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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
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Deceptive
September 10, 2016

I thought I was buying a single card only to discover I had an account that could be renewed annually without my approval. Nither the annual fee or its automatic renewal was stated before I placed my order. Your cards are fun, but I will never risk using your site again.

Date of experience: September 8, 2016
Washington
1 review
0 helpful votes
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Can't stop laughing.
September 10, 2016

I put pictures of my daughter and her family into Pharrel's Happy for my granddaughter's birthday. The message from my daughter was "We're dying over here." My 4 year old granddaughter apparently watched it 20 times.

Date of experience: September 8, 2016
Canada
1 review
0 helpful votes
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LOL
September 10, 2016

It was fun to spend a couple of hours making up the cards and seeing the end result. Way more fun than doing Sunday chores! Thanks!

Date of experience: September 8, 2016
GB
1 review
0 helpful votes
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My first JibJabs
September 10, 2016

Created two fun videos for a work away day and it was all very easy and caused a lot of laughter!

Date of experience: September 8, 2016
Sweden
1 review
0 helpful votes
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Uppiggande
September 10, 2016

Är road av att göra dessa hälsningar och min släkt och vänner är glada mottagare av dessa

Date of experience: September 8, 2016
GB
1 review
0 helpful votes
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Highly amusing and great selection
September 10, 2016

Compared to other sites, we found this one straightforward, good value (no trial period - pay up front and get what you pay for) and it offers a fabulous selection of amusing ecards. We think ecards are the way to go - better for the environment and what better way to bring a little bit of laughter to family, friends & colleagues.

Date of experience: September 7, 2016
New York
1 review
0 helpful votes
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Got scammed
September 10, 2016

Saw the $1.50 sale they were having for a month. Was only planning on paying one month since I was using my debit card. Little to know they straight up took $18 for a whole year even though I planned for one month. Now cause of them I owe my bank $25. Don't recommend.

Date of experience: September 7, 2016
Arizona
1 review
0 helpful votes
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Excellent customer service experience
September 10, 2016

After setting up an account with JibJab and paying with my credit card, I changed my mind and wanted to cancel. Within 24 hours of putting in my cancel request, I received an email acknowledging my cancellation and giving a full refund. "Worry-free" transacting... couldn't ask for anything more from a company!

Date of experience: September 7, 2016
Missouri
1 review
0 helpful votes
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Gee! This was fun!
September 10, 2016

Had fun sending this off. Need more options for single faces.

Date of experience: September 7, 2016
California
1 review
0 helpful votes
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Fun!
September 10, 2016

Cards (two) brought lots of laughs to me and my family.

Date of experience: September 7, 2016
Illinois
1 review
0 helpful votes
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Impressed
September 10, 2016

Multiple xs i email they respond ASAP with a apology n a suggestion to the problem went back n forth they took off a old account i had under same Gmail recently paid for subscription n until they removed it i was always taken to the old 1 no matter wat still couldn't get in after i thought for sure that would work well nope contacted them again and again response was asap didn't take long and after all failed attempts they fixed the problem for me was a one of a kind problem those were you say... is this really happening to me they came through for me in a impressive time frame

Date of experience: September 7, 2016
New Zealand
1 review
0 helpful votes
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Excellent Support
September 9, 2016

Problems Casting adding heads etc. Suggested changing browser, all sorted thanks

Date of experience: September 7, 2016
Nebraska
1 review
0 helpful votes
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Unsatisfied
September 9, 2016

It appears that most cards require photos for faces. I'm 84 and don't know how to do this and am not interested in learning.

Would like to unsuscribe, but can't find a means to do so.

Date of experience: September 7, 2016
Michigan
4 reviews
0 helpful votes
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JibJab
September 9, 2016

Lot of fun ideas and the support team is fantastic!

Date of experience: September 7, 2016
North Carolina
1 review
0 helpful votes
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Clever. Fun. Creative. JibJab cards carry your message and laughter.

Date of experience: September 7, 2016
California
1 review
0 helpful votes
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Unique!
September 9, 2016

I seem to always find what I'm looking for in an ecard on your site, but sometimes I have to go to 123 Greetings for cards that are more suited to older folks.

Date of experience: September 7, 2016
Indiana
1 review
0 helpful votes
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Fun for bday card!
September 9, 2016

I was a little frustrated that I had to register for an account to finish my video at first, but the support team handled my complaint literally within minutes. Very impressed with that.

Date of experience: September 7, 2016
Florida
1 review
0 helpful votes
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Great, fun ecards!
September 9, 2016

I was looking for something unique in an ecard when I discovered JibJab. What a terrific, funny way to send a card! I sent a birthday card to my stepmother and she and my father loved it! They said they got a really good laugh out of it. Mission accomplished! Thanks, JibJab!

Date of experience: September 7, 2016
Florida
1 review
0 helpful votes
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Tons of laughs
September 9, 2016

Took awhile to get the head ratios just right, and the mouth was even harder, but with persistence, my videos turned out great! Everyone wanted to know how I did it, so I told them they had to join JibJab to find out. Who knows? Maybe they will.

Date of experience: September 7, 2016
California
1 review
0 helpful votes
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Bill's Birthday
September 9, 2016

Very easy to use but not sure if Bill got the card? How do I know if he received it?

Date of experience: September 7, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA