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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Ohio
1 review
0 helpful votes
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HD Video Render
September 21, 2016

I have only the best things to say about the JibJab team that helped me with a video clip that I wanted to use for credits in another video. The team was excellent! We already had an account so I only needed to pay for the download but the resolution wasn't what I needed. Heather got me the link to a high res version super fast and we were ready to go. It's perfect. Love using JibJab! Thank you so much!

Date of experience: September 19, 2016
California
1 review
0 helpful votes
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Could not get it done
September 21, 2016

Tried several times to make a card using "happy" video. Would not save casting, very confusing asking to "use" this photo or "save" it, what's the difference? If you have five people in one photo and you want to use all five in that photo it should be easier than jibjab makes it to understand what's do.

Pissed because I wasted 3 hours on your site and ended up sending nothing because I ran out of time, thought I'd have time to try it again, and didn't. Now I look like a schmuck. Thanks.

Date of experience: September 19, 2016
New York
2 reviews
0 helpful votes
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I had a fun time making the actual video, but I was shown that I could pay for 1 video for $1.50, turns out that I was billed $18 for an annual auto-renewable subscription. That's not fair.

Date of experience: September 19, 2016
Delaware
1 review
0 helpful votes
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Fun to send!
September 21, 2016

I've been a member on and off for a few years; love the silly cards which are great for any occasion. Keep up the great work!

Date of experience: September 19, 2016
Tennessee
1 review
0 helpful votes
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Brady Happy Birthday Card
September 21, 2016

The whole experience was so much fun and easy to use. Thank you

Date of experience: September 19, 2016
New York
1 review
0 helpful votes
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Ecard not delivered!
September 21, 2016

I signed up with Jibjab so I could send my daughter a ecard on her birthday.
She didn't receive the ecard either in her regular email or her spam mail.
I would like a refund of $18 on my Visa card ending in #8454 ASAP.
Thank you
Eric A. Eisenbud, M. D.
Denver, Colorado

Date of experience: September 19, 2016
GB
1 review
0 helpful votes
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Hi all
For the 30th birthday of my son i created a Jabber e-card song/dance and posted it on facebook (on the site of my son and also myself to share with friends). Unfortunately the e-card didn't work on the mobile solutions but only on Windows applications.
Best regards

Date of experience: September 19, 2016
Minnesota
1 review
0 helpful votes
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A little too much $$$
September 21, 2016

I have been on and off this site a few times and there is rarely anything new. For 18 dollars, there should be new stuff every time I log in.

Date of experience: September 19, 2016
Arkansas
1 review
0 helpful votes
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Excellent
September 21, 2016

It is easy and instantly rewarding. Once suggestion - make the dances and songs with less than 5 people. Make them so if you only put three in, only three people show up in the dance or song.

Date of experience: September 19, 2016
Puerto Rico
1 review
0 helpful votes
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Love it but...
September 21, 2016

Really enjoy making and sending JibJabs, but wish there were a corporate or team account that includes everything including downloads. I have many subscriptions to software as a service, but nothing where every time I turn around their hand is out.

Date of experience: September 19, 2016
Australia
1 review
0 helpful votes
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My 80 year old father loved his gift video, as did many family and friends on Facebook. I will definitely continue to re-use JibJab services and recommend it's use by others.

Date of experience: September 19, 2016
GB
1 review
0 helpful votes
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Thanks
September 21, 2016

Quick and easy - on time - funny content - happy recipient - happy customer

Date of experience: September 19, 2016
Pennsylvania
1 review
0 helpful votes
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Posting
September 21, 2016

I uploaded all my pictures, entered my credit card information, and still could not get it to upload to Facebook. I created a video for my sister's birthday, and attempted numerous times to post the video, it kept posting the video without my pictures! It's now 4 days later, and I give up. I'm asking you to cancel my subscription to Jibjab for this reason. Thank you, E Rankin / Pennsylvania

Date of experience: September 18, 2016
California
1 review
0 helpful votes
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Don't waste your money!
September 21, 2016

I paid 18 dollars for the year. Very funny very cool card making... but since I've paid I can no longer log in... I have email and password but will not log me in. I have emails from jib jab all the time but when I try to reset my password it says email not on file. That's bull$#*!...

Date of experience: September 18, 2016
Colorado
1 review
0 helpful votes
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Easy to use and fun results!
September 20, 2016

Easy to make the jib jab e-card. Wish JibJab would have notified me that it cost money before I made the video.

Date of experience: September 18, 2016
Tennessee
1 review
0 helpful votes
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Love it, but a little concerned
September 20, 2016

I tried to preview several cards, but many of the videos only played so far, and then it seemed the thing had to take a lot of time loading more data to play the rest of the video. A couple videos made me wait so long that I went onto a different choice, but it upset me, because I thought I might like to use this card to send to my brother, but didn't want to risk that he would run into the same problem. Is anyone working on this problem?

Date of experience: September 18, 2016
Canada
1 review
0 helpful votes
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Video fun
September 20, 2016

The little videos are lots of fun. It's a bit difficult to get the 'heads' stored to re-use in additional videos.

Date of experience: September 18, 2016
Vermont
2 reviews
0 helpful votes
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Fun experience
September 20, 2016

I'm 71 years young and I amazed myself and my kids with the fun birthday card I created! Looking forward to creating more-never too old to learn something new.

Date of experience: September 18, 2016
District of Columbia
1 review
0 helpful votes
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Cards not delivered in timely fashion
September 20, 2016

A friend sent me a card and it arrived a day early. I sent a friend a birthday card in the morning and requested to "send now" and it arrived about 8 hours later.

Date of experience: September 18, 2016
Canada
1 review
0 helpful votes
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Expensive in Canada
September 20, 2016

18.00 USD@ 1.*******=$24.26 Maybe next year we could get a better deal

Date of experience: September 18, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA