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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I love JibJab... it's silly and funny and ridiculous... and just exactly what is needed sometimes. I crack myself up with it all the time and love sending laughs to my loved ones because laughter really is the best medicine and I know it creates a bright spot in their day.
I was didn't think there was a good variety of birthday cards to choose from but I did find one that worked. I think the price per year is rather high for the limited selection. The only thing I really did like was the easy set up process. I will give it another chance but if I only find a single card that I feel I'm settling for I will cancel my account.
Much better than forgetting to send a card at the last minute and no more apologies for being late. Gotta love jib jab
Very disappointing to buy 1 year instead of one time download
I really enjoyed making my first JibJab video, found it easy to do, and the recipients just about died laughing. But $18 is a totally ridiculous price for something like this. And it's insulting to be asked to pay a further $1.99 to download a copy of each video.
On 3 occasions, the recipient has not received our JibJab video. I receive an email indicating it was sent. They are not in the recipent's spam either. I have had to resend them.
I used the faces of the managers of our company to make a birthday card for the founder of the company. I used the "Happy" song with the 5 characters. It was very easy and came out absolutely amazing! It really brightened everyone's day; we can't stop smiling and laughing. The recipient, his kids, and everyone in the company absolutely loved it! I will be making more cards & videos with employees faces and we will play them on the TVs in the office. Thanks for the fun!
For a paid membership this is too self promoting, very cheezy for me to send a bday card or special day message only to be promoting the site with so much branding. Too much. And novelty quickly wears off because in 10 years they still have same stuff and very little new or hip. Hammer time low res video anyone? Less branding and more videos please for year long use.
Each video was easy to create and send. Family loved them and posted each card on Facebook because they are so humorous!
Combines people's love for humour, music, laughter and need for expression. The music videos are definitely the best! Keep adding new ones!
I attempted to create a card multiple times at which point I was asked to pay... upon processing it would kick me back to beginning screen losing all of my data. Upon putting in my payment method first with Amazon, then credit card it returned me two times to beginning screen. It was really frustrating! I have used JibJab in the past... Not sure what's going on with the site now...
I made a mistake with my subscription and needed to contact customer service for help. They responded right back and helped me resolve my issue. Couldn't ask for more than that.
Can't get money back, so the trial is not an accurate statement. Card made never arrived to recipient. Waste of money!
We have a 30 day money back guarantee! Send an email to [email protected] for assistance.
Worth having a try and will give it another go although can see I may tire of it
Excellent customer service. I loved my video. They were helpful with my concern and responded in record speed to resolve my issue.
I've used Jib-Jab animated videos for a while now and shared all of the animations to friends and family and they loved watching all of them. They have enough variety of old and new music videos and quite entertaining.
Enjoyed the collection of cards and love the quirkiness of them. Let me send my sister two great birthday cards. Will use your site for other occasions in the future.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


Our paid members enjoy the following benefits:
*Unlimited access to create, view and share 500+ Starring You videos and photos
*$3 discounts on digital downloads of your videos ($1.99 each, regularly $4.99)
*Unlimited access to create, view and share 1,600+ JibJab eCards
*Tracking on eCards you’ve sent
If you need any assistance, please send an email to [email protected]!