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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I had occasion to use the *contact us* option on JibJab with a question last week. I got a response very quickly. It was also very clear and precise.
Have so much fun with the kids and friends making videos and cards etc!
We love this app!
It was my sister's birthday, and I had forgotten to mail her card to her. I went to JibJab, and found the perfect card to personalize for her. She loved it, and shared it with family & friends. I will be using JibJab again in the future.
My wife loved the Celebration video. Didn't like that I had to buy an $18 annual subscription though.
We did this for an office surprise for our monthly social... it was a huge hit. I will be using JibJab for many things in the future.
It was confusing to me the cost to send one card. I ended up being charged $8 US a little high I think but my friend absolutely loved it, so to me it was worth it.
Signed up for a year, so I could get access to all the content only to find out I still had to purchase a video if I wanted to download it. Kinda crappy, but still very cool content.
I had so much fun creating the characters in the Happy video and the mouths moved perfectly. Jib Jab is genius!
Tried "I Feel GOOD" first but I lost my facial familiarity because (as it should be) it changed my skin color from white to black. (Unless I did it wrong).
I was wondering if you could have an option to choose skin color for that card.
I know it's ridiculous to have a white face as James Brown but that might add a ridiculous twist of humor to the card for everyone. JB is still the KING. I saw him live in NYC in a small club and it was an unbelievably fantastic show. I love the song too. Hilary used it tonight for her comeback song after bout of Pnu. Thks for a great service you provide us!
I was concerned that my credit card information had been sent to a different email recipient before I was able to recognize that my email address was not updated.
Took a little bit to figure out the web site and how to send.
I got to show off for my grown kids that I can do something cool with technology. Featured 6 of us in the family in the "Happy" birthday video. In order to include 6 I photoshopped faces of two sisters together to make one -fun addition to see that. Birthday girl and whole family loved it!
Used for first time and pleasantly surprised how easy it was to download and insert and edit own picture. Good choice of cards. Well done Jib Jab!
This is quite a site. I like that I can upload a photo into a template to make my own greeting.
I have passed this site on to many other people that saw that posting I created for my husband's birthday. I hope you add more options in the future.
I understand joining in order to share or obtain link to share but just to watch the video is a disappointment.
Actual product and video is great.
I had a problem posting to my Facebook account, the post would go to a previous account that I had shared with my hubby. JibJab solved my problem, I am absolutely thrilled and satisfied with their ability and "persistence" to get to the root of the problem. Every company should have such dedicated employees. Couldn't be happier. Thanks for the good work Team JibJab! Linda D.
JibJab is awesome! I love the videos... Nice selection of songs!
Really enjoyed this shared experience of self deprecation. Will use again and already recommended it to others.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

