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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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New boss wanted my team to make a car karaoke video... in our spare time.
Saved the team by using a jib jab instead. No one saw it coming! Too funny!
An easy way to bring a smile or a laugh to someone - on many different types of occasions.
Much better than in the past - I think some account glitches when reapplying for subscriptions have been ironed out.
Muy lindo el programa. Mi único problema es que no se puede cambiar el número de personas en los que más me gustan
Love it. I will have to be careful I don't use it too often.
Sent card to our boss. She loved it! Thank you for the brownie points...
My eCard brought joy and laughter to my grandchildren, which of course makes me love JibJab to the max!
The card that I sent still has not arrived even though I sent it in the early hours of 7th September 2016Cefalo
Easy to use. Lots of ideas to choose from. Pleased.
Been with Jib jab since sometime in 2011 and over the years I've made and sent some of the funniest videos to friends and family. Had some of the best laughs;-)
I love the JibJabs and everyone who sees them love them, too. The only problem I had was emailing them to people -- half of the time the emails didn't go through even though the site said that they were sent.
Jib jab makes it easy to make fun video's for friends and family.
I was confused on how the image was to be placed on the card, but after several tries I finally got it.
I had used JibJab in the past and loved it. Just recently renewed my account and probably going to close soon - pic for video was very difficult to manipulate and had to try several times to get it to actually work :(
I will definitely use again. I had forgotten all about my membership since I hadn't used it in a while. So when I saw a charge on my credit card for the membership fee I emailed them immediately. They responded very promptly and resolved the matter just as quickly. They did exactly what I asked them to do and was glad to do it.
Thank you JibJab.
Able to create really funny videos of friends and even have my two dogs dancing and singing.
I want my money back. I input credit card info to buy the card not a membership. Creating an account doesn't give you the right to charge me for a years membership. Secondly I was charged for two memberships
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

