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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Illinois
1 review
0 helpful votes
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Fun for family and friens
September 15, 2016

Jibjab is easy to use. Sending funny personalized cards to family, friends and coworker is great fun.

Date of experience: September 13, 2016
Pennsylvania
2 reviews
0 helpful votes
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Great choices
September 15, 2016

Like the choices available for us and all are a lot of fun!

Date of experience: September 13, 2016
California
1 review
0 helpful votes
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Worth the time
September 15, 2016

A little difficult to get the "mouth piece" to stick where I wanted it. It's a fun way to send a card!

Date of experience: September 13, 2016
Colorado
1 review
0 helpful votes
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Invasive
September 15, 2016

I've received too many emails from you and really don't like the automatic renewal thing like Angies List does--it exploits the average unconscious consumer.

Date of experience: September 13, 2016
Canada
1 review
0 helpful votes
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Hilarious
September 15, 2016

Laughed the whole time creating and watching my finished product. Easy to use. Would like to see more create your own videos for anniversaries for other people vs for the couple to one another.

Date of experience: September 13, 2016
Canada
1 review
0 helpful votes
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Loved it!
September 15, 2016

Very cute, appealing little video clip personalized with family photos. Many compliments

Date of experience: September 13, 2016
Massachusetts
1 review
0 helpful votes
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Easiest refund
September 15, 2016

I had the account for one year, my kids loved it. It auto renewed. I called to cancel and it took less the 2 min. My experience with other companys is that it takes to long and by the end you are frustrated and aggravated. Quick and easy! Great experience!

Date of experience: September 13, 2016
Virginia
1 review
0 helpful votes
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Laughed 'Til We Cried... Awesome Site!
September 15, 2016

Our family made a JibJab music video and sent it to our son overseas for his birthday. He LOVED it! He said it was so funny to see us "all dressed up" and doing funny things. We enjoyed making it, too. 5 stars

Date of experience: September 13, 2016
New Jersey
2 reviews
0 helpful votes
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Frustrating. Received constant error messages when I tried to download onto a iPHONE with 64 GB space. Screen froze. Membership video options and ecards are not more exciting than the free options. Contacted you the day I signed up for a refund and have not heard back from you either.

Date of experience: September 13, 2016
New York
1 review
0 helpful votes
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Love this website, although, I feel like I'm becoming addicted to Jib-Jab, I keep finding reasons to send out JABS:-)))

Date of experience: September 13, 2016
California
1 review
0 helpful votes
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Fun but gets old fast
September 15, 2016

It was fun to explore and create some jibjabs but not really a lot of options and am board of it already.

Date of experience: September 13, 2016
Virginia
1 review
0 helpful votes
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Cool site and great record
September 15, 2016

I have always liked this way to send cards; goofy is GOOD! Also, their customer service is prompt - have never had any hassles with them.

Date of experience: September 13, 2016
Canada
1 review
0 helpful votes
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Over Delivered
September 15, 2016

Wanted to do a skit for a special friend one time gig, I made a special request and team over delivered.

Date of experience: September 13, 2016
Australia
1 review
0 helpful votes
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Most accommodating First Class
September 15, 2016

I joined up accidentally believe it or not but they were fabulous

Date of experience: September 13, 2016
GB
1 review
0 helpful votes
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Membership issue
September 15, 2016

Had a little difficulty amending my membership status on line (my incompetence) but support team got me sorted quickly and helpfully. Thanks team

Date of experience: September 12, 2016
Australia
1 review
0 helpful votes
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Music videos
September 14, 2016

Loved it. Easy to use. Please add more music videos with a group singing so we include everyone in the office in the card.

Date of experience: September 12, 2016
New Hampshire
1 review
0 helpful votes
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Do not give them a credit card #
September 14, 2016

This company attempts to charge my credit card daily for an annual fee. Stay away not worth the hassle

Date of experience: September 12, 2016
South Carolina
1 review
0 helpful votes
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Fun & funny!
September 14, 2016

!

Date of experience: September 12, 2016
Texas
1 review
0 helpful votes
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Jibjab is awesome!
September 14, 2016

I love jibjab, I have my family and friends using it also. I'll continue using jibjab. It's so much fun sending them and watching them. Kudos to jibjab!

Date of experience: September 12, 2016
Illinois
1 review
0 helpful votes
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Jib Jab great interaction
September 14, 2016

I wanted to cancel my subscription and forgot to do so before renewal. When it showed up on my credit card, I contacted them and requested a reversal.
No questions or challenges - quick to respond and ask for feed-back for better customer service. Love the product, just dont use it all the time. Unique and fun way to contact family at times. I'll be back.

Date of experience: September 12, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA