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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Hilarious
August 9, 2016

A great way to make others laugh. Found the mouth manipulation challenging as all my people had moustaches. Pity you can't go back and fix it. Had fun creating though.

Date of experience: August 7, 2016
New Jersey
1 review
0 helpful votes
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Paid and received nothing
August 9, 2016

Paid for a membership and video download, didn't receive either. Please issue me a refund ASAP.

Date of experience: August 7, 2016
Alessandra S. — JibJab Rep
over a year old

Please send an email to [email protected] so we can help!

GB
1 review
0 helpful votes
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Jabbering great fun
May 5, 2021

So far i have made and sent 2 videos. Loads of fun to make and share with recipient. Much cheaper than sending conventional cards abroad and much more laughter enjoyed.

Date of experience: August 7, 2016
GB
1 review
0 helpful votes
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Perfect
August 9, 2016

Does exactly what it says and is intuitive to use.

Date of experience: August 7, 2016
Maryland
1 review
0 helpful votes
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Great reactions
August 9, 2016

We enjoyed the videos I sent so much we almost achieved orgasm.

Date of experience: August 6, 2016
California
1 review
0 helpful votes
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Such Fun!
August 9, 2016

I love sending musical/dancing cards to my friends and family via JibJab.
The uploading process is pretty simple; just be sure to sign in before you upload your photos. The website will not "remember" your uploaded photos if you upload them before you sign in.
All the recipients of my cards LOVE them.

Date of experience: August 6, 2016
Georgia
3 reviews
0 helpful votes
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FUN
August 9, 2016

I loved making my dance video! I am sharing them all over!

Date of experience: August 6, 2016
Illinois
1 review
0 helpful votes
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Head creation
August 9, 2016

I'm still not happy with the head creating tool. I wish we could have the option to use the old creation tool where you could shape the heads.

Date of experience: August 6, 2016
California
1 review
0 helpful votes
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Too much fun!
August 9, 2016

Can't wait for more to come...
Both me & my kids love this site!
Thank you JibJab

Date of experience: August 6, 2016
Hawaii
1 review
0 helpful votes
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Happiness
August 9, 2016

Great experience overall but would have loved to have more than five characters.

Date of experience: August 6, 2016
Massachusetts
2 reviews
0 helpful votes
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Very easy to use and a lot of fun putting the faces on the people!

Date of experience: August 6, 2016
Georgia
1 review
0 helpful votes
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Fun and Easy
August 9, 2016

Great way to send a birthday laugh to my brother after forgetting to get a card in the mail on time. This was fun and easy to use!

Date of experience: August 6, 2016
California
1 review
0 helpful votes
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Great Fun
August 9, 2016

Circumstances kept me from physically being able to be with my sis to celebrate her b-day. I was going to be able to see her in a few days. But I wanted to be able to give her SOMETHING on her b-day. An email card made sense. So I did an online search. JibJab came up first on the list. And for good reason! I was in a hurry. So I didn't get a chance to explore the whole JibJab catalog. But I saw (and found) enough to be able to declare that I will be renewing my JibJab subscription. I sent her four "add a face" cards. And I can't tell you how fun it was making them. I know her sense of humor. I had a basic idea of what kind of cards I wanted to send and whose pics would be in them. So once I found the cards all I needed to do was get the specific pics to fit them. And from there the process was incredibly easy. As I said. I didn't have a chance to look at the whole catalog. But I'm sure I'll be able to find more great cards to use for different occasions. And it's super fun being able to personalize them! My sister called me after opening the cards. She enjoyed them. And she said that she was going to check out the website for her own potential future use. So some JibJab cards may be coming back at me in the future! JibJab is a great service for being able to instantly send someone an email card. Or like I did... you can choose a future date for it to be sent. For any occasion or reason. I would recommend that you give JibJab a try.

Date of experience: August 6, 2016
Florida
1 review
0 helpful votes
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Not delivered properly
August 8, 2016

Ordered three cards on first day. Sent one that day, arrived perfectly. The other two were to be delivered next day. Never showed up in inbox. I was at my brother in laws house and had to ask him about it. It wasn't there. Then he did a search of my name and it showed up. Don't think it was his computer. Other one hadn't been opened. I will send her a separate message today to see if she can search for it. Love the site, not sure yet about the operation.

Date of experience: August 6, 2016
Washington
1 review
0 helpful votes
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The choices are so limited... so sad. Great product should have many more choices. Customization was extremely limited.

Date of experience: August 6, 2016
France
1 review
0 helpful votes
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No better personalised cards
August 9, 2016

Good selection of videos, although no real new innovative ones since I used the service several years ago. Would be great to have some new ones to choose from.

Date of experience: August 6, 2016
California
1 review
0 helpful votes
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More Kid Friendly Videos Please
August 9, 2016

I subscribe to JibJab to entertain my grandchildren. While some of the videos are suitable for small children, most are not. I understand that your target audience is adult, but my grandkids absolutely love to see themselves in the JibJab videos. Perhaps you would be open to creating a kid section for younger children to enjoy.
By the way, my youngest grand daughter is mesmerized by the "Chicken Dance"
Thanks for all your artistic efforts. Keep up the good work.

Date of experience: August 5, 2016
California
1 review
0 helpful votes
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Inept and confusing
August 7, 2016

1st attempt to send e-card--I gave an erroneous e-mail address and was not notified.
Second attempt-the recipient got the notification but could not open the card.

Confusing screen instructions hooked me into a year's subscription when I only wanted to use the "service" one time.

Date of experience: August 5, 2016
Illinois
1 review
0 helpful votes
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Tequila!
August 9, 2016

It was my first experience using JibJab, so I had a few missteps, but overall it was a good experience and the final video was a lot of fun.

Date of experience: August 5, 2016
Arizona
1 review
0 helpful votes
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Card video kazoo
May 5, 2021

Easy but chose card that didn't require adding faces, etc. Great selection; the recipient was very happy.

Date of experience: August 5, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA