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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Could be better...
Birthday choices for kids are slim...
A bit confusing to navigate...
It's fun, it's easy, I enjoy making them and most of surprising my friends and family with them!
This ia a super cool app to share with friends! It makes everyone laugh and have fun making videos
This is a fun, funny and great app. Try you'll LOVE it
A really fun way to send messages. I wish all of the videos could have personal pics.
Created a Birthday card and the recipient couldn't open it. It listed a failure to open. I had to resend it from my mailbox for them to open it
It was frustrating at first try because it was difficult to get the mouth in the right place. After doing it several times, finally got it to work. I am glad you put the trial mouth there. It helped.
Trying to send another e card. I can't log in coz I'm apparently already logged in although I can't use the site coz I need to log in. And so it goes round in circles.
I sent a jib jab card with the faces of my relatives dancing. They got a huge laugh out of it and I thought I was a tech wizard! Which I am not. Thanks for making it so easy for me to look smart!
JibJab seemed to me the only eCard site offering cards with genuine personality & some light-hearted irony; other sites' cards felt terribly unoriginal. I sent my first card to a co-worker who'd been having a bad day (she'd been the target of office politics), and she loved it. It turned her day around, diffused some in-house tension, and now I'm happy to have a JibJab subscription - other occasions will arise, and I've now have a selection of fun, instant cards at the ready.
Took a couple of tries to get the mouth right. It was downright relaxing silly fun after a frustrating day!
I am really happy with the service and product but I find it a little galling that I can't just pay for a year without being forced into an auto-renewal.
JibJab was quick, easy and and a lot fun to create.
I have shared it on FB and with many of my friends.
I somehow missed the part where I would be charged upfront for the year. It needs to be more obvious that you do that. I was not prepared to spend that much money.
I selected a dance jib jab, it was priced a couple of dollars, l went to PayPal to agree to pay, only to find out soon after that l had elected to take up a far more expensive yearly membership that auto renews, cancelled that arrangement after some time trying to navigate around PayPal. You need to be clearer about the fact that a single purchase leads to a full membership that is not needed in my case.
I had lots of fun, as usual, making cards for my kids and friends quality and fun keep getting better! -------- but I was so surprised in the short time I've been gone how many not-family-friendly options you have added. This is a favorite pastime for my 5 year old granddaughter and me --- it would nice if those were locked up or something.
It took three tries for me to upload the birthday card, which I could then try out successfully, however it was a black screen with music for the birthday recipient. Please remove me from this account.
We had a billing issue resolved so quickly through the chat service. Immediate response and action. JibJab is a great website backed by great people. Thank you!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

