Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have for years sent "electronic cards' to friends and family but now I have found JibJab this has opened a whole new experience for me, my family and friends. No more regular greetings will come from me, so birthdays, anniversaries etc will be remembered long after the card fades into the sunset.
It seems like the offerings haven't changed in a very long time. I picked something that didn't have the animation/photo upload because there wasn't anything new or interesting.
My brother loved his JibJab birthday message. What a fun way to send a message.
I loved the ecards and spent a good amount of time finding the right one for my best friend. Unfortunately she never got it, even though I got a "confirmation" email saying it was sent. Not sure what happened.
I should have previewed my cards as I didn't get mouths lined up correctly and was a bit challenged re-loading the card.
My son had just got engaged, and this was how I let my family and friends on facebook know.
To potential buyers I would say... ok you're about to spend 20 dollars for a birthday card so think about other people and events that you can jib jab this year. Then make sure you have access to pictures on your iPad from which you can choose the appropriate faces - heads to use in each song. Once you save a head you cannot edit it to fix it if it's too big or small or the mouths not quite right But you can import another head of the same person. Once you join for the year you can have fun being creative with these little movies and send several to the same person so I'd say it's worth it.
Easy to navigate. Minutes to create, hours of laughs!
I love using JibJab for ecards. They are always fun and get a nice reaction from my friends and Family. I did have to renew my membership, as I have been a member for a few years, but Let it lapse accidentally.
Thanks
Hello ~ I had Jib Jab some time ago and left the site to pursue other similar products (e-cards, Smilebox, etc.) - came back recently when Smilebox became swamped (as usual) with technological issues that impact on people using the product. Jib Jab came through with flying colors. Easy to use and not as costly as some of the other products. Look forward to more selections - BUT - glad to be back...
My personalized birthday JibJab ecards were easy to make and so entertaining! I had as much fun making them as my recipients did in viewing them! Thanks for the wealth of creative possibilities in sending JibJab greetings for every occasion, all year long!
Very unclear that there was a yearly subscription fee. When redirected to PayPal there was no mention of the cost at all. I've emailed jibjab about this and had no reply.
Since writing my review they have given me a full refund. Thank you.
Sent video to Father in law on birthday seemed to really enjoy it.
I like it very much, but I think they need more news videos for group faces.
Because of budgetary considerations I had to cancel my yearly subscription. When I called to do so I was pleasantly surprised by the courteous, respectful, understanding and non-combative attitude and manner of the support rep Jeremiah.It's the least I can do to write this positive review.
My JIBJAB was NEVER sent to the intended party! The bill certainly was put into place quickly. PLEASE REFUND IF YOU ARE NOT GOING TO SEND MY CARD.
THANK YOU.
I sent the Sonny & Cher "I Got You Babe" to my daughter and son-in-law for their anniversary... with their faces. They loved it so much they shared it on Face Book. It was so fun creating this card!
Not very computer literate... but managed to work out... without asking for help!
Great choice, for every occasion
Sent a birthday card to my niece. Inserted her face. Cracked everyone up!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


Please have your friend check their SPAM filter! Let us know if you need more assistance by emailing [email protected].