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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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We've had so much fun with JobJab. It's a really easy program to download and to use and converts easily into any format for sending to family and friends who either use Macs or PC's. If you need assistance it's available, and response times are quick. Thanks JibJab team for a wonderful fun bit of software available to celebrate any occasion.
I enjoyed using the app and made a card or two for my students. I moved overseas and have no more use for it. I forgot that I had signed up for a re-newing subscription. When I was charged again a year later I asked for a full refund and cancellation of my account. The rep from Jib Jab responded in 24 hours and gave a full refund. Great company, great customer support. Well done Jib Jab
This was a fun thing to post on facebook and shared with friends and family that joined me in my creation. Super!
Due to retirement, had an issue with recurring payments. They took care of the issue in less than 2 hours (auto response stated 24 hours). Am so pleased with the way they handled this.
Customer service was quick to resolve and address the problem!
Excellent to work with and quick to resolve any problem that may come up. Would recommend them.
Put in my request for a refund. Expected it to take a while and it was almost instant. Thanks a bunch. :)
I contacted JibJab with a request to cancel service. They responded promptly and took care of it right away.
I needed to decline my auto-renewal with JibJab after the charge had already been made. The JibJab representative immediately issued a refund to my account without questions. I really appreciated this professional customer service experience with JibJab.
I made a request and it was responded to quickly and kindly!
Jibjab is an app that i enjoyed especially the different jingles songs putting your friends and family on there face pictures to see them dance so do love it my family gets a kick out of it.my family said that there satisfied with jibjab. Thank you!
I have loads of fun with my use of JibJab!
My friends love getting my "jabs"! They continue to improve - loads of laughs!
I tried jib jab and I must say that they have excellent staff, service and enjoyment
These people are great! FAST, accurate, courteous, creative and understanding. JIB JAB is a fun and easy program to use, while my kiddo's were home we enjoyed it and got a lot of good laughs from Jib Jab throughout the past 3 years. Kids have moved on and so must I.
I had a problem with paying for my subscription but wasn't getting access to the perks. They resolve the problem extremely fast and discovered I had a an enactive email causing the problem
I only contacted customer service once by email, and the response time was excellent & immediately handled my request 100%! The time I've used JibJab as a customer was fun & never had one issue on the site.
I've had a great experience using JibJab as a business tool to engage my employees and proving that the administration team knows how to have fun, be spontaneous, and be comical. This is a great website for anyone and everyone! Also, their customer support team is phenomenal. They're so attentive and quick about responding to any issues that their customers might have. Great service!
My little boy and I have had countless hours of fun making hilarious JibJab videos for FB and family! Always a good laugh, easy and reasonably priced. Excellent customer service, always prompt and helpful feedback. Very happy with our experience with JibJab!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

