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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Jim
August 7, 2016

I have received JibJab cards and liked them so I decided to try it. Before any notice of membership or card cost, I was billed $18. After my initial shock, I realized that must have been a yearly membership so I inquired. Not satisfied with the way this developed.

Date of experience: August 5, 2016
Illinois
1 review
0 helpful votes
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Rip off.
August 7, 2016

Everything was great except they rip you off. I paid the $2.00 but had my account billed for an extra $19. Not sure why... The Web site never mentioned any other fee.

Date of experience: August 5, 2016
New Jersey
2 reviews
0 helpful votes
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Our friend loves his Bday Card
August 7, 2016

Great experience using JibJab. My stepdaughter and I made the card together and the recipient loved it and forwarded it to several people. We used the "I'm too Sexy" card song track as he turned 60. Hilarious.

Date of experience: August 5, 2016
Switzerland
1 review
0 helpful votes
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Customer service is perfect
August 7, 2016

I had a problem with my subscription and contacted the customer service who reacted very quickly and profesionaly.

Thanks a lot

Date of experience: August 5, 2016
GB
1 review
0 helpful votes
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Still learning!
August 7, 2016

Just need to perfect getting the faces in properly, will get there!

Date of experience: August 5, 2016
Nebraska
1 review
0 helpful votes
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Pleased
August 7, 2016

Once I figured out how to do it, I love how easy it is!

Date of experience: August 4, 2016
New Jersey
1 review
0 helpful votes
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Funny cards
August 7, 2016

I created a birthday card and was able to upload pictures to superimpose in your cards, however I had some difficulty fitting it properly. I also didn't like that there was no place for me to write my own message.

Date of experience: August 4, 2016
Colorado
1 review
0 helpful votes
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Laughing Matters
August 7, 2016

Hello its nice to have a great site like yours around with all the bad news we are always getting from all corners. I not only love your site but everyone who i shared it with loved it too because laughing does matter and if we all laughed more and smiled more our lifes would be so much better.As for the response from when i had a slight problem logging in it was corrected as promised now im passing it on again to everyone Thanks

Date of experience: August 4, 2016
Minnesota
1 review
0 helpful votes
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I had lots of fun making the cards. The import and shape functions were very simple and the results were hilarious. However, because the email sender is JibJab, the card automatically goes to the Promotions folder of gmail recipients, and to who-knows-where of other recipients. I had to send follow-up emails to the recipients, telling them to look other places than their inboxes to find it.

Date of experience: August 4, 2016
California
4 reviews
0 helpful votes
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LOVE SENDING THESE UNIQUE CARDSi
August 7, 2016

It is so much fun to make these funny video cards. There hasn't been one person who hasn't enjoyed receiving one and laughed out loud at the dancing heads.
Love it!

Date of experience: August 4, 2016
Arizona
1 review
0 helpful votes
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Cool but not many new videos
August 6, 2016

I was a member and then didn't renew but this year someone asked me for a jib jab for a 11 year Olds bday and unfortunately I had to do the same one as 2 years ago because the new ones aren't appropriate. But the few new ones the last couple years were good

Date of experience: August 4, 2016
Illinois
1 review
0 helpful votes
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Unable to post to Facebook
August 6, 2016

I made the video to post to my brothers Facebook but was unable due to error message. Very disappointed with the experience.

Date of experience: August 4, 2016
Spain
1 review
0 helpful votes
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Full satisfaction
August 6, 2016

The web applications carries out all my perspectives

Date of experience: August 4, 2016
Arizona
1 review
0 helpful votes
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Review
August 6, 2016

Same old stuff, was hoping that by now there would be something new, a little more creative.

Date of experience: August 4, 2016
Kazakhstan
1 review
0 helpful votes
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Nice site, nice videos
August 6, 2016

I would love to give JibJab team 5 stars if only the e-cards were exact and thematic. I mean if I wish to make a Happy Birthday video I'd love to hear the music related to this occasion, not only the HB inscription at the end of the video. For example, I don't think the song "I feel good" and the related video you offer are the best idea to make a Happy Birthday e-card... Sorry, I just don't agree.

Date of experience: August 4, 2016
Texas
2 reviews
0 helpful votes
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Hilarious!
August 6, 2016

Very funny choices and very easy to preview and select. Love that I could schedule the exact day to send.

Date of experience: August 4, 2016
New Jersey
1 review
0 helpful votes
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Hilariosity Majorus
August 6, 2016

I learned about JibJab when somebody sent me one and it was so utterly hilarious I was just rolling with laughter. What could I do but join so I could share the joy? Creating a card is easy and fun and I wish I had a reason to send one every single day. Thanks JibJab. Love, A Former Hallmark Junkie

Date of experience: August 4, 2016
Ireland
1 review
0 helpful votes
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Rip off
August 6, 2016

After paying nearly 20 $ to join. I made a ears and was then asked for a further $2 to actually download it? What a scam

Date of experience: August 4, 2016
France
1 review
0 helpful votes
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Great fun!
August 6, 2016

It's easy to use and well worth the money. Love making people laugh.

Date of experience: August 4, 2016
Israel
1 review
0 helpful votes
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We love jib jab
August 6, 2016

Just wish the membership fee included the downloads
Its annoying to have to keep paying more each time when you have already paid a significant amount
Its also annoying technically to have to repay each time you download - the download package should be included in the membeship fee
I would rather pay more for membership than have to pay each time for a download

Date of experience: August 4, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA