On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had a problem with my account and customer support took care of it right away. Thank you JibJab for taking the time to research the problem and getting it fixed so fast.
I don't use jib jab as much as I used to so I cancelled my renewal. I asked customer service to help me cancel and they did, and informed me that the refund had been done and how to access my jib jabs I had already made. I thought it was awesome that they added the fact that I could access the ones I'd already done.
Someone used my PayPal to sign up for JibJab and didn't tell me. They were able to figure it out and reimburse me. Thanks for all the help.
When I first saw the Jib Jab advertising I thought is was funny. When I purchased it and added my own photos of myself along with friends and family it was hilarious! My family and friends and I laughed so hard we cried. When we entered our photos each one went with each character so perfectly, it was as if Jib Jab knew us. Life can be rough but laughs such as the kind Jib Jab gives us makes things less rough. However you will never find out till you give it a try with your family and friends faces. You will laugh hard too!
Love JibJab, however, I find that I rarely use it. After receiving an email that the annual fee was being charged I decided to cancel on the day I read the email which also was the renewal date. After sending a request on the day of renewal I received an email 2 days later from a Jib Jab representative stating that my subscription had been canceled as requested and a full refund would be applied. Thank you for your prompt assistance!
Love having fun with the different characters on her, they are very funny and cute. Would recommend to my friends and family for fun.
The video was cute but I will never do this again based upon the price and lack of price knowledge in advance.
Thank you, JibJab for taking care of my issue so swiftly. WITH some sites I have to wait days before getting help. With JibJab I got help in hours.
I didn't know that I was on an automated annual payment for Jibjab. When I received a notification that PayPal had authorized this charge- I contacted Jibjab for a refund and requested to be removed from the annual automatic payment. I literally received a reply from Jibjab customer service within the hour- and notification from PayPal shortly after that me refund had been issued! Excellent customer service- 5 star -!
All my faces from JibJab.com on the web are not visible on my mobile device. It's time consuming to recreate all the faces. When are you going to fix this?
Also, the reverse is true, i. E. Faces on my phone do not sync with the web. What's up with that? :(
I have always had a good experience using JibJab. The selection is varied and the options are quite helpful. Customer Service is spot on!
Had a concern. Emailed the company and got a reply within a few hours! A true Customer oriented company!
Wish you could send it to anyone with or without e-mail. That would make it perfect.
I had a great experience with JibJab today. Morgan processed my request for a refund promptly, warmly and professionally. I always appreciate attentive service.
Could not create card since first long time ago... a while ago tried and kept putting in my daughters picture and did not allow change of picture gave up... when attempted to do birthday card last month could not make changes so did not happen then you charged me $18 and I want my money back. I did not join again period.? I gave permission to charge for creation of card which never happened.
When I subscribed and started JibJab for the first time, my family and I instantly fell in love with it. My son is 9 and he loves it! He said, "Mom were gonna be famous!" Lol because when he saw how all of our pictures looked so realistic! But that is the experience of this program, it brings out the purest reaction of the ones who matter most. Also, one can't help to have a great day after receiving a JibJab e-card. Thank you so much for making JibJab so great and fun!
I wanted to make a few videos for my bosses on boss's day. My team thought it would be a good laugh. I actually went in to read the terms and conditions to figure out the pricing. All I could find was $1.50 a month. So I went ahead and signed up. Well apparently I missed something because I was charged $18 the next day... for 3 videos. I was really disappointed. Your website is very unclear and feels a little sneaky because you feel you can't confidently post your price. Even if I did miss something (I looked really well), customers want easy, simple interactions with companies. Not spending 20 minutes reading terms and conditions.
Hello! We are happy to issue you a refund if you'd like. Send an email to [email protected]!
Always fun to see new videos and ways to incorporate many characters. Always quality and smart editing. From start to finish JibJab has perfected its art
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sam! Please send an email to [email protected], and we will be happy to assist you.