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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Fantastic.
October 29, 2016

This is brilliant. Not only have the recipients of the card love them, I had so much fun putting them together and watching the results. Thank you.

Date of experience: October 27, 2016
Louisiana
1 review
0 helpful votes
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We just having fun...
October 29, 2016

It is really easy and lots of fun. I included my grandschildren and they even made some. Just love

Date of experience: October 27, 2016
Florida
3 reviews
0 helpful votes
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Fun site
October 29, 2016

I joined Jib Jab last year and used it like three times only and enjoyed very much the things you can do with it. I hope I can still use it once in a while, but without incurring in new charges. Thanks for your help and keep on the good work.

Date of experience: October 27, 2016
Minnesota
1 review
0 helpful votes
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Birthday card
October 29, 2016

I was disappointed that the video would not display on the recipients iPhone. This greatly reduces the attractiveness and usefulness of JibJab.

Date of experience: October 27, 2016
Louisiana
1 review
0 helpful votes
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Can't even log on
October 29, 2016

Still have info from years ago, won't let me sign in with new account, can't find phone number to actually talk to someone about it.

Date of experience: October 27, 2016
Alessandra S. — JibJab Rep
over a year old

Hi Cindy! Send an email to [email protected] and we can get you sorted out.

Australia
1 review
1 helpful vote
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Ripped off
October 29, 2016

I approved a payment of $1.50 and credit card payment was $24

Date of experience: October 27, 2016
Canada
4 reviews
0 helpful votes
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I love JibJab
October 29, 2016

We had lots of great laughs with family and friends

Date of experience: October 27, 2016
Arizona
1 review
0 helpful votes
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I have made many video's using Jib-Jab with my family and friends in the cast. We have had many laugh out loud moments. Thank you

Date of experience: October 27, 2016
New Jersey
2 reviews
0 helpful votes
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Problem solved
October 28, 2016

What a hassle free, no questions asked return policy! They immediately responded and corrected the issue. Great customer service in a time when no other company seems to value their customers. Extremely pleased!

Date of experience: October 26, 2016
GB
1 review
0 helpful votes
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Immediate response
October 28, 2016

I had an issue with a payment and contacted Jib jab via email. 36 hours later all sorted. I have had numerous payment issues with other companies in the past and never have I had such a quick response and dealt with a more helpful Company - Well done JibJab

Date of experience: October 26, 2016
Kentucky
1 review
0 helpful votes
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Old Fashioned Customer Service
October 28, 2016

Remember how customer service USED to be? Where you could actually get someone to HELP you.? JibJab customer service is outstanding! I received a very personalized response in around 12 hours of submitting my request. Issue resolved and you have a very satisfied customer.

Date of experience: October 26, 2016
Croatia
1 review
0 helpful votes
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Problems with membership
October 28, 2016

Perfect solution on time! For every recommendation

Date of experience: October 26, 2016
GB
1 review
0 helpful votes
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Cancel unused subscription
October 28, 2016

I had a subscription that was set up on an email I know longer used or had access to, subsequently I set up a new account in my daughters name but did not wish to pay 2 subscriptions! I contacted JibJab support team and they promptly reimbursed the subscription on the email I wasn't using and cancelled that account. I was impressed at how problem free it was and how my concern was understood and acted upon by Morgan at JibJab Thank you.

Date of experience: October 26, 2016
GB
1 review
0 helpful votes
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Speedy outcome
October 28, 2016

Upon problems with logging on, an email was sent to customer services. A very prompt reply was sent with technical support which resulted in a positive outcome.

Date of experience: October 26, 2016
Vermont
1 review
0 helpful votes
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Great Customer Support!
October 27, 2016

I had an issue with my account and sent an email to the company.
My initial expectation was that I would never hear back from anyone and that my problem would take days if not weeks to resolve.
I was pleasantly surprised when I received an email from customer support the next day stating my problem was resolved.
Quick, friendly, efficient.
Expectations were exceeded!

Date of experience: October 25, 2016
Canada
1 review
0 helpful votes
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Great app and service
October 27, 2016

I had a problem with my subscription but with quick customer service and a free 3 month membership, I am a very happy customer!

Date of experience: October 25, 2016
California
1 review
0 helpful votes
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Great Customer Service
October 27, 2016

I purchase app through iTunes store. It didn't work so, they gave me three months free. Thank you!

Date of experience: October 25, 2016
Pennsylvania
1 review
0 helpful votes
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A special card
October 27, 2016

Jib Jab is the perfect way to create that "special"card for someone. They are fun to create and everyone loves seeing them

Date of experience: October 25, 2016
Texas
1 review
0 helpful votes
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Had an issue with my subscription but it was taken care and handled promptly. Way sooner than I expected and they went out of their way to make things right. Completely satisfied with he app and the team behind it.

Date of experience: October 24, 2016
GB
1 review
0 helpful votes
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Delighted with a positive response
October 26, 2016

Asked a question and had a clear positive response which helped me completely

Date of experience: October 24, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA