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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Had such fun over the years jib jabbing my friends & family! They made some changes to make it more simple by having a template that you could no longer adjust around the face which worked better for many but I liked it much better the old way so I pretty much stopped using it. When I contacted customer service about canceling my auto renewal, they responded quickly & took care of closing my account with a great attitude! I would not hesitate using them in the future!
For the money, it wasn't worth it. It gave much needed giggles tho. There aren't any other JibJabs that appeal to me, so this was pointless.
I love sending cards, however I always misjudge how much time I have or simply forget until the date of. With Jib Jab I can send personalized cards that look like I put a lot of thought into it but still get everything done in the last minute.
The absolute funniest ever! I must have watched the video 100 times myself and I cracked up my Colleagues too... they LOVED it... can't wait to make more! Thank you~
I have hundreds of saved heads and jib-jabs as I have been a member for many many years, my family loves my birthday jib-jabs, that being said, they ain't what they used to be, the heads are now just ovals and that isn't near as cute as making the cuts and adjustments to the heads that you used to feature. When I first joined you could even adjust the skin tones and i miss the pre-made celebrity heads, used to be a lot more fun.
Jib Jab didn't inform me when my contract ran out. Jib Jab, although they have some lovely films do not update them often enough. The choices after one year of membership is really weak.
If you like making videos for fun or for whatever reason JibJab is an excellent website which I think is well worth $18.
I laughed as I did the card and the recipient loved the card. Can't get much better than that. The store bought cards aren't as personal and the JibJab cards are fun!
Quite easy to sign up and send e-cards. Customizable faces are also easy to upload, resize, and re-orient. Only quibble: the "face editor" used to be somewhat more sophisticated, and would actually allow you to define an irregular, curved "clipping area" around the face. That's apparently no longer possible, as it seems the only option is to clip to a rectangle -- which sometimes leaves bits of a photo's background that are distracting.
Jib Jab was quick to rectify an issue with my second account that had been auto-renewal billed. Completed refund in a timely manner.
Delivery of cards very slow. Of the first four I have sent only one has been delivered and that was the first. Have I missed something here? Is there an additional fee for each card? Please advise me.
Thanks. Jan
My Granddaughter is studying in Japan and I was unable to get a greeting card to her. JIBJAB worked perfectly and she said that it made her day.
Cobran mucho por la cuenta y el resultado no cumplió con lo que esperaba.
They never disclose how much they will charge you nor give you an option to cancel it.
Hello! We post our payment options on our sign up page, and we have a 30 day money back guarantee. Send an email to [email protected] and we will be happy to help.
Good job keep it up!
In less than 24 hours I got my refund back with no problem at all, maybe at some future time I will renew the subscription.
Thanks Guys
The mouth adjustment function does not line up and the black block covers mouth. Total waste of my time and my 4 yr old can't figure out why I cannot fix it... I want a refund! Contact me at *******@rocketmail.com
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Please send an email to [email protected] with the subject "SiteJabber Assistance," and we will be more than happy to help!