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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New Jersey
1 review
0 helpful votes
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Disappointing
September 7, 2016

A lot of the same old "starring you" stuff from when jibjab started. Some additional "starring you" related to office and more patriotic generic should be added. Where is the creativity focus for office skits that can be used in presentations?

Date of experience: September 5, 2016
Wisconsin
1 review
0 helpful votes
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Tequila Birthday
September 7, 2016

Music was in sync with the dancing, but the video came out a bit blurry when downloaded.

Date of experience: September 5, 2016
GB
1 review
0 helpful votes
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Great to use
September 7, 2016

Love sending e-cards as my family live 1000`s of miles away and this is a great site, (better than the last one I used)

Date of experience: September 5, 2016
Israel
1 review
0 helpful votes
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Card
September 7, 2016

I completed a birthday card to send and I was surprised that other than putting in an email address, there was no place for me to write a note. The only way they knew who it was from was my email address. While the song we did was fun, I really wanted to write a personal note. Ended up doing it under a separate email, but it loses the impact that way.

Date of experience: September 5, 2016
Colorado
1 review
1 helpful vote
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I love your product. Its worth the price. I do not like the automatic renewal, You say that you will E-mail three days before the end of one year. Why don't you E-mail me 14 days before and ask me if I want to renew?

Date of experience: September 4, 2016
New Jersey
1 review
0 helpful votes
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SOLID fun!
September 7, 2016

Loved playing with the videos with my 3 year old. He's watched them over and over.

Date of experience: September 4, 2016
Indiana
1 review
0 helpful votes
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Slight buyer's remorse
September 7, 2016

The cards are cute and fun but they feel like they're more for men than women.

Date of experience: September 4, 2016
Australia
1 review
0 helpful votes
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Annoying To Use But Good Outcome
September 7, 2016

For the 'starring you' video cards I was annoyed that you couldn't shape the face around the face in the photo like you used to be able to. As a result some photo's looked a little unattractive compared to the 'real thing'.
When I tried to download photo's from Facebook it kept asking me to log in again.
I also found it annoying that once you go to your account there's no link to go back to the home page.

Date of experience: September 4, 2016
Canada
1 review
0 helpful votes
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Mon appréciation
September 7, 2016

Je trouve votre idée originale et l'effet obtenu est parfaitement hilarant.
En faites-vous en français?

Merci

Date of experience: September 4, 2016
North Carolina
1 review
0 helpful votes
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Absolutely hilarious.
September 7, 2016

Almost lost my breath laughing so hard. I made the card with the couple roller skating using me and my husband in it and I don't think I've ever laughed so hard in my life. My coworkers thought it was really funny too. I would highly recommend JibJab.

Date of experience: September 4, 2016
Tennessee
1 review
0 helpful votes
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So much fun!
September 6, 2016

Love making people laugh and brightening their day.

Date of experience: September 4, 2016
California
1 review
0 helpful votes
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Limited Pricing Models
September 6, 2016

I enjoy using JibJab products but I wish there were more purchasing options. I only had the option to pay for a yearly membership, upfront, in full. I would have preferred to purchase only the card I made, pay for 1 month, or just go on a monthly billing where I can cancel when I want to.

Date of experience: September 4, 2016
New York
1 review
0 helpful votes
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Improve your video selections
September 6, 2016

It can be fun to send a really good uplifting video to share within a family, especially during tough times. Too many of your selections are highly sexual or crude. I have nothing against them as such but wish for some solid videos to use to a wider audience- such as "Happy", "Celebration". Those are well made, and not weird cartoon like or too juvenile. Family friendly videos does not mean childish, but something that can be sent across generations. You can create some solid fun without offence. Keep your edge, but give some of us a few more useful video selections as well.

Date of experience: September 4, 2016
Utah
1 review
0 helpful votes
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Using as Rewards for my Third Graders
September 6, 2016

I LOVE using JibJab to reward my students. They love seeing their teachers doing the funny songs and dances.

Date of experience: September 4, 2016
GB
1 review
0 helpful votes
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Variety
September 6, 2016

I was hoping for more cards that are suitable for my grand children 20 to 3 year olds who love fun but not sophisticated teen/adult clips. I like about 2 of your cards at this point and am disappointed with the few that suit me & feel that I will not get value for money.

Date of experience: September 4, 2016
Texas
1 review
0 helpful votes
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Encouragement
September 6, 2016

I'm reading these reviews because your guyses company is awesome anything that relates to it I usually buy entertains me like nothing else it's my new hobby is what I like to do being old you know my kids loved it my wife likes it and you just don't come out with enough stuff urn of cards so alright as many reviews as you want if it gets me more ecards or more make funny video or music apps or whatever because I think you guys are awesome thank you

Date of experience: September 4, 2016
Michigan
2 reviews
0 helpful votes
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New member
September 6, 2016

I've only sent one video so far, but am delighted with it! I look forward to sending many more!

Date of experience: September 4, 2016
Florida
1 review
0 helpful votes
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When you get it you won't forget it.
September 6, 2016

When things seem to overwhelm you just take a moment to create, it's always fun to see the final result.

Date of experience: September 4, 2016
Florida
1 review
0 helpful votes
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Very pleased with the quality and variety of cards

Date of experience: September 4, 2016
Texas
1 review
0 helpful votes
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Old way was much better
September 6, 2016

I HATE HATE HATE that I cannot crop faces to my liking so the ears and hairline can be included. The old way looked so much better.

I do like some of the new videos.
Why is dumber (as in dumbed down) better?

Date of experience: September 4, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA