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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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JibJab is awesome!
February 17, 2021

I had so much fun with JibJab! It gave me and lots of my family and friends a lot of laughter! It is hilarious! The only thing I would recommend is making jibjabs available for more than just five people. Sometimes you need 6,7, or 8 people. But overall this was worth every penny! I haven't laughed this hard in a long time! Thank you!

Date of experience: August 2, 2016
Australia
1 review
0 helpful votes
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So easy to create.
August 5, 2016

I found it very easy to make my song video. Instructions were easy to follow. It all worked well.

Date of experience: August 2, 2016
Colorado
1 review
0 helpful votes
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Email
August 5, 2016

No longer able to locate the previous email address location sources (AOL< Hotmail, Gmail, etc.) when sending Jib Jab's to email addresses.

Date of experience: August 2, 2016
Louisiana
1 review
1 helpful vote
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I just really hate I had to pay for a whole year just to make one video. I just don't see that I will use it enough to justify paying the price.

Date of experience: August 2, 2016
Tennessee
5 reviews
0 helpful votes
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Great experience!
August 5, 2016

My problems were resolved promptly and professionally. I'm very satisfied with this company! Keep up the good work JibJab!

Date of experience: August 2, 2016
Malaysia
1 review
0 helpful votes
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Loads of laughs
August 5, 2016

Ive had jib jab cards from friends in the past and found them amusing so I joined jib jab and found loads of funny cards to send to mates.

Date of experience: August 2, 2016
California
1 review
0 helpful votes
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Such a great laugh.
August 5, 2016

I love JibJab! So funny and you don't have to go out a buy an expensive card just to stick it in the mail! Plus, everyone else gets to see it.

Date of experience: August 2, 2016
Hawaii
1 review
0 helpful votes
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Fun greetings
August 5, 2016

Enjoy making my friends & family laugh and seeing themselves in the dance videos.

Date of experience: August 2, 2016
GB
1 review
0 helpful votes
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Fun
August 5, 2016

A very good experience, everybody loves the music videos.

Date of experience: August 2, 2016
Canada
1 review
0 helpful votes
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Great fun!
August 5, 2016

I used a recent photo of my husband and his family for his brother's birthday card. It was fun to see his 84 year old parents up dancing along with the "Tequila" gang.

Date of experience: August 2, 2016
Oregon
2 reviews
6 helpful votes
Follow D L.
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Site hasn't changed much
August 5, 2016

Years ago, i thought the site was funny. However, it seems like the site has stayed the same even though technology has moved ahead. Therefore the graphics and morphing of the "round head" onto characters are early 90 vintage technology. Your site, coding needs to be updated.

Date of experience: August 2, 2016
Louisiana
1 review
0 helpful votes
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Fun fun card
August 5, 2016

Was easy to do and everyone laughed so much when they saw the card I sent to my husband for our anniversary. Really live this site and will use it again.

Date of experience: August 2, 2016
Pennsylvania
1 review
0 helpful votes
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You are getting lazy
August 5, 2016

The cards are all getting formulaic. You need to get creative and increase the types of animated cards you produce. Also, Please provide a place where I can see which cards were sent to which people. That way, I won; t send the same card again! For example, for my wife's birthday, it would be nice to know what I sent last year. The cards look so similar it is hard to remember.

Get on this! Or I will not renew next time. Get creative! And how about some more serious cards? I would like to mix it up. Not every card has to make you laugh. Some can be romantic. Some can be inspirational.

Date of experience: August 2, 2016
New Jersey
1 review
0 helpful votes
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Love jib jab
August 5, 2016

Love jib jab I can make family music video's for all to enjoy

Date of experience: August 2, 2016
GB
1 review
0 helpful votes
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Account Closure and Refund
August 5, 2016

I mistakenly opened a fee paying Jib Jab account and didn't realise this until the first annual fee was taken from my credit card account. On contacting Jib Jab, they were very helpful, courteous and dealt with my account closure and refund promptly. Well done to the team at Jib Jab.

Date of experience: August 2, 2016
Spain
1 review
0 helpful votes
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Muy bueno y divertido
August 5, 2016

Hola creo que como todo se podrian mejorar algunas cosas por ejemplo poder ajustar los rostros de alguna manera mas fafil y practica

Date of experience: August 2, 2016
Georgia
1 review
1 helpful vote
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Very poor
August 4, 2016

Pay to join then have to pay each time it's used? No thank you. I'll leave first.

Date of experience: August 2, 2016
Thailand
1 review
0 helpful votes
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Once again I'm embarrassed by the tremors in my hands. It makes it very time consuming and difficult to make the selections and then make them work.

Date of experience: August 2, 2016
GB
1 review
0 helpful votes
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Rip Off
August 4, 2016

All I wanted to do was purchase a one-off card. Then I found out I had signed up to an annual fee!

Date of experience: August 2, 2016
France
2 reviews
0 helpful votes
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Très amusant!
August 5, 2016

Cela fait des années que je me divertis avec JibJab et je suis vraiment toujours aussi "fan". Félicitations.

Date of experience: August 2, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA