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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

DO
1 review
0 helpful votes
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Not satisfied. It charged me an amount that was not advertised nor specified.

Date of experience: September 23, 2016
Texas
1 review
0 helpful votes
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(2) Thumbs Down
September 25, 2016

Trial was $1.99 for a month and charged $18.00 and I can't even view it on my phone. I am cancelling my subscription. Not happy.

Date of experience: September 23, 2016
Haiti
1 review
0 helpful votes
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Outdated
September 25, 2016

JibJab, While I have enjoyed membership, the cards are Soo outdated. In this modern data world, surely there are better creations available!

Date of experience: September 23, 2016
New York
1 review
0 helpful votes
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The absolute best
September 25, 2016

This was my first time trying it -- It was for someone's birthday--Tequila!--and it ws brilliant. Easy, hilarious, and really fun.

Date of experience: September 23, 2016
Australia
1 review
0 helpful votes
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Excessive further charges
September 25, 2016

When I signed up I thought that would be all I had to pay and then found out i have to pay to download my own file to usb so I can use it POOR SHOW. Please take me off the future renewall payments and delete my private banking details :(

Date of experience: September 23, 2016
Alessandra S. — JibJab Rep
over a year old

If you would like a refund, please send an email to [email protected]!

Australia
1 review
0 helpful votes
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Exceptional experience
September 25, 2016

Our friend was having a significant birthday and loved the disco dancing character with the platform shoes & white trousers. He said he was "good, but didn't realise he was that good!"
Made him feel young again and gave family & friends a good chuckle!
Thank you!

Date of experience: September 23, 2016
Spain
1 review
0 helpful votes
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Great app and great customer service
September 25, 2016

I paid to have usage of JibJab and the following day when I tried to log in, I kept receiving a message to say that my email address and password were incorrect. I e-mailed through to the help team at JibJab to tell them of the problem and within just a few hours I received a reply to say they had rectified the matter. I can now log in without any problem. Great service!

Date of experience: September 23, 2016
Washington
2 reviews
0 helpful votes
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Great Personal Service
September 25, 2016

They were quick to respond and did not give up until the issue was resolved.

Date of experience: September 22, 2016
Massachusetts
1 review
0 helpful votes
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Fun, but some glitches
September 25, 2016

So fun to see and show others, but it isn't the easiest site to manage. I also prefer the older options for adding your heads. You use to be able to form the shape of the face by moving all sides. Now, you can only really zoom in or out, but the shape of the face only forms to the shape they give you. If you have add a long face, you have to fit that into the shape of their frame.

Date of experience: September 22, 2016
GB
1 review
0 helpful votes
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Delighted!
September 25, 2016

Wanted to cancel a subscription that was placed by mistake. I emailed and had a reply from Jeremiah, who dealt with it very quickly. Can't thank him enough for his help

Date of experience: September 22, 2016
Canada
1 review
0 helpful votes
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Childrens cards
September 24, 2016

I had inquired about the lack of what I thought were appropriate childrens cards and Heather was very helpful in making some suggestions.

Date of experience: September 22, 2016
Kentucky
1 review
0 helpful votes
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Beyond Expectations
September 24, 2016

Because of my inability toi remember my sign in, I wound up with duplicate accounts. JibJab was able to cancel the second account, refund my payment and update my contact and sign in info. Thank You.

Date of experience: September 22, 2016
Arizona
1 review
0 helpful votes
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OMG Laughs!
September 24, 2016

Sent a JibJab card to a close friend recovering from surgery and she laughed so hard she thought the stitches would burst! Can't go wrong with a JibJab card!

Date of experience: September 22, 2016
New Jersey
1 review
0 helpful votes
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So fun!
September 24, 2016

A great way to share birthday laughs with friends!

Date of experience: September 22, 2016
Canada
1 review
0 helpful votes
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Just Hilarious
September 24, 2016

Everyone who has seen this had a really good laugh, especially the birthday girl. Keep up the fun in life.

Date of experience: September 22, 2016
Ohio
1 review
0 helpful votes
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Fun and addictive
September 24, 2016

I had a wonderful time finding all the different possibilities. Very easy to use, too.

Date of experience: September 22, 2016
GB
1 review
0 helpful votes
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Almost 5 stars
September 24, 2016

Superfun! Though, they make you sign up for a year, and i wanted 1 month which is not possible. I see their point of doing that, but still. :)

Date of experience: September 22, 2016
Canada
1 review
0 helpful votes
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Birthday fun for everyone
September 24, 2016

Enjoyed the variety of choices, and especially the ease of getting the correct picture and position of the picture onto the picture.

Date of experience: September 22, 2016
California
2 reviews
0 helpful votes
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Just plain fun!
September 24, 2016

I have as much fun picking and creating a card as I do sending them.
And I know my family and friends enjoy receiving them. It's a win-win, everyone ends up smiling with a jib jab card.

Date of experience: September 21, 2016
Texas
1 review
0 helpful votes
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Funny
September 24, 2016

It was good, I misread the advertisement and thought it was 1.50 a month but got charged 18$ for the whole year but there's plenty of birthdays and holidays coming up so it's okay :)

Date of experience: September 21, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA