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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Very happy with the service
September 18, 2016

I had occasion to use the *contact us* option on JibJab with a question last week. I got a response very quickly. It was also very clear and precise.

Date of experience: September 16, 2016
California
1 review
0 helpful votes
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Hilarious!
September 18, 2016

Have so much fun with the kids and friends making videos and cards etc!
We love this app!

Date of experience: September 16, 2016
New Jersey
1 review
0 helpful votes
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Great Personalized Birthday Card!
September 18, 2016

It was my sister's birthday, and I had forgotten to mail her card to her. I went to JibJab, and found the perfect card to personalize for her. She loved it, and shared it with family & friends. I will be using JibJab again in the future.

Date of experience: September 16, 2016
Minnesota
1 review
0 helpful votes
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Anniversary video
September 18, 2016

My wife loved the Celebration video. Didn't like that I had to buy an $18 annual subscription though.

Date of experience: September 16, 2016
Colorado
1 review
0 helpful votes
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5 Sombreros
September 18, 2016

We did this for an office surprise for our monthly social... it was a huge hit. I will be using JibJab for many things in the future.

Date of experience: September 16, 2016
Mexico
1 review
0 helpful votes
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Cost
September 18, 2016

It was confusing to me the cost to send one card. I ended up being charged $8 US a little high I think but my friend absolutely loved it, so to me it was worth it.

Date of experience: September 16, 2016
Illinois
1 review
0 helpful votes
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Great video fun. But Jab you for money.
September 18, 2016

Signed up for a year, so I could get access to all the content only to find out I still had to purchase a video if I wanted to download it. Kinda crappy, but still very cool content.

Date of experience: September 16, 2016
New York
1 review
0 helpful votes
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Ruth Bader Ginsberg "Happy" rating
September 18, 2016

I had so much fun creating the characters in the Happy video and the mouths moved perfectly. Jib Jab is genius!

Date of experience: September 16, 2016
New York
1 review
0 helpful votes
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Tried "I Feel GOOD" first but I lost my facial familiarity because (as it should be) it changed my skin color from white to black. (Unless I did it wrong).

I was wondering if you could have an option to choose skin color for that card.
I know it's ridiculous to have a white face as James Brown but that might add a ridiculous twist of humor to the card for everyone. JB is still the KING. I saw him live in NYC in a small club and it was an unbelievably fantastic show. I love the song too. Hilary used it tonight for her comeback song after bout of Pnu. Thks for a great service you provide us!

Date of experience: September 16, 2016
Arizona
1 review
0 helpful votes
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Secure ID concern
September 17, 2016

I was concerned that my credit card information had been sent to a different email recipient before I was able to recognize that my email address was not updated.

Date of experience: September 15, 2016
Florida
3 reviews
0 helpful votes
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Worked great
September 17, 2016

Took a little bit to figure out the web site and how to send.

Date of experience: September 15, 2016
GB
1 review
0 helpful votes
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I got to show off for my grown kids that I can do something cool with technology. Featured 6 of us in the family in the "Happy" birthday video. In order to include 6 I photoshopped faces of two sisters together to make one -fun addition to see that. Birthday girl and whole family loved it!

Date of experience: September 15, 2016
GB
2 reviews
0 helpful votes
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Slick interface
September 17, 2016

Used for first time and pleasantly surprised how easy it was to download and insert and edit own picture. Good choice of cards. Well done Jib Jab!

Date of experience: September 15, 2016
Canada
1 review
0 helpful votes
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Funny cards
September 17, 2016

Loved a lot of the cards but can u add a few more nicer ones.

Date of experience: September 15, 2016
Florida
1 review
0 helpful votes
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I regret to have bought this big time, I wish I could have my money refunded, just a dumb like me could it buy this

Date of experience: September 15, 2016
New York
1 review
0 helpful votes
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Dennis' Birthday
September 17, 2016

This is quite a site. I like that I can upload a photo into a template to make my own greeting.
I have passed this site on to many other people that saw that posting I created for my husband's birthday. I hope you add more options in the future.

Date of experience: September 15, 2016
California
1 review
0 helpful votes
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I understand joining in order to share or obtain link to share but just to watch the video is a disappointment.

Actual product and video is great.

Date of experience: September 15, 2016
Arizona
1 review
0 helpful votes
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Five-Star Rating
September 17, 2016

I had a problem posting to my Facebook account, the post would go to a previous account that I had shared with my hubby. JibJab solved my problem, I am absolutely thrilled and satisfied with their ability and "persistence" to get to the root of the problem. Every company should have such dedicated employees. Couldn't be happier. Thanks for the good work Team JibJab! Linda D.

Date of experience: September 15, 2016
Louisiana
1 review
0 helpful votes
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Awesome Purchase
September 17, 2016

JibJab is awesome! I love the videos... Nice selection of songs!

Date of experience: September 15, 2016
GB
1 review
0 helpful votes
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HUMOUR AS COMMUNICATION
September 17, 2016

Really enjoyed this shared experience of self deprecation. Will use again and already recommended it to others.

Date of experience: September 15, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA