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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I felt like being hit up for the yearly subscription before I purchased my card was a bit much but I'm satisfied with the card that I had made.
I tried Jib Jab, laughed and shared with loved ones.
Needed assistance and was met with friendly professionalism. Thanks!
I misunderstood the total charge for Jibjab when I ordered my subscription. I only wanted to pay for 1 month not 1 year. I sent them an E Mail and told all my friends they wouldn't listen to me but they did. They refunded my annual subscription. They are the best!
Taylor in customer spport was very kind and patient with me. I am a very slow typist and not very tech savvy. Taylar was patient and settled the issue to my great satisfaction. Overall excellent service
We love to make the videos at Christmas time. I didn't realize how much more extensive the services are and that I could send cards/videos for all different occasions. That's why I decided to join and use their paying service! Well worth it. :)
This is a great, entertaining site and people just love when I send them jib jabs!
I was very impressed with the support team as they patiently worked to resolve my issue. Thank you for your support.
I didnt know that I was on automatic renewal for jibjab with paypal. When I found out and cancelled I could also request a refund from jibjab. Within one day they refunded the entire amount that they had taken for the unwanted renewal. They didnt have to do that! Very surprised and will one day use them again. Great customer service!
Most recent auto pay was refunded. I was not aware of the auto pay. All the past years of auto pay was not refunded or offered. Are they lost?
JibJab gave me a super fast response and refund no questions asked. I had forgotten that I had an account and had agreed to auto renew.
The request was easily made. The response came in minutes and was resolved with out any issue. Great experience with a company even when you need a refund means excellent company in my books!
Unbelievable customer service-far exceeds expectations. The e-cards are hilarious and fun to design and send. I highly recommend checking this site out. I did and have now been a member since 2014.
The holiday jibjabs are great gifts. Plan on making one for all on my Xmas list this year.
Todo es excelente y muy divertido. A mis amigos y familiares les encantan los vídeos dónde participan voluntaria e involuntariamente.
Todo es muy bueno en Jibjab.
Creo que el éxito del portal son los vvídeos, ojalá que sigan haciendo más. Saludos cordiales.
Charged 2 different times. Can't play artist songs, cards bland at best.
The folks at JibJab really know their business. I've been a member since 2009 and recently purchased ten Halloween videos after sharing with family & friends. When I downloaded two of the videos there was no audio so I contacted JibJab to ask if they could help me with the problem. After several emails back & forth, trying one thing or another, JibJab finally refunded my PayPal account for the two videos. A couple of days later I received an email from JibJab's Help Team providing me with a Google Drive URL & instructions about how to access the two videos that had problems. After downloading the video(s) I was very happy to report that "we have sound!" The JibJab team went the extra mile to resolve my issue and I wanted to share this with other members. JibJab is Fantastico!
This has brought allot of joy to friends and family that I have sent these to!
Please add more music videos. I am running out of new ideas!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


Oh no! We are more than happy to sort this out for you. Please send an email to [email protected].