I enjoyed the videos I made. Pretty easy to work. Just wish I could send in a text.

Date of experience: July 26, 2016
New York
1 review
0 helpful votes
Follow Lu-Eli I.
Unfollow Lu-Eli I.
Share Review
Report Review

Hopping Good
July 29, 2016

I just sent my first Jib-Jab but I got to say it was not easy. If there were a step by step list it will help immensely in the process, but after weeks finally got it down that is till next time perhaps. Lol.
Its a lot of fun and the people you send it to laugh their heads off or so far mine did. Send them instead of regular emails cards. This will be my home base from now on when it comes to sending cards to them.

Date of experience: July 26, 2016
Tennessee
1 review
0 helpful votes
Follow Larry A.
Unfollow Larry A.
Share Review
Report Review

A unique Birthday Card
July 29, 2016

A reasonable price for some very "out-of-sight" greeting cards.
I can hardly wait until the next card goes out.

Date of experience: July 26, 2016
Massachusetts
1 review
0 helpful votes
Follow Chris O.
Unfollow Chris O.
Share Review
Report Review

Delicious Fun
July 29, 2016

The recipients of of my e-cards told me they laughed so hard they started to cry.

Date of experience: July 26, 2016
California
1 review
0 helpful votes
Follow Lucinda S.
Unfollow Lucinda S.
Share Review
Report Review

Well worth it!
July 29, 2016

I've been receiving these cards from my brother and sister-in-law for a while now, so I thought of JibJab for my husband's birthday and my kids' anniversaries. Great cards to choose from, and the site is easy and intuitive to use--I made videos with family members that were hilarious. The subscription price is a great value for so much fun.

Thanks, JibJab.

Date of experience: July 26, 2016
Arizona
1 review
0 helpful votes
Follow Terri W.
Unfollow Terri W.
Share Review
Report Review

UNHAPPY WITH CARD
July 28, 2016

EVERYTIME I UPLOADED A NEW HEAD OR FACIT ERASED THE ONE I ALREADY. THE SITE WAS AWKWARD TO USE AS WELL. WHEN YOU HAVE CHOSEN A CARD THAT HAS 5 FACES, YOU SHOULD BE ABLE TO UPLOAD. I WENT AHEAD AND SENT A COUPLE OF DEFICIENT CARDS

Date of experience: July 26, 2016
Florida
1 review
0 helpful votes
Follow private p.
Unfollow private p.
Share Review
Report Review

Paid for susbcription but then the "put faces in the video birthday cards" repeatedly demands to install flash player (which was already installed with the latest version). Dysfunctional... disappointed...

Date of experience: July 26, 2016
Ohio
1 review
0 helpful votes
Follow Joe V.
Unfollow Joe V.
Share Review
Report Review

JibJab is everything I wanted for celebrating friends, family etc. thanks

Date of experience: July 26, 2016
Texas
1 review
0 helpful votes
Follow Dennis W.
Unfollow Dennis W.
Share Review
Report Review

Felt cheated
July 28, 2016

Was told sending video was less than $2.00 & was charged 18.00

Date of experience: July 26, 2016
Nevada
3 reviews
0 helpful votes
Follow Mark N.
Unfollow Mark N.
Share Review
Report Review

Same Old JibJab
July 28, 2016

I am so bored by the same old JibJabs. I've been using JJ for years and there have been so few new videos. Where are the creative guys who create the videos. JJ is tired. It needs to continually offer new choices or, I for one, will look elsewhere.

Date of experience: July 26, 2016
Missouri
2 reviews
0 helpful votes
Follow Max S.
Unfollow Max S.
Share Review
Report Review

To expensive for me
July 28, 2016

So I pay a few to use your service, then I pay another fee too use your service.

I will be canceling my subscription

Date of experience: July 26, 2016
New York
1 review
0 helpful votes
Follow Jibjabber F.
Unfollow Jibjabber F.
Share Review
Report Review

Issue I had with billing resolved quickly. I loved the selection of personalized greetings

Date of experience: July 26, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA