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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I am using a Toshiba Satellite laptop with Windows 10 and running Google Chrome. Nothing is compatible. I had a very hard time sending the video that I made and purchased from JibJab through my Gmail account. It took me a while to figure it out on my own. Played and played with it until I finally figured out that it was too large and I had to save it to my Google Drive and send it as an attachment. That is exactly what they ended up telling me to do. However, I am still very pleased with their service! Thanks again, Sandy
I sent an email regarding my subscription and received a response immediately. I highly recommend JibJab.
I have always enjoyed my cards from jib jab, however I had to redo my recent one as first one wasn't as I'd ordered. So not happy when I was charged for 2 cards.
Too much of the same... many choices but a bit repetitive
Great, sent two cards. Very easy and recipients loved them.
I had a question to a receipt and the team solved it fast and problem-free. Thanks a lot.
I'm not "cyber savvy" but after working with this for about an hour, I mastered it and am very happy with it.
Signed up and thought that I was paying one price, but was ripped off! I want a refund!
Easy site to use with great options... so much fun :). thanks Jib Jab!
There are a lot of fun options to slide your faces into: pictures, music videos, and gifs. There are also some funny gifs and emojis (without the face option). You can take a selfie or use your photo gallery to place the heads. Editing is easy and intuitive with different face shapes: pointy or square jawline, even one for pets. I like that you can name your "heads" and save them for future use. There are a lot of free options for non members. I also appreciate that there are options for membership subscription payment (such as paying through your Amazon account).
I have been able to send the JibJabs without any issues and even download some to send later. There are a lot of holiday and birthday options so I see myself getting a lot of use out of this. Of course, some of the humor is sophomoric (farting or Magic Mike-esque dancing), so those things could be offensive to some people, know your audience. Most are just good fun. What I have sent so far hasn't failed in getting a laugh!
My first time creating a JibJab and recipient was amused.
Easy to use and Love using it on Facebook. Cheers to the most Unique site on the web! :D
No one received my invitation therefore I have to reschedule it to another date.
Sent a card to my nephew who is 5 and he loved it! He has watched it over and over and over...
I have been a JibJabber for the past four years and I really love that you can use a card on Facebook or send it by email. Funny cards, even if you don't use the faces cards
The recipient of my ecard could see the attachment but was unable to view the video.
It was very unclear as to whether I was opening an account that would involve payment or was free.
Jib-Jab is a very clever idea that gave my family a lot of laughs! It is well managed, with a very responsive customer service team.
I tried to add a message on an eCard and found the whole procedure messy and even now I don't know if it got sent with my card - I did a few trials and couldn't see it in any pof the previews... and its also difficult to edit once you have written something - if it actually goes at all.
The video making itself was realtively simple and a success.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members