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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I put together cards for my parents and in-laws for Grandparents Day. I wish there would have been a card that incorporated just three individuals, or included more female bodies in multi-gendered groups. Otherwise, it's a fun and insanely easy process.
Loved the experience of the JIBJAB and the cards you offer but both of the cards I sent went into the receivers spam folder. That was too bad cuz I had to tell them to look there.:-( I know there probably isn't much you can do about that but have them "un-spam" JIBJAB but with the amount of emails and crap people get everyday they probably won't.
Anyway, overall great stuff!
I was impressed by how quickly the company got back to me and handled my issue.
I use this to send out cute personal birthday and random cards. It's super funny and everyone loves them! I have had no problems and they helped me out when I did have an issue.
Great variety of templates and a very easy UI makes this site a favorite!
The steps connected with the development of the card are not separated well enough and its too easy to have it sent before the greeting is påut in.
Really easy to upload pictures and fit them into the videos. So much more fun than the regular ecards
Sending custom cards using your website is not only fun, it is really convenient. I sent my sister a birthday card starring our grandchildren singing "Happy" - she loved it!
As always, the video made with JibJab entertained many! Katy Perry's 'Roar' is no exception, only made funnier with the abnormally large head and easy-to-use facial feature tuning tools.
The cards are very funny and I like having the chance to use just one photo or many for a card.
None of the intended recipients have received their JibJab video clip; as of the time of this writing.
I love jib jab but i do have trouble picking up photos from i-photo.
Once i placed pictures on desk top it worked better.
I clicked it to post to Facebook and it did not. I also cannot edit my films after the first time I watch them.
Love the card and cards we have done in past but website required us to give a credit card and now we are paying for 2 memberships. Working with your customer service and if issue is resolved would rate experience 5 stars
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

