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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Something new
September 22, 2016

I have for years sent "electronic cards' to friends and family but now I have found JibJab this has opened a whole new experience for me, my family and friends. No more regular greetings will come from me, so birthdays, anniversaries etc will be remembered long after the card fades into the sunset.

Date of experience: September 20, 2016
Florida
1 review
0 helpful votes
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Same Old Same Old
September 22, 2016

It seems like the offerings haven't changed in a very long time. I picked something that didn't have the animation/photo upload because there wasn't anything new or interesting.

Date of experience: September 20, 2016
Delaware
1 review
0 helpful votes
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Funny Birthday
September 22, 2016

My brother loved his JibJab birthday message. What a fun way to send a message.

Date of experience: September 20, 2016
New York
1 review
0 helpful votes
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Total fail
September 22, 2016

I loved the ecards and spent a good amount of time finding the right one for my best friend. Unfortunately she never got it, even though I got a "confirmation" email saying it was sent. Not sure what happened.

Date of experience: September 20, 2016
Alessandra S. — JibJab Rep
over a year old

Please have your friend check their SPAM filter! Let us know if you need more assistance by emailing [email protected].

GB
1 review
0 helpful votes
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Fun and fab
September 22, 2016

The recipient loved the video card. Thrilled infact.

Date of experience: September 20, 2016
California
1 review
0 helpful votes
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Made me laugh.
September 22, 2016

I should have previewed my cards as I didn't get mouths lined up correctly and was a bit challenged re-loading the card.

Date of experience: September 20, 2016
Ohio
1 review
0 helpful votes
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I got you babe
September 22, 2016

My son had just got engaged, and this was how I let my family and friends on facebook know.

Date of experience: September 20, 2016
South Carolina
2 reviews
0 helpful votes
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Funny and Entertaining
September 22, 2016

To potential buyers I would say... ok you're about to spend 20 dollars for a birthday card so think about other people and events that you can jib jab this year. Then make sure you have access to pictures on your iPad from which you can choose the appropriate faces - heads to use in each song. Once you save a head you cannot edit it to fix it if it's too big or small or the mouths not quite right But you can import another head of the same person. Once you join for the year you can have fun being creative with these little movies and send several to the same person so I'd say it's worth it.

Date of experience: September 20, 2016
Texas
1 review
0 helpful votes
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Hilarious results
September 22, 2016

Easy to navigate. Minutes to create, hours of laughs!

Date of experience: September 20, 2016
GB
1 review
0 helpful votes
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Good fun Cards
September 22, 2016

I love using JibJab for ecards. They are always fun and get a nice reaction from my friends and Family. I did have to renew my membership, as I have been a member for a few years, but Let it lapse accidentally.

Thanks

Date of experience: September 20, 2016
New York
1 review
0 helpful votes
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Easy to use...
September 22, 2016

Hello ~ I had Jib Jab some time ago and left the site to pursue other similar products (e-cards, Smilebox, etc.) - came back recently when Smilebox became swamped (as usual) with technological issues that impact on people using the product. Jib Jab came through with flying colors. Easy to use and not as costly as some of the other products. Look forward to more selections - BUT - glad to be back...

Date of experience: September 20, 2016
Illinois
1 review
0 helpful votes
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My personalized birthday JibJab ecards were easy to make and so entertaining! I had as much fun making them as my recipients did in viewing them! Thanks for the wealth of creative possibilities in sending JibJab greetings for every occasion, all year long!

Date of experience: September 20, 2016
GB
1 review
0 helpful votes
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Unclear billing information
September 22, 2016

Very unclear that there was a yearly subscription fee. When redirected to PayPal there was no mention of the cost at all. I've emailed jibjab about this and had no reply.
Since writing my review they have given me a full refund. Thank you.

Date of experience: September 20, 2016
District of Columbia
1 review
0 helpful votes
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Good Laugh
September 22, 2016

Sent video to Father in law on birthday seemed to really enjoy it.

Date of experience: September 19, 2016
Argentina
1 review
0 helpful votes
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Fantastic and very fun, I love it!
September 21, 2016

I like it very much, but I think they need more news videos for group faces.

Date of experience: September 19, 2016
Pennsylvania
5 reviews
3 helpful votes
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A1 Customer Service
September 21, 2016

Because of budgetary considerations I had to cancel my yearly subscription. When I called to do so I was pleasantly surprised by the courteous, respectful, understanding and non-combative attitude and manner of the support rep Jeremiah.It's the least I can do to write this positive review.

Date of experience: September 19, 2016
North Carolina
1 review
0 helpful votes
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DISAPPOINTMENT!
September 21, 2016

My JIBJAB was NEVER sent to the intended party! The bill certainly was put into place quickly. PLEASE REFUND IF YOU ARE NOT GOING TO SEND MY CARD.

THANK YOU.

Date of experience: September 19, 2016
Ohio
1 review
0 helpful votes
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Hilariously Cute!
September 21, 2016

I sent the Sonny & Cher "I Got You Babe" to my daughter and son-in-law for their anniversary... with their faces. They loved it so much they shared it on Face Book. It was so fun creating this card!

Date of experience: September 19, 2016
GB
1 review
0 helpful votes
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Great find!
September 21, 2016

Not very computer literate... but managed to work out... without asking for help!
Great choice, for every occasion

Date of experience: September 19, 2016
New York
1 review
0 helpful votes
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Made me laugh!
September 21, 2016

Sent a birthday card to my niece. Inserted her face. Cracked everyone up!

Date of experience: September 19, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA