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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Awesome
October 15, 2016

Me and my son have so much fun with jibjab, we can't stop laughing!

Date of experience: October 13, 2016
Florida
1 review
0 helpful votes
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Payment
October 15, 2016

I signed up thinking it was 1.50 a month and the 18 dollars a year was just telling me the total. But instead i was instantly charged the 18 for a full year. I was confused and called to find out why I got charged, Taylar explained it takes out 18 at one time and I'm good for a year. I asked if they could turn off auto renew and they did without any issues. Very fast, smooth, and professional interaction.

Date of experience: October 13, 2016
Texas
1 review
0 helpful votes
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Aweful
October 15, 2016

They stole my money, took $20 dollars from my account and the don't answer the customer phone. Very disappointed. Don't purchase membership.

Date of experience: October 13, 2016
New York
1 review
0 helpful votes
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Holloween Videos review
October 15, 2016

My daughter loves seeing herself in jibjab videos!

Date of experience: October 13, 2016
New Zealand
1 review
0 helpful votes
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Work and Home
October 15, 2016

Absolutely love it having so much fun and it cheers my team up every morning and gives them a laugh

Date of experience: October 13, 2016
Canada
2 reviews
0 helpful votes
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Member since years!
October 15, 2016

I am jibjabber since years and not since some days. It was a mistake with my new creditcard, that paypal could'nt pay the rate. I have forgotten to change the last 3 numbers on the backsite. If you look in my accont you can see, that I use my membership all the time and give fun to friends and family. Thanks to give me this possibility!
Hilde

Date of experience: October 13, 2016
Oregon
1 review
0 helpful votes
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What fun!
October 15, 2016

It was so much fun picking who would be in the video! Will do a new one soon! Thanks

Date of experience: October 13, 2016
Singapore
1 review
0 helpful votes
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Good customer service
October 15, 2016

Good customer service but think you should make it a little clearer when purchasing subscriptions. One click and I was signed up for the year when I only wanted one card!

Date of experience: October 13, 2016
Maryland
3 reviews
0 helpful votes
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Difficult to navigate
October 15, 2016

I found it difficult to navigate and set up the videos. The fact that I have subscribed and cannot use the site (easily) is discouraging.

Date of experience: October 13, 2016
Wisconsin
2 reviews
0 helpful votes
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Thank you :)
October 15, 2016

Refunded my account the total amount that was taken out for year renewal that I had forgot I even had. It was set to auto renew. I sent an email and had a response the next day and two days later the money was returned. Anyone wanting this company's services know that they are very helpful and honest and will make sure things are done correctly. Thank you jib jab :)

Date of experience: October 13, 2016
Germany
1 review
0 helpful votes
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Happy anniversary
October 15, 2016

Easy to look at choices, easy to take one out and having it sent, thank you for your easy handling and perfect working programme! Will soon send more of these funny sometimes ironical or comic issues. Go on and create more of them, I personally prefer ads with a bit of so called black humor like "The Simpsons" e.g.! Regards Joe from Lower Bavaria in Germany

Date of experience: October 13, 2016
Texas
1 review
0 helpful votes
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App
October 15, 2016

The app is difficult to manage. Not like the first material I downloaded. Don't like having to have either a selfie or other. Some of the material is vulgar, distasteful. Most options are only individual s. I prefer group displays which I don't know how to get on the app.

Date of experience: October 13, 2016
California
1 review
0 helpful votes
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Grandson was very pleased.
October 15, 2016

Helps communicate between the ages. (Between 11 and 80.)

Date of experience: October 13, 2016
France
1 review
0 helpful votes
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Perfect support of membership
October 15, 2016

Thank you so much to the JibJab support, which is highly responsive and sympathetic! The JibJab app is very fun and perfectly works. Thank you!

Date of experience: October 13, 2016
New Jersey
1 review
0 helpful votes
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Impossibly difficult.
October 15, 2016

There is no way I can move a picture from my photos to jib jab. I'll give it one more try and then I'll request a refund. No clear directions.

Date of experience: October 13, 2016
Texas
1 review
0 helpful votes
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Great customer service, fun product!
October 15, 2016

I had a slight issue accessing my account! Contacting the JibJab staff was super easy and they had no hesitation in resolving my problem and even gifting me some service! Super satisfied with the customer service. Love the app!

Date of experience: October 12, 2016
Virginia
1 review
0 helpful votes
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Halloween invite.
October 15, 2016

Used jib jab as an invitation for my Halloween party. Was super easy and everyone loved it. Lots of fun!

Date of experience: October 12, 2016
Australia
1 review
0 helpful votes
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Birthday Surprise
October 15, 2016

Fantastic - great fun - wont be going back to boring old paper cards

Date of experience: October 12, 2016
Australia
1 review
0 helpful votes
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A very satisfied customer
October 15, 2016

At the age of 95, my father can no longer see well enough to use Jib Jab to entertain the family. We are all saddened by this as we have appreciated his use of the program which enabled him to keep in contact with distant friends and family in a very humourous way.
Many thanks to Jib Jab for the development of the program which many in the family will continue to access.

Date of experience: October 12, 2016
New York
1 review
0 helpful votes
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Quick and courteous service
October 15, 2016

Quick and courteous service Problem was fixed quickly and to my satisfaction. Technician was very polite and knowledgeable. The app is lots of fun and recommend if you're looking for a laugh!

Date of experience: October 12, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA