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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Love JIB JAB
August 14, 2016

Although not used as often as I'd like, it's been GREAT, when I needed it, along w/GREAT tech. Support! And it's FUN! Gotten good responses from my connections that I've set your cards to! Jan 0:-)

Date of experience: August 12, 2016
Florida
1 review
0 helpful votes
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Everybody loves it.
August 14, 2016

Lots of laughs, great for many occasions, a break from the everyday usual.

Date of experience: August 12, 2016
Oregon
1 review
0 helpful votes
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My jib jab
August 14, 2016

Renewal was easy. I like the new templates being added

Date of experience: August 12, 2016
Australia
1 review
0 helpful votes
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Failure to receive cards
August 14, 2016

I have sent 3 cards so far and no one has received them. I have needed to copy the url link into an email in order for all the recipients to receive anything. They've checked spam folders as well and nothing. Very disappointing but great idea.

Date of experience: August 12, 2016
Colorado
1 review
0 helpful votes
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Recipient Did Not Receive
August 14, 2016

I selected the future delivery. I never received a confirmation that it sent, and my recipient did not receive it on their birthday. I had to ultimately send them the confirmation when I created it so they could access the link and review it. This was 2 days after their birthday. And yes, we did check their junk mail and other folders just in case, and confirmed it was not received. Not a great experience.

Date of experience: August 11, 2016
California
1 review
0 helpful votes
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I'm
August 14, 2016

The cards are simple to create. The only thing is you don 't have a lot of birthday cards that you place faces in. Be use all the ones I like. I hope you will provide more of these with songs.

Date of experience: August 11, 2016
Tennessee
1 review
0 helpful votes
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Fun and exciting
August 14, 2016

They have so many fun messages in songs. My recipients loved them. They then wanted to know where they could get the app. It's a blast creating the photos for the cards also. I recommend This to anyone that loves to be a little different.

Date of experience: August 11, 2016
Australia
2 reviews
0 helpful votes
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Jubes for JibJab
August 14, 2016

I've made a couple of Music eCards for family on the JibJab site; both received with raves.
I've also had a very good experience with issue resolution; the problem solved by JibJab found to be my own fault in the end anyway.
Kudos to JibJab.

Date of experience: August 11, 2016
Arkansas
1 review
0 helpful votes
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Easy Laugh
August 14, 2016

I also enjoy sending a JibJab card - they make me laugh as much as hopefully the recipient does!

Date of experience: August 11, 2016
Belgium
1 review
0 helpful votes
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Limité pour le prix payé
August 14, 2016

C'est chère et ps beaucoup de choix DOMMAGE.

Date of experience: August 11, 2016
Jake S.
California
1 review
0 helpful votes
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SPAMMERS
August 13, 2016

Horrible. Jibjab thinks MY email is their free marketing tool, and that MY time, bandwidth, and resources are not asb important as them making money.

Date of experience: August 11, 2016
Utah
1 review
0 helpful votes
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Cancelation
August 14, 2016

I am very satisfied when I canceled, no hassels done very quickly. You have a very good team, again thank you..

Date of experience: August 11, 2016
Texas
2 reviews
0 helpful votes
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Quick Response
August 14, 2016

I emailed JibJab and received a response the same day. This is incredible customer service. Keep up the good work.

Date of experience: August 11, 2016
Australia
1 review
0 helpful votes
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Good, but...
August 13, 2016

Would prefer less hair on the characters. It makes the faces in the photos hard to identify. But always fun themes. My grandkids love them!

Date of experience: August 11, 2016
GB
1 review
1 helpful vote
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More videos
August 13, 2016

Whilst I think the experience is funny there is still room for more functions to be added. Maybe the option to change the head skin tone to reflect the colour of the body. Also modification of the head should be a bit more detailed like adjusting around ears & chin profile.

Date of experience: August 11, 2016
Alaska
2 reviews
0 helpful votes
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GREAT cardsGREAT customer Service
August 13, 2016

People love to get these creative and fun cards and I love to send them!
And if you need help. There are real live human beings immediately available to assist. ( I THINK they are real live human beings)

Date of experience: August 10, 2016
Australia
1 review
0 helpful votes
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Birthday card
August 13, 2016

I thought it would have been more user friendly, but I finally did it in the end and was happy with the result

Date of experience: August 10, 2016
GB
1 review
0 helpful votes
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Refunded error
May 5, 2021

My daughter inadvertently subscribed JibJab sorted out promptly and fully refunded.

Date of experience: August 10, 2016
Texas
1 review
0 helpful votes
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Poor Poor Poor
August 12, 2016

I have nothing but problems with trying to log in use a fb photo and then having to re-log in, then upload photo and have to re-log in again.
If I had not already been charged the $18 fee I would cancel now!

Date of experience: August 10, 2016
Australia
1 review
0 helpful votes
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Get well card
August 12, 2016

My initial card disappeared into cyber space but my second attempt landed where I wanted it to be.

Date of experience: August 10, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA