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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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The selection of simple e-cards was better than expected. I found just what I have been looking for.
More than happy with JibJab's ecards. There have been a few hiccups, but overall the service has been wonderful, with some very funny Videos. Thank You, JibJab.
Hector Fernandez
I sent 3 happy birthday jabs to 3 different people having birthdays. 2 worked fine but the 3rd one (James Brown) would freeze half way through the stream on every occasion. When I sent it to my son for his birthday it never arrived in his inbox after multiple attempts, and it wasn't in his spam folder. In all 3 jabs the mouth movement was in the wrong place on the face of the photo
You know picking out cards for special occasions can be not the best way rinsed a Saturday evening but making a card for someone special with family was a fun experience. We laughed and laughed.
I like the site... it's a lot of fun but I've been a member for a year and they have really updated none of the music video's. If they add more up to date music video's so that every month it would be worth continuing to be a member.
I would like a refund since I just joined and within the 30 days trial period. The card was never received by the birthday recipient, and I spent time getting it ready for them. Disappointing! And a refund on the card that I paid for since it never was delivered. I have sent other ecards to them in the past without a problem, from other sites. It shows in my Jibjab acct that it was sent, butso please refund the yearly charge, and the amount for the card.
Thanks, Chris Krmaer
It was so much fun using my friends in the Jibjab.
Lots of fun... not just the normal LOL.! Kind of a unique way to bring some laughter to a friend!
Ok, not as impressed as I was when I first bought in. I actually thought there might be a discount for a returning customer, there wasn't. Still a cool thing.
Had fun making a -day card for my daughter who lives in Africa. Simple to use-cards with great graphics and tunes. Paste those faces and send 'er off!
A great time. My daughter loves the cards!
I appreciate Jib Jab for all the fun I have using the app. Also for the fantastic customer service.
I had to send two for the same occasion since the first one sent did not send the pictures I installed... it sent some pics from someone else.
Site créatif et amusant mais attention les conditions d'inscription-renouvèlement-désabonnement sont très opaques. De plus, pas de traduction. Donc, méfiance...
What Fun it is! Thank you for being there for us" I understand from others, that you don't offer to many different Jib Jabs. I have friends that Jib Jab all the time and they ran out. Just F Y I ~ Thanks again I'm still having Fun for now.
I think your site is great, fun, all that, but I resent the way you charge and set up recurring charges. I would rather pay the price of a greeting card, on a pay as you use policy.
I liked the designs. I had questions on how scheduled delivery works. I chose to send it the next day... would have liked to request a delivery time window and get a confirmation when it has been sent.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

