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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Enjoy creating a greeting and inserting one family or friends into the message. The site is very creative and will be using it often. Thank you!
Very disappointed that I was forced to subscribe to a subscription with automatic payments jjust for 1 Jib Jab. I don't plan on usting this but maybe once or twice a year.
I used JibJab for a few years but recently decided to stop the auto renewal... I wrote a quick email to customer service and not only did they respond within a business day, they refunded my auto-payment! Honorable company to deal with... I'm not gone forever...
Even after I pay $18 up front? Your email did not get thru the sister's SPAM filter so I had to download the movies and figure out how to get the movies to my sister so she could watch them. She is not a computer person so there was a lot of going back and forth.
The movies themselves were well-received, but I don't see enough templates that I would use with my family.
Wondering if I should use this service or not.
I followed a link that said I could join for £2.95... My papal account has been charged over £14!
I called JibJab with a payment issue and it was promptly and politely resolved. Excellent experience.
I've been a member for a few years.
I changed my e-mail address and my CC information expired and alas, a burp in service. (No one's fault.)
I met the two founders of the company in 2006 at Cannan Partners in Palo Alto, CA.
I am still a huge fan!
Best,
Cher
Excellent in almost every way. Except I wish you would return the face-shaping option. Without it, I have to choose between having the chin truncated or leaving black background on the sides of the cheeks.
Also, for those of us with so many heads, it would be nice to be able to name them for easy searching.
I enjoyed creating this card! The reason it's 4 stars and not 5 is because when I tried to create the card on my phone it wasn't adding the faces I wanted. I ended up having to get on my PC to complete and send the card. Other than that it was great and the recipient loved it!
Although I find the choices humorous and tastefull they seem limited for sending to females. Also there is little to choose from for people over 50 years old.
I love the JibJbab videos. The only thing I would like improved is the ability to manipulate your images AFTER you have viewed them in the video. (i. E., size, mouth animation). Still, I do love the JibJabs and just keep recreating them, they literally bring JOY to me and my family. Thank you for this fun venue!
Like it so far. No instructions so having difficulty working it and using it for its full potential.
JibJab is not only the most fun 'VIDEO STARRING YOU' e-card site on the Web, it is simple to use and has the best support anyone could ask for. I had an issue that needed resolved & I expected the same old ~ wait a week for a reply, then get nowhere with them~ But to my surprise, a young lady named Alessandra - Director of Customer Service went above and beyond to resolve the issue (even though it was my own fault). Fixing it in no time at all. Anyone who has not tried JibJab is missing out on a lot of fun. I HIGHLY recommend you check it out! I swear you will be so glad you did! Some of the video's are free, but you will want to become a member to have access to ALL the amazing possibilities. Bottom line is... I can't say enough good things about JibJab. JibJab rocks!
I had a moderate amount of difficulty understanding what to do and wasn't able to tell if you could buy one card only one time or if joining for $18.00 a year was the only option. I joined to get the card and was still unsure if I could buy an unlimited amount or if there was a maximum. When I tried to buy a second card I couldn't find the way out to and couldn't get it to send. All in all I like the cards, but am computer challenged in a way that the site would benefit from clearer and more obvious instructions.
I sent this to my granddaughter for her birthday.
She thought it was very funny. The rest of the family did too.
This site charged me a whole year and not the advertised monthly special and double charged my cc for the same video download.
Horrible, wish I could get my money back.
Some of the videos are funny and to add your own photos are really easy
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

