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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Australia
1 review
0 helpful votes
Follow Paul S.
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We've had so much fun with JobJab. It's a really easy program to download and to use and converts easily into any format for sending to family and friends who either use Macs or PC's. If you need assistance it's available, and response times are quick. Thanks JibJab team for a wonderful fun bit of software available to celebrate any occasion.

Date of experience: December 5, 2016
Latvia
1 review
0 helpful votes
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Happy Customer
December 7, 2016

I enjoyed using the app and made a card or two for my students. I moved overseas and have no more use for it. I forgot that I had signed up for a re-newing subscription. When I was charged again a year later I asked for a full refund and cancellation of my account. The rep from Jib Jab responded in 24 hours and gave a full refund. Great company, great customer support. Well done Jib Jab

Date of experience: December 5, 2016
California
1 review
0 helpful votes
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Fun
December 7, 2016

This was a fun thing to post on facebook and shared with friends and family that joined me in my creation. Super!

Date of experience: December 4, 2016
Texas
1 review
0 helpful votes
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Great (GREAT) Customer Service
December 5, 2016

Due to retirement, had an issue with recurring payments. They took care of the issue in less than 2 hours (auto response stated 24 hours). Am so pleased with the way they handled this.

Date of experience: December 3, 2016
New Hampshire
1 review
0 helpful votes
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Awesome customer service!
December 4, 2016

Customer service was quick to resolve and address the problem!

Date of experience: December 2, 2016
Illinois
1 review
0 helpful votes
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Resolving problems
December 4, 2016

Excellent to work with and quick to resolve any problem that may come up. Would recommend them.

Date of experience: December 2, 2016
Utah
1 review
0 helpful votes
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Fastest customer service ever.
December 4, 2016

Put in my request for a refund. Expected it to take a while and it was almost instant. Thanks a bunch. :)

Date of experience: December 2, 2016
Maryland
1 review
0 helpful votes
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Super helpful
December 3, 2016

I contacted JibJab with a request to cancel service. They responded promptly and took care of it right away.

Date of experience: December 1, 2016
Minnesota
1 review
0 helpful votes
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No Hassles
December 3, 2016

I needed to decline my auto-renewal with JibJab after the charge had already been made. The JibJab representative immediately issued a refund to my account without questions. I really appreciated this professional customer service experience with JibJab.

Date of experience: November 30, 2016
Florida
1 review
0 helpful votes
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Responded Quickly (LIGHTENING FAST!)
December 3, 2016

I made a request and it was responded to quickly and kindly!

Date of experience: November 30, 2016
Wisconsin
1 review
0 helpful votes
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Jibjab is an app that i enjoyed especially the different jingles songs putting your friends and family on there face pictures to see them dance so do love it my family gets a kick out of it.my family said that there satisfied with jibjab. Thank you!

Date of experience: November 30, 2016
Canada
2 reviews
0 helpful votes
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My jibjab
December 2, 2016

I have loads of fun with my use of JibJab!

My friends love getting my "jabs"! They continue to improve - loads of laughs!

Date of experience: November 30, 2016
Italy
1 review
0 helpful votes
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Excellent service
December 2, 2016

I tried jib jab and I must say that they have excellent staff, service and enjoyment

Date of experience: November 30, 2016
Florida
1 review
0 helpful votes
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Awesome Customer Service
December 2, 2016

Very satisfied. My problem was resolved within an hour.

Date of experience: November 30, 2016
New York
1 review
0 helpful votes
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Love these guys!
December 2, 2016

These people are great! FAST, accurate, courteous, creative and understanding. JIB JAB is a fun and easy program to use, while my kiddo's were home we enjoyed it and got a lot of good laughs from Jib Jab throughout the past 3 years. Kids have moved on and so must I.

Date of experience: November 30, 2016
New York
2 reviews
0 helpful votes
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I had a problem with paying for my subscription but wasn't getting access to the perks. They resolve the problem extremely fast and discovered I had a an enactive email causing the problem

Date of experience: November 30, 2016
Georgia
1 review
0 helpful votes
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QUALITY #1
December 2, 2016

I only contacted customer service once by email, and the response time was excellent & immediately handled my request 100%! The time I've used JibJab as a customer was fun & never had one issue on the site.

Date of experience: November 29, 2016
Florida
2 reviews
0 helpful votes
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Fun!
December 1, 2016

JibJab is so fun and friends and family love seeing themselves in a "skit"

Date of experience: November 29, 2016
California
1 review
0 helpful votes
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I've had a great experience using JibJab as a business tool to engage my employees and proving that the administration team knows how to have fun, be spontaneous, and be comical. This is a great website for anyone and everyone! Also, their customer support team is phenomenal. They're so attentive and quick about responding to any issues that their customers might have. Great service!

Date of experience: November 28, 2016
Washington
1 review
0 helpful votes
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Fun!
December 1, 2016

My little boy and I have had countless hours of fun making hilarious JibJab videos for FB and family! Always a good laugh, easy and reasonably priced. Excellent customer service, always prompt and helpful feedback. Very happy with our experience with JibJab!

Date of experience: November 28, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA