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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Deb R.
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I love JibJab... it's silly and funny and ridiculous... and just exactly what is needed sometimes. I crack myself up with it all the time and love sending laughs to my loved ones because laughter really is the best medicine and I know it creates a bright spot in their day.

Date of experience: September 25, 2016
Australia
1 review
0 helpful votes
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Lag
September 27, 2016

Videos don't load properly on any device I've tried they lag and get stuck after the jibjab intro.

Date of experience: September 25, 2016
Kentucky
1 review
0 helpful votes
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The selection was so so
September 27, 2016

I was didn't think there was a good variety of birthday cards to choose from but I did find one that worked. I think the price per year is rather high for the limited selection. The only thing I really did like was the easy set up process. I will give it another chance but if I only find a single card that I feel I'm settling for I will cancel my account.

Date of experience: September 25, 2016
Singapore
1 review
0 helpful votes
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Shouldn't be this easy.
September 27, 2016

Much better than forgetting to send a card at the last minute and no more apologies for being late. Gotta love jib jab

Date of experience: September 25, 2016
RU
1 review
0 helpful votes
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Best tool on the market
September 27, 2016

Very disappointing to buy 1 year instead of one time download

Date of experience: September 25, 2016
Canada
1 review
0 helpful votes
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Great fun
September 27, 2016

I really enjoyed making my first JibJab video, found it easy to do, and the recipients just about died laughing. But $18 is a totally ridiculous price for something like this. And it's insulting to be asked to pay a further $1.99 to download a copy of each video.

Date of experience: September 24, 2016
Georgia
2 reviews
0 helpful votes
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Expensive for what you get
September 26, 2016

$18 for a couple of animated cards. Are you serious?

Date of experience: September 24, 2016
Alessandra S. — JibJab Rep
over a year old

Our paid members enjoy the following benefits:

*Unlimited access to create, view and share 500+ Starring You videos and photos
*$3 discounts on digital downloads of your videos ($1.99 each, regularly $4.99)
*Unlimited access to create, view and share 1,600+ JibJab eCards
*Tracking on eCards you’ve sent

If you need any assistance, please send an email to [email protected]!

New Jersey
1 review
0 helpful votes
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Recipients Not Receiving Video
September 26, 2016

On 3 occasions, the recipient has not received our JibJab video. I receive an email indicating it was sent. They are not in the recipent's spam either. I have had to resend them.

Date of experience: September 24, 2016
North Carolina
1 review
0 helpful votes
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Fun. Fun, Fun!
September 26, 2016

I used the faces of the managers of our company to make a birthday card for the founder of the company. I used the "Happy" song with the 5 characters. It was very easy and came out absolutely amazing! It really brightened everyone's day; we can't stop smiling and laughing. The recipient, his kids, and everyone in the company absolutely loved it! I will be making more cards & videos with employees faces and we will play them on the TVs in the office. Thanks for the fun!

Date of experience: September 24, 2016
Canada
1 review
0 helpful votes
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From cool to boring in 1 day
September 26, 2016

For a paid membership this is too self promoting, very cheezy for me to send a bday card or special day message only to be promoting the site with so much branding. Too much. And novelty quickly wears off because in 10 years they still have same stuff and very little new or hip. Hammer time low res video anyone? Less branding and more videos please for year long use.

Date of experience: September 24, 2016
Virginia
4 reviews
0 helpful votes
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Each video was easy to create and send. Family loved them and posted each card on Facebook because they are so humorous!

Date of experience: September 24, 2016
Canada
1 review
0 helpful votes
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Combines people's love for humour, music, laughter and need for expression. The music videos are definitely the best! Keep adding new ones!

Date of experience: September 24, 2016
Virginia
1 review
0 helpful votes
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Fix website
September 26, 2016

I attempted to create a card multiple times at which point I was asked to pay... upon processing it would kick me back to beginning screen losing all of my data. Upon putting in my payment method first with Amazon, then credit card it returned me two times to beginning screen. It was really frustrating! I have used JibJab in the past... Not sure what's going on with the site now...

Date of experience: September 24, 2016
Georgia
1 review
0 helpful votes
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Great customer service.
September 26, 2016

I made a mistake with my subscription and needed to contact customer service for help. They responded right back and helped me resolve my issue. Couldn't ask for more than that.

Date of experience: September 24, 2016
Australia
1 review
0 helpful votes
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Happy!
September 26, 2016

Great fun and so easy to do. Can't wait to send another!

Date of experience: September 23, 2016
Australia
1 review
0 helpful votes
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Email never received
September 25, 2016

Can't get money back, so the trial is not an accurate statement. Card made never arrived to recipient. Waste of money!

Date of experience: September 23, 2016
Alessandra S. — JibJab Rep
over a year old

We have a 30 day money back guarantee! Send an email to [email protected] for assistance.

Australia
1 review
0 helpful votes
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Worth having a try
September 25, 2016

Worth having a try and will give it another go although can see I may tire of it

Date of experience: September 23, 2016
California
1 review
0 helpful votes
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Love jib jab
September 25, 2016

Excellent customer service. I loved my video. They were helpful with my concern and responded in record speed to resolve my issue.

Date of experience: September 23, 2016
California
1 review
0 helpful votes
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Great fun animated videos
September 25, 2016

I've used Jib-Jab animated videos for a while now and shared all of the animations to friends and family and they loved watching all of them. They have enough variety of old and new music videos and quite entertaining.

Date of experience: September 23, 2016
Colorado
1 review
0 helpful votes
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Great Site
September 25, 2016

Enjoyed the collection of cards and love the quirkiness of them. Let me send my sister two great birthday cards. Will use your site for other occasions in the future.

Date of experience: September 23, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA