Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have only the best things to say about the JibJab team that helped me with a video clip that I wanted to use for credits in another video. The team was excellent! We already had an account so I only needed to pay for the download but the resolution wasn't what I needed. Heather got me the link to a high res version super fast and we were ready to go. It's perfect. Love using JibJab! Thank you so much!
Tried several times to make a card using "happy" video. Would not save casting, very confusing asking to "use" this photo or "save" it, what's the difference? If you have five people in one photo and you want to use all five in that photo it should be easier than jibjab makes it to understand what's do.
Pissed because I wasted 3 hours on your site and ended up sending nothing because I ran out of time, thought I'd have time to try it again, and didn't. Now I look like a schmuck. Thanks.
I had a fun time making the actual video, but I was shown that I could pay for 1 video for $1.50, turns out that I was billed $18 for an annual auto-renewable subscription. That's not fair.
I've been a member on and off for a few years; love the silly cards which are great for any occasion. Keep up the great work!
The whole experience was so much fun and easy to use. Thank you
I signed up with Jibjab so I could send my daughter a ecard on her birthday.
She didn't receive the ecard either in her regular email or her spam mail.
I would like a refund of $18 on my Visa card ending in #8454 ASAP.
Thank you
Eric A. Eisenbud, M. D.
Denver, Colorado
Hi all
For the 30th birthday of my son i created a Jabber e-card song/dance and posted it on facebook (on the site of my son and also myself to share with friends). Unfortunately the e-card didn't work on the mobile solutions but only on Windows applications.
Best regards
I have been on and off this site a few times and there is rarely anything new. For 18 dollars, there should be new stuff every time I log in.
It is easy and instantly rewarding. Once suggestion - make the dances and songs with less than 5 people. Make them so if you only put three in, only three people show up in the dance or song.
Really enjoy making and sending JibJabs, but wish there were a corporate or team account that includes everything including downloads. I have many subscriptions to software as a service, but nothing where every time I turn around their hand is out.
My 80 year old father loved his gift video, as did many family and friends on Facebook. I will definitely continue to re-use JibJab services and recommend it's use by others.
I uploaded all my pictures, entered my credit card information, and still could not get it to upload to Facebook. I created a video for my sister's birthday, and attempted numerous times to post the video, it kept posting the video without my pictures! It's now 4 days later, and I give up. I'm asking you to cancel my subscription to Jibjab for this reason. Thank you, E Rankin / Pennsylvania
I paid 18 dollars for the year. Very funny very cool card making... but since I've paid I can no longer log in... I have email and password but will not log me in. I have emails from jib jab all the time but when I try to reset my password it says email not on file. That's bull$#*!...
Easy to make the jib jab e-card. Wish JibJab would have notified me that it cost money before I made the video.
I tried to preview several cards, but many of the videos only played so far, and then it seemed the thing had to take a lot of time loading more data to play the rest of the video. A couple videos made me wait so long that I went onto a different choice, but it upset me, because I thought I might like to use this card to send to my brother, but didn't want to risk that he would run into the same problem. Is anyone working on this problem?
I'm 71 years young and I amazed myself and my kids with the fun birthday card I created! Looking forward to creating more-never too old to learn something new.
A friend sent me a card and it arrived a day early. I sent a friend a birthday card in the morning and requested to "send now" and it arrived about 8 hours later.
18.00 USD@ 1.*******=$24.26 Maybe next year we could get a better deal
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

