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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Pennsylvania
1 review
0 helpful votes
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Miss customizing facial shapes
August 3, 2016

I miss the opportunity to shape the heads more to fit the "starring you videos". You still use the eye level and rotate image setting but there was no way to bring the edges of the face to the same shape as the facial images I used... but my friend still enjoyed his card. Thank you!

Date of experience: July 31, 2016
New York
1 review
0 helpful votes
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EASY TO MAKE CARDS EVERYONE LOVES
August 3, 2016

This is an easy, effective way to make very special animated e-cards that everyone will love.

Date of experience: July 31, 2016
Australia
1 review
0 helpful votes
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Clever piece of software
August 3, 2016

Would like to see added some more songs suitable for the pre-teen as they get a real kick out of watching themselves onscreen.

Date of experience: July 31, 2016
New Jersey
1 review
0 helpful votes
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Fun!
August 3, 2016

Hope the birthday girls likes her card as much as I liked creating it!

Date of experience: July 31, 2016
California
1 review
0 helpful votes
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Too Much Fun
August 3, 2016

This site is so much fun to use. Having pictures of celebrities helped me send birthday cards to my friend that she could really enjoy. Good work!

Date of experience: July 31, 2016
Washington
1 review
0 helpful votes
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Hilarious
August 3, 2016

Fun results and easy to use. I find myself grinning until my face hurts, while putting a card together.

Date of experience: July 31, 2016
Spain
1 review
0 helpful votes
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Great fun
August 3, 2016

Lovely sending a message that you know will make the recipient smile. Found lining up the mouths awkward so some looked like moustaches!

Date of experience: July 31, 2016
Maryland
1 review
0 helpful votes
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Easy to use and lots of selections. Do wish you could choose how many "actors" to include versus set number. Otherwise it is great

Date of experience: July 31, 2016
New Jersey
4 reviews
0 helpful votes
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Small faces
August 3, 2016

For the most part this is great fun. I'm finding, though, that faces can only be enlarged so much. Beyond the built in population problem, I think faces should be able to fill the space.

Date of experience: July 31, 2016
Florida
3 reviews
0 helpful votes
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Humor for the day!
August 3, 2016

Very fun and easy to do! Every one needs a little humor these days!

Date of experience: July 31, 2016
Massachusetts
1 review
0 helpful votes
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Fun site
August 3, 2016

I have enjoyed sending JibJab cards to family and friends and they enjoyed receiving them. Unique site!

Date of experience: July 30, 2016
Colorado
1 review
1 helpful vote
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Cost
August 1, 2016

I don't care for the workings/policies of the website/company, and I felt that for my subscription fee the product I received was not satisfactory.

Date of experience: July 30, 2016
California
1 review
0 helpful votes
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Ease of use and very unique!
August 3, 2016

Too much fun! You suddenly feel the need the create and share your creations to everyone you know.

Date of experience: July 30, 2016
Florida
1 review
1 helpful vote
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Undelivered message
August 1, 2016

I WANTED TO SEND A MESSAGE TO MY DAUGHTER ON HER BIRTHDAY, DESPITE BEING TOLD VIA MESSAGE TWICE THAT THE MESSAGE HAD BEEN DELIVERED AS OF THIS DATE SHE STILL HAS NOT RECEIVED THE MESSAGE. SHE CHECKED HER SPAM TO MAKE SURE IT WAS NOT THERE AND IT WASN'T.

Date of experience: July 30, 2016
Virginia
1 review
0 helpful votes
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Just can't get it work for me!
August 1, 2016

I was really excited about finally getting JibJab. I heard about the program from my school teacher daughter, and so decided to give it a try using my Samsung Note 4. My family spent a great deal of time selecting photos and placing them where indicated. However, the photos never seemed to remain where I place them, continually moving about on the screen. I selected 5 pictures, but the program refuse to load them, always defaulting back to the first picture. Finally, after several hours, we threw up our hands in frustration and quit. Perhaps someone at JibJab HQ can help us understand how it is supposed to work, assuming it does?

Date of experience: July 30, 2016
Canada
1 review
0 helpful votes
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JIbbing Fun
August 2, 2016

Had a blast making these cards. Sometimes the videos would lock up at times but overall had so much fun.

Thanks, keep adding new ones, ones with dogs and cats, I am an animal activist and fight BSL as much as possible and adore my dogs so much would love to be able to make video cards for doggie friends.

Thanks
Clydine Grenier

Date of experience: July 30, 2016
New Jersey
1 review
0 helpful votes
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Awesome
August 2, 2016

If you need to give someone a laugh, send them a jib jab. I keep a catalog of my friends faces on jib jab so I can easily pop them into a card!

Date of experience: July 30, 2016
Nevada
1 review
0 helpful votes
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Was only to complete two cards!
August 1, 2016

I was able to complete two cards successfully. And, although the recipient was thrilled with them, the process after that became difficult to send any more. Once I was able to cast my players, I could not get past that stage to complete and send the message. I put in a request for assistance and instead got an email giving me instructions on how to terminate the account. So, I did. I wanted to keep JibJab, but for the price, it was too much of a hassle to use. Also, the videos are rather outdated and need to more modern with better graphics. I can remember seeing some of these the first time I viewed JibJab and that was a while ago..

Date of experience: July 30, 2016
Oklahoma
1 review
0 helpful votes
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More music videos
August 2, 2016

My grandkids and I really enjoyed creating cards using the music videos. However, I would like to see more current videos geared towards today's popular music particularly because of my grandkids tastes in music.

Having lots of fun with JibJab... keep up the good work!

Date of experience: July 30, 2016
Ohio
2 reviews
0 helpful votes
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Im lovin it!
August 2, 2016

Cant get the mouth movement down pat yet but love making cards

Date of experience: July 30, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA