Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Courtney W.
Unfollow Courtney W.
Share Review
Report Review

Love Jib Jab!
May 5, 2021

I love sending the cards to family and friends to brighten their day and make them laugh! The best part is being able to add faces to the cards I send!

Date of experience: August 8, 2016
Australia
1 review
0 helpful votes
Follow Deborah S.
Unfollow Deborah S.
Share Review
Report Review

Newbie
August 11, 2016

As I've only just signed up for JJ I'm not really in a position to say much. It's clever, entertaining & fun. Let's hope I continue to enjoy it as much as I have so far.

Date of experience: August 8, 2016
Georgia
1 review
0 helpful votes
Follow K b.
Unfollow K b.
Share Review
Report Review

Videos not playing
August 10, 2016

Have a lot of problems with the video playing for the person I sent them to in fact they do not play at all

Date of experience: August 8, 2016
Alessandra S. — JibJab Rep
over a year old

Hello!

If you'd like help, please send an email to [email protected] with the subject "SiteJabber Assistance," and we will be more than happy to help!

Pennsylvania
1 review
0 helpful votes
Follow Rich m.
Unfollow Rich m.
Share Review
Report Review

The worst
August 10, 2016

Billed for $15, have no idea why. This site is a rip off.

Date of experience: August 8, 2016
Alessandra S. — JibJab Rep
over a year old

We are happy to help! Send an email to [email protected] and we will be happy to assist you.

Kentucky
1 review
0 helpful votes
Follow Leslie w.
Unfollow Leslie w.
Share Review
Report Review

So Happy
August 10, 2016

The person i had sent the card to enjoyed it very much. I liked the way it appeared we were singing the song

Date of experience: August 8, 2016
California
1 review
0 helpful votes
Follow Mona W.
Unfollow Mona W.
Share Review
Report Review

The a consumer a choice
August 10, 2016

I just wanted to send a e-card. The card are hilarious. But I don't want to send a card to everyone. Not a subscription for the year! And still Website took the annual fee. And not the payment part isn't design to give you much choice. Corporate America is just greedy. Be happy you have sales, thats not only greedy buy ungrateful.

Date of experience: August 8, 2016
Germany
1 review
0 helpful votes
Follow Charlotte M.
Unfollow Charlotte M.
Share Review
Report Review

Good cusomter Servcie
August 10, 2016

I cant get used to the system where 1 month membership is "reduced" 50% and then create one funny card and see that I am charged 18 Euro for a year.
5 stars because for at least stating this charge asap in an email
5 stars for being able to reach sutomer service to complain about the trick and
5 stars for them to let me use the one card for 1,50 and refund the rest.

Better would be to work without this trick counting on the users to let it slide.

Date of experience: August 8, 2016
Indiana
1 review
0 helpful votes
Follow Rebecca C.
Unfollow Rebecca C.
Share Review
Report Review

Fun & Affordable
August 10, 2016

Found placing photo faces into head-slots & arranging the smiles not a complicated process. Also appreciate allowance for personal note. ~ The recipients much enjoyed and want to join your website, too! Hope you'll continue adding more choices for sending these out. ~ Thanks.

Date of experience: August 7, 2016
Nevada
1 review
0 helpful votes
Follow Julia M.
Unfollow Julia M.
Share Review
Report Review

Adorable!
May 5, 2021

Made card for father-in-law's best skiing buddy, downloaded all his BFFs, plus his poodle Lola, to Pharrell's Happy, & what a kick! Thanks Jib-Jab for mixing it up Ab-Fab!

Date of experience: August 7, 2016
Colorado
2 reviews
0 helpful votes
Follow Deborah R.
Unfollow Deborah R.
Share Review
Report Review

Fun
August 10, 2016

Lots of fun making the videos and sharing with others.

Date of experience: August 7, 2016
Canada
1 review
0 helpful votes
Follow Laura W.
Unfollow Laura W.
Share Review
Report Review

Selection could be better
August 10, 2016

Fun idea but selections where you add your own photo needs to be larger and more varied

Date of experience: August 7, 2016
Costa Rica
1 review
0 helpful votes
Follow Marcela V.
Unfollow Marcela V.
Share Review
Report Review

Options
August 9, 2016

I have had a lot of fun. But there are some old musical videos and pictures.
I would like to have more options related to latín music or Latin American singers.

Date of experience: August 7, 2016
Arizona
2 reviews
0 helpful votes
Follow Ed A.
Unfollow Ed A.
Share Review
Report Review

I have been a subscriber to JibJab for five years now and absolutely love it... I send the greetings to friends and relatives from 5 years old to even an Aunt of 89 years old. Jib Jab has an appeal for all ages and generations... Also, one of the best sollutions if you have forgotten to send a conventional greeting card, you can always send a last minute Jib Jab..

Date of experience: August 7, 2016
New York
2 reviews
0 helpful votes
Follow Louis P.
Unfollow Louis P.
Share Review
Report Review

JibJab is great!
August 9, 2016

Having the ability to create custom video greeting cards for just about any occasion is fabulous.

Date of experience: August 7, 2016
Nevada
1 review
0 helpful votes
Follow Rebecca S.
Unfollow Rebecca S.
Share Review
Report Review

Sucks
August 9, 2016

Only thing good was customer service giving me a refund, Danielle was awesome.

Date of experience: August 7, 2016
Massachusetts
2 reviews
0 helpful votes
Follow Deb C.
Unfollow Deb C.
Share Review
Report Review

Fun and easy tool
August 9, 2016

Easy to sign up and create
Could use more diverse songs
Pricey if just want to create a card or two

Date of experience: August 7, 2016
Minnesota
1 review
0 helpful votes
Follow Nancy N.
Unfollow Nancy N.
Share Review
Report Review

Site stinks &cards moronic
August 9, 2016

It took a long time t find something bordering on clever. You overcharged me
For a download I NEVER RECEIVED AND I WILL NEVER BE BACK.

Date of experience: August 7, 2016
Illinois
1 review
0 helpful votes
Follow Nancy c.
Unfollow Nancy c.
Share Review
Report Review

Pay again?
August 9, 2016

I subscribed for one year. After I create the card & send it I should be able to keep it for a while (maybe a week) so I can see it & enjoy it for a while.My sister posted it on face book for everyone to enjoy but when I clicked on it it said I had to pay more money to watch it. Rip Off! I want to cancel my subscription. I do not like your policy
Please refund my money back to my Visa card.

Date of experience: August 7, 2016
Alessandra S. — JibJab Rep
over a year old

Hello, we are more than happy to help! Please send an email to [email protected] and we will be happy to help!

New Jersey
2 reviews
0 helpful votes
Follow Thomas W.
Unfollow Thomas W.
Share Review
Report Review

Don't accept my password
August 9, 2016

Can't access my account. Obesity day after I join. Pissed

Date of experience: August 7, 2016
Canada
1 review
0 helpful votes
Follow Suzanne R.
Unfollow Suzanne R.
Share Review
Report Review

Excellent experience!
August 9, 2016

Except for the mouth which is very difficult to get precise the greetings are easy to use! Thank you!

Date of experience: August 7, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA