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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Creative team player
September 13, 2016

New boss wanted my team to make a car karaoke video... in our spare time.
Saved the team by using a jib jab instead. No one saw it coming! Too funny!

Date of experience: September 10, 2016
Canada
1 review
0 helpful votes
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Always fun
September 12, 2016

An easy way to bring a smile or a laugh to someone - on many different types of occasions.

Date of experience: September 10, 2016
Canada
1 review
0 helpful votes
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Garbage
September 12, 2016

Thought i was buying a ecard for a 1.50 next thing i know im signed up for a year for $18 thanks alot

Date of experience: September 10, 2016
GB
1 review
0 helpful votes
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Great to be back!
September 12, 2016

Much better than in the past - I think some account glitches when reapplying for subscriptions have been ironed out.

Date of experience: September 10, 2016
Colombia
1 review
0 helpful votes
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Todos son muy lindos
September 12, 2016

Muy lindo el programa. Mi único problema es que no se puede cambiar el número de personas en los que más me gustan

Date of experience: September 10, 2016
New Jersey
1 review
0 helpful votes
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This is the best e-card idea ever!
September 12, 2016

Love it. I will have to be careful I don't use it too often.

Date of experience: September 10, 2016
Arizona
2 reviews
0 helpful votes
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Happy Boss
September 12, 2016

Sent card to our boss. She loved it! Thank you for the brownie points...

Date of experience: September 10, 2016
Florida
2 reviews
0 helpful votes
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JibJabBirthday12
September 12, 2016

My eCard brought joy and laughter to my grandchildren, which of course makes me love JibJab to the max!

Date of experience: September 10, 2016
Australia
1 review
0 helpful votes
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Card did not arrive
September 12, 2016

The card that I sent still has not arrived even though I sent it in the early hours of 7th September 2016Cefalo

Date of experience: September 10, 2016
GB
1 review
0 helpful votes
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Great!
September 12, 2016

Easy to use. Lots of ideas to choose from. Pleased.

Date of experience: September 10, 2016
Pennsylvania
1 review
0 helpful votes
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Been with Jib jab since sometime in 2011 and over the years I've made and sent some of the funniest videos to friends and family. Had some of the best laughs;-)

Date of experience: September 9, 2016
Colorado
1 review
0 helpful votes
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Excellent But Needs a Tweak
September 12, 2016

I love the JibJabs and everyone who sees them love them, too. The only problem I had was emailing them to people -- half of the time the emails didn't go through even though the site said that they were sent.

Date of experience: September 9, 2016
Texas
1 review
0 helpful votes
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I have fun.
September 11, 2016

Jib jab makes it easy to make fun video's for friends and family.

Date of experience: September 9, 2016
California
2 reviews
0 helpful votes
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Birthday
September 11, 2016

I have done 2 of them and they are perfect. I am having trouble transferring them to disc.

Date of experience: September 9, 2016
Michigan
1 review
0 helpful votes
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Birthday Card
September 11, 2016

I was confused on how the image was to be placed on the card, but after several tries I finally got it.

Date of experience: September 9, 2016
Georgia
2 reviews
0 helpful votes
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Site seems to have changed...
September 11, 2016

I had used JibJab in the past and loved it. Just recently renewed my account and probably going to close soon - pic for video was very difficult to manipulate and had to try several times to get it to actually work :(

Date of experience: September 9, 2016
Arizona
1 review
0 helpful votes
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New user
September 11, 2016

Cumbersome to get photos I want. Frustrated that the Back button wipes out my work.

Date of experience: September 9, 2016
Florida
1 review
0 helpful votes
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Very Customer Service Orientated
September 11, 2016

I will definitely use again. I had forgotten all about my membership since I hadn't used it in a while. So when I saw a charge on my credit card for the membership fee I emailed them immediately. They responded very promptly and resolved the matter just as quickly. They did exactly what I asked them to do and was glad to do it.
Thank you JibJab.

Date of experience: September 9, 2016
Washington
3 reviews
0 helpful votes
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Great Fun!
September 11, 2016

Able to create really funny videos of friends and even have my two dogs dancing and singing.

Date of experience: September 9, 2016
Canada
1 review
0 helpful votes
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Overcharged, billed twice and tricked
September 11, 2016

I want my money back. I input credit card info to buy the card not a membership. Creating an account doesn't give you the right to charge me for a years membership. Secondly I was charged for two memberships

Date of experience: September 9, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA