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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Having fun.
September 14, 2016

This site is so much fun. I wish they had more choices though.

Date of experience: September 12, 2016
Texas
1 review
0 helpful votes
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Newbi
September 14, 2016

Instructions easy to follow. Finding face picture a little hard but manageable especially on FB.

Date of experience: September 12, 2016
Texas
1 review
0 helpful votes
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I put together cards for my parents and in-laws for Grandparents Day. I wish there would have been a card that incorporated just three individuals, or included more female bodies in multi-gendered groups. Otherwise, it's a fun and insanely easy process.

Date of experience: September 12, 2016
Florida
1 review
0 helpful votes
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Ecard fun
September 14, 2016

Playing with this site to create an ecard was fun and the end product was well received

Date of experience: September 12, 2016
Georgia
1 review
0 helpful votes
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SPAM!
September 14, 2016

Loved the experience of the JIBJAB and the cards you offer but both of the cards I sent went into the receivers spam folder. That was too bad cuz I had to tell them to look there.:-( I know there probably isn't much you can do about that but have them "un-spam" JIBJAB but with the amount of emails and crap people get everyday they probably won't.
Anyway, overall great stuff!

Date of experience: September 12, 2016
Kansas
1 review
0 helpful votes
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Prompt Customer Service
September 14, 2016

I was impressed by how quickly the company got back to me and handled my issue.

Date of experience: September 12, 2016
Illinois
1 review
0 helpful votes
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Love JibJab!
September 14, 2016

I use this to send out cute personal birthday and random cards. It's super funny and everyone loves them! I have had no problems and they helped me out when I did have an issue.

Date of experience: September 12, 2016
New York
1 review
0 helpful votes
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Low effort. High payoff
September 14, 2016

Great variety of templates and a very easy UI makes this site a favorite!

Date of experience: September 12, 2016
Norway
1 review
0 helpful votes
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Fair but could be better
September 14, 2016

The steps connected with the development of the card are not separated well enough and its too easy to have it sent before the greeting is påut in.

Date of experience: September 12, 2016
California
1 review
0 helpful votes
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Crazy fun!
September 14, 2016

Really easy to upload pictures and fit them into the videos. So much more fun than the regular ecards

Date of experience: September 11, 2016
Australia
1 review
0 helpful votes
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Nup
September 14, 2016

Frustrating. I could not get past the point of pasting faces onto the characters.

Date of experience: September 11, 2016
New Jersey
2 reviews
0 helpful votes
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I love this service!
September 14, 2016

Sending custom cards using your website is not only fun, it is really convenient. I sent my sister a birthday card starring our grandchildren singing "Happy" - she loved it!

Date of experience: September 11, 2016
Illinois
1 review
0 helpful votes
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Roar with laughter
September 14, 2016

As always, the video made with JibJab entertained many! Katy Perry's 'Roar' is no exception, only made funnier with the abnormally large head and easy-to-use facial feature tuning tools.

Date of experience: September 11, 2016
California
1 review
0 helpful votes
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Hilarious and so easy to do!
September 13, 2016

The cards are very funny and I like having the chance to use just one photo or many for a card.

Date of experience: September 11, 2016
Arizona
1 review
0 helpful votes
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None of the intended recipients have received their JibJab video clip; as of the time of this writing.

Date of experience: September 11, 2016
Italy
1 review
0 helpful votes
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So, so
September 13, 2016

Broaden your selection of action videos with one or two face inserts

Date of experience: September 11, 2016
Canada
1 review
0 helpful votes
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Love jib jab
September 13, 2016

I love jib jab but i do have trouble picking up photos from i-photo.
Once i placed pictures on desk top it worked better.

Date of experience: September 11, 2016
Minnesota
1 review
0 helpful votes
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Posting to facebook
September 13, 2016

I clicked it to post to Facebook and it did not. I also cannot edit my films after the first time I watch them.

Date of experience: September 11, 2016
Ohio
1 review
0 helpful votes
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Love the card and cards we have done in past but website required us to give a credit card and now we are paying for 2 memberships. Working with your customer service and if issue is resolved would rate experience 5 stars

Date of experience: September 11, 2016
Georgia
1 review
0 helpful votes
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Easy
September 13, 2016

I have returned to Jib Jab over the years because of the ease of creating personalized greetings that my friends love to receive and share.

Date of experience: September 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA