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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New York
1 review
0 helpful votes
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It's just ok
September 6, 2016

Could be better...
Birthday choices for kids are slim...
A bit confusing to navigate...

Date of experience: September 4, 2016
Florida
1 review
0 helpful votes
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It's fun, it's easy, I enjoy making them and most of surprising my friends and family with them!

Date of experience: September 4, 2016
California
1 review
0 helpful votes
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Priceless
September 6, 2016

One good laugh after another! So funny! I love jib jab

Date of experience: September 4, 2016
Australia
1 review
0 helpful votes
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Excessively funny
September 6, 2016

This ia a super cool app to share with friends! It makes everyone laugh and have fun making videos

Date of experience: September 4, 2016
New Jersey
1 review
0 helpful votes
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Love love love JibJab
September 6, 2016

This is a fun, funny and great app. Try you'll LOVE it

Date of experience: September 4, 2016
Texas
2 reviews
0 helpful votes
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Great Site!
September 6, 2016

A really fun way to send messages. I wish all of the videos could have personal pics.

Date of experience: September 4, 2016
California
1 review
0 helpful votes
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Transmittal failure
September 6, 2016

Created a Birthday card and the recipient couldn't open it. It listed a failure to open. I had to resend it from my mailbox for them to open it

Date of experience: September 3, 2016
California
1 review
0 helpful votes
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Down in the Mouth
September 6, 2016

It was frustrating at first try because it was difficult to get the mouth in the right place. After doing it several times, finally got it to work. I am glad you put the trial mouth there. It helped.

Date of experience: September 3, 2016
GB
1 review
0 helpful votes
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Tequila
September 5, 2016

Trying to send another e card. I can't log in coz I'm apparently already logged in although I can't use the site coz I need to log in. And so it goes round in circles.

Date of experience: September 3, 2016
Virginia
1 review
0 helpful votes
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.
September 5, 2016

.

Date of experience: September 3, 2016
Minnesota
1 review
0 helpful votes
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Jib jab helped me make someone laugh
September 5, 2016

I sent a jib jab card with the faces of my relatives dancing. They got a huge laugh out of it and I thought I was a tech wizard! Which I am not. Thanks for making it so easy for me to look smart!

Date of experience: September 3, 2016
India
1 review
0 helpful votes
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Love it :D
September 5, 2016

JibJab seemed to me the only eCard site offering cards with genuine personality & some light-hearted irony; other sites' cards felt terribly unoriginal. I sent my first card to a co-worker who'd been having a bad day (she'd been the target of office politics), and she loved it. It turned her day around, diffused some in-house tension, and now I'm happy to have a JibJab subscription - other occasions will arise, and I've now have a selection of fun, instant cards at the ready.

Date of experience: September 3, 2016
Canada
1 review
0 helpful votes
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Loads of fun
September 5, 2016

Took a couple of tries to get the mouth right. It was downright relaxing silly fun after a frustrating day!

Date of experience: September 3, 2016
Germany
1 review
0 helpful votes
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I want to disable auto renewal!
September 5, 2016

I am really happy with the service and product but I find it a little galling that I can't just pay for a year without being forced into an auto-renewal.

Date of experience: September 3, 2016
New Hampshire
1 review
0 helpful votes
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Brithday JibJab
September 5, 2016

JibJab was quick, easy and and a lot fun to create.
I have shared it on FB and with many of my friends.

Date of experience: September 3, 2016
Texas
1 review
0 helpful votes
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I feel I was misled.
September 5, 2016

I somehow missed the part where I would be charged upfront for the year. It needs to be more obvious that you do that. I was not prepared to spend that much money.

Date of experience: September 3, 2016
GB
1 review
0 helpful votes
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Misleading
September 5, 2016

I selected a dance jib jab, it was priced a couple of dollars, l went to PayPal to agree to pay, only to find out soon after that l had elected to take up a far more expensive yearly membership that auto renews, cancelled that arrangement after some time trying to navigate around PayPal. You need to be clearer about the fact that a single purchase leads to a full membership that is not needed in my case.

Date of experience: September 3, 2016
Tennessee
1 review
0 helpful votes
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When did this become R-Rated?
September 5, 2016

I had lots of fun, as usual, making cards for my kids and friends quality and fun keep getting better! -------- but I was so surprised in the short time I've been gone how many not-family-friendly options you have added. This is a favorite pastime for my 5 year old granddaughter and me --- it would nice if those were locked up or something.

Date of experience: September 3, 2016
Kentucky
1 review
0 helpful votes
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It took three tries for me to upload the birthday card, which I could then try out successfully, however it was a black screen with music for the birthday recipient. Please remove me from this account.

Date of experience: September 2, 2016
California
1 review
0 helpful votes
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Excellent customer service
September 4, 2016

We had a billing issue resolved so quickly through the chat service. Immediate response and action. JibJab is a great website backed by great people. Thank you!

Date of experience: September 2, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA