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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Pennsylvania
2 reviews
4 helpful votes
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Kids love the videos!
October 17, 2016

I decided to send a card/video to my niece and nephew... they absolutely loved it! The laughter I heard in the background, when talking to my sister, filled me with such joy. After the first card was sent, several more followed, each one was adorable. Thank you JibJab for filling our family with laughter and happy moments!

Date of experience: October 15, 2016
Arkansas
1 review
0 helpful votes
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Anniversary Video
October 17, 2016

Great experience. I purchased a subscription as I needed to make a 60th wedding anniversary video for my sister-in-law and brother-in-law

Date of experience: October 15, 2016
Washington
1 review
0 helpful votes
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Fun for everyone
October 17, 2016

It's great to make people laugh with funny videos. Thanks.

Date of experience: October 15, 2016
Texas
1 review
0 helpful votes
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Question
October 17, 2016

So the membership pays just so that you can see what it would look like, but if you want to send it to someone else you have to pay more?

Date of experience: October 14, 2016
Alessandra S. JibJab Rep
over a year old

Hello! If you are a member, you can send unlimited cards to anyone! There is only an additional fee if you choose to download the card. If you have more questions, please send an email to [email protected]!

Canada
1 review
0 helpful votes
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Not enough options
October 17, 2016

I have a large family and would like to include more than 8 people at a time.

Date of experience: October 14, 2016
Canada
1 review
0 helpful votes
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Easy and Fun to Design and Send!
October 16, 2016

I needed a quick and fun option to send an E-card to my dad in Ottawa, for his birthday. We both have a goofy sense of humour and we had a good laugh over the phone while he opened the E-card!

Date of experience: October 14, 2016
California
1 review
0 helpful votes
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Great customer service!
October 16, 2016

I have sent many cute and well received cards from JibJab over the years. The process has gotten simpler and when an issue arrived with my PayPal payment, they resolved it immediately and even gave me a voucher to use towards my membership. I will continue to be a loyal customer.

Date of experience: October 14, 2016
Ohio
1 review
0 helpful votes
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They are just awesome...
October 16, 2016

I just wish I could use it from my phone to. I mean a subscription is a subscription. Other then that I luv it.

Date of experience: October 14, 2016
Washington
1 review
0 helpful votes
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Very disappointed
October 16, 2016

I've paid for membership and it won't allow me to make the music e cards no matter how many times I've tried. I joined specifically to send e cards to my girlfriend for her birthday yesterday since I'm traveling abroad and I was not able to after numerous attempts. The app kept saying I need to join even though I did

Date of experience: October 14, 2016
Michigan
1 review
1 helpful vote
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Newbie concerns
October 16, 2016

I wasn't able to confirm that my personal message on my card was saved. Once I exited that screen I couldn't find a way back. Also, while I definitely want to try JibJab for a year, it isn't immediately clear how to cancel the next year. That is a definite turn-off.

Date of experience: October 14, 2016
Alessandra S. JibJab Rep
over a year old

Hi Jack! We can help! Send an email to [email protected], and we will show you where you can find your card, and turn off auto renew. (:

Australia
1 review
0 helpful votes
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Zombie Birthday Card
October 16, 2016

The recipient loved it which is what we wanted and it was fun to do.

Date of experience: October 14, 2016
GB
1 review
0 helpful votes
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Very confused
October 16, 2016

This has been a mistake as I did not purchase anything and was wondering how you could have used my daughter's card

Date of experience: October 14, 2016
Alessandra S. JibJab Rep
over a year old

Hello! Please send an email to [email protected] so we can investigate for you!

Ireland
1 review
0 helpful votes
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Great fun for plenty of laughs for your friends and family.

Date of experience: October 14, 2016
California
1 review
0 helpful votes
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Not enough
October 16, 2016

Not enough dances not enough music videos no country no rock bands

Date of experience: October 14, 2016
Colorado
1 review
0 helpful votes
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Enjoying jibjab
October 16, 2016

I have fun sending jib jab to my friends!

Date of experience: October 13, 2016
Florida
1 review
0 helpful votes
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Birthdays
October 16, 2016

Not pleased with selection. Wanted more of two faces to send.

Date of experience: October 13, 2016
California
1 review
0 helpful votes
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Too Much Fun!
October 16, 2016

With all you friends have fun with these dancing cards! They LOVE to see how you we're thinking of them with Halloween dancing card s and other music videos for ALL occasions and put your face in there too. Chatting is fun but DANCING around is fun too. You'll LOVE this and it's worth the $18 a year. I play with it ALL the time for holidays.

Date of experience: October 13, 2016
Montana
1 review
0 helpful votes
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Super customer service!
October 15, 2016

I was mistakenly charged $18 for a Jib Jab experience that never happened. Within 30 seconds of emailing Jib Jab, I received a message letting me know the charge had been reversed. Very impressive and much appreciated! WOW!

Date of experience: October 13, 2016
Ohio
1 review
0 helpful votes
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SO MUCH FUN!
October 15, 2016

I loved creating the videos using the faces of my family and friends. :)

Date of experience: October 13, 2016
Australia
1 review
0 helpful votes
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Love Jib Jab
October 15, 2016

Sending a personalised animated, colourful and fun video to family and friends on special occasions is awesomely amazing and makes everyone feel extra special and in turn makes me feel clever and creative hahaha.

Date of experience: October 13, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA