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JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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North Carolina
1 review
0 helpful votes
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Requires Adobe Flash
August 15, 2016

Receiver must have Adobe Flash installed on their device to see the eCard. Apple discouraged the use of Flash and it makes the eCard useless in the vast majority of mobile devices.

Date of experience: August 13, 2016
Florida
1 review
0 helpful votes
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Yes indeed. If you want to bring smiles and laughter to friends and loved ones, get going with this easy fun way to communicate.

Date of experience: August 12, 2016
New York
1 review
0 helpful votes
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Unsophisticated "Humor"
August 15, 2016

It was terrible... that's why I cancelled my "subscription".

Date of experience: August 12, 2016
Nevada
1 review
0 helpful votes
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"Just plain fun!"
August 16, 2016

You will be excited to see your final project! JJ makes it easy, entertaining and fun!

Date of experience: August 12, 2016
Michigan
1 review
0 helpful votes
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First try
August 16, 2016

Found the perfect birthday card for 12 yr old grandson, living in South Africa, about as far away from me in Michigan as one could get

Date of experience: August 12, 2016
Tennessee
1 review
0 helpful votes
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Cat song "Addicted To Love"
August 16, 2016

Easy to use, easy to save and send, great reception by the receiver.

Date of experience: August 12, 2016
GB
1 review
0 helpful votes
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Be very careful before you buy!
August 14, 2016

"Site under repair", it said - after I'd payed for my card & couldn't customise it from suitable for a male to female. Disappointing.

Date of experience: August 12, 2016
Utah
1 review
0 helpful votes
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FUN FUN FUN!
August 16, 2016

I kept my 4 year old grandson happy for hours making films! Also made his parents happy receiving the things we made!
THANKS A BUNCH

Date of experience: August 12, 2016
Virginia
1 review
0 helpful votes
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Very Good
August 16, 2016

I haven't used it recently but 've been a member for a few years and evidently my old credit card was outdated so last week I gave a new card number and I'm back

Date of experience: August 12, 2016
Texas
1 review
0 helpful votes
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Like the site. Would like to see more customizable videos, but that may develop over time. Shouldn't have to pay extra to download custom videos though. Some videos were not downloadable.

Date of experience: August 12, 2016
Illinois
1 review
0 helpful votes
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5
August 15, 2016

I noticed my jib jab membership had renewed and, as i have retired and money is tight, i wanted to cancel it. I called jeremiah and he took care of it in seconds. I had imagined all kinds of horror stories and fighting - none of which happened! As soon as things settle down, i'm sure i'll be back!

Date of experience: August 12, 2016
Mexico
1 review
0 helpful votes
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Few alternatives
August 14, 2016

I like the videos, but since one year behind, I still found the same videos. That is disappointing.

Date of experience: August 12, 2016
Illinois
1 review
0 helpful votes
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Always Fun
August 15, 2016

Love making these and sending them to friends to brighten their day.

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Fabulous!
August 14, 2016

I love all the creative choices I have to choose from. JibJab makes special occasions so much better and fun!

Date of experience: August 12, 2016
Illinois
1 review
0 helpful votes
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SUCH FUN!
August 14, 2016

Really love the cards at JibJab. Everyone that I have sent them to thinks they are hilarious and love to get them.

Date of experience: August 12, 2016
Maryland
1 review
0 helpful votes
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Enjoy
August 14, 2016

Fun making up the videos and sharing with friends! Recently went to Boston and heard the song Cake by the Ocean a thousand times, so the video was perfect to share.

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Super Fun bday film!
August 14, 2016

This video was easy to create and lots of fun for all who were able to watch it. I hope you create more NEW birthday videos. I've exhausted the ones we would care to use. We prefer clean humor, not bawdy, and classic tunes that all generations can enjoy. I appreciate you keeping all tastes in mind when creating your videos. Thanks Jib Jab!

Date of experience: August 12, 2016
California
1 review
0 helpful votes
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Great and fun
August 14, 2016

I have used this program for several years now, and every time its so neat. It has every body on the ground laughing so hard their ribs ache..

Date of experience: August 12, 2016
Minnesota
1 review
0 helpful votes
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Fun!
August 14, 2016

Easy to use and a lot of fun! Well worth the price.

Date of experience: August 12, 2016
Washington
1 review
0 helpful votes
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Shoved down my throat
August 14, 2016

Received email saying my my membership had expired due to me changing credit cards and forced me to resubscribe in August when my membership only came due in December.
Did receive an apology email that it was an error, but no offer to refund my ill gotten membership money

Date of experience: August 12, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA