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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Great card with wry sense of humour. Jibjab is off to a good start for me.
I made a very funny card... easy to do and was greatly appreciated
Would love to see you expand your selection to a more diverse audience and offer people of color as selections also. Thanx...
The e card was not received by the recipient at x2 different correct email adresses.
Hi Jenny! We are sorry to hear that. Sometimes, cards end up in the recipients SPAM folder if their inbox is filtered. Please send an email to [email protected] if you need help!
I've had a hard life (very hard).
I saw the jibjab on Facebook made by someone. They looked so personable as the lady witch, and the Frankenstein man took his head off and said " now I hold my head up high". Thought it was on pricing, cute and made me soon childishly happy. Thank you jibjab. Sincerely Glenn Chilson
Not bad so far. Haven't really had any experience other than 2 Halloween videos, which I thought were cute.
Me divierte mucho mandar videos personalizados a amigos y parientes es rápido, sencillo y divertido
Embora tenha entregado o vídeo como prometem, foi frustante ele não ser compartilhado na rede como a maioria de editores de video em que ele é visualizado no facebook mesmo e não em uma nova guia que abre. Daí mais uma frustração, a surpresa perde o impacto quando aparece logo abaixo vários templats mostrando como fazer. Desse modo, entendi que os senhores estão mais interessados em marketing do que na satisfação do cliente em causar um impacto em quem assiste. Sugestão: Libere permissão para visualizar no facebook mesmo, a maioria das pessoas não gostam de saír da pagina para outra. Outra sugestão: Reduza o marketing, mostrando logo abaixo como é feito, isso faz o cliente que pagou sentir menosprezado.
Would like more music video/mouth moving videos though.
I was charged $19.99 when i was only to be charged $1.99. The site clearly made it clear that $1.99 would be on a monthly withdraw not all at one time. I had a unexpected bill to pay that was coming out of my account and the $19.99 you took out already made my payment bounce. So I just want to thanks you folks for putting me in a hell of a jamb now. Your website is mis-leading and needs to be more clear. Yes it says $1.99 a month not all 12 months at once
Hi Tommy! Go ahead and send an email to [email protected] and we will be happy to assist you.
Click on advertised $1.99 app fee and was charge $18. Emailed for a refund and haven't received a response. In the reasons why requesting a refund this situation was an option for complaint- if its historically been an issue why have you not updated/fixed the problem?
Really easy to put faces in the videos, user-friendly software, but I would have liked more choices of videos starring me, some templates are quite similar, so it gets boring sometimes!
I am happy with the end product as far as these cards go. However, there isn't good navigation or option to add a text message to a card, after you've created the card! I looked everywhere-- if it's there, it needs to be more obvious. I didn't want to lose the photo set-up I had spent time on, so I sent the card without a personal message and had to follow up with a damn email!
Experience was very good. Easy to personalize and send. Choices are many and well varied. Most important to us was the response. All our recipients loved their cards!
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robin! Just send an email to [email protected] and we will sort it out for you! (: