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JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New York
1 review
0 helpful votes
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Enjoyable
December 13, 2016

My family loved to see our faces and dancing and decorating.

Date of experience: December 10, 2016
Nevada
1 review
0 helpful votes
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Luv JibJab
December 13, 2016

We love Jib Jab. And everyone we send it to does too. Wish there were more Christmas choices -- funny, not hokey.

Date of experience: December 10, 2016
Virginia
1 review
0 helpful votes
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Don't use it very much
December 13, 2016

Tried it out for someone's birthday it turned out to be quite funny and need to use it more to get the gist of the thing.

Date of experience: December 10, 2016
Pennsylvania
1 review
0 helpful votes
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So Fun!
December 13, 2016

This is so easy and so much fun. Generates tons of laughter, smiles and happy tears.

Date of experience: December 10, 2016
Missouri
1 review
0 helpful votes
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Fun
December 13, 2016

It is nice to make the recipients laugh and smile.

Date of experience: December 10, 2016
Washington
2 reviews
0 helpful votes
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More accessible
December 13, 2016

I like that you sent out a sample of the new christmas card option
I'd like to be able to see the whole card without having to fill in pictures throughout.

Date of experience: December 10, 2016
California
1 review
0 helpful votes
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Because it is more about jib jan than the recipient.

Date of experience: December 10, 2016
Australia
1 review
0 helpful votes
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Christmas Messages
December 13, 2016

Overall very good thanks and fairly easy to use!
Would like to see a few more Christmas choices both music wise, i. E. traditional tunes rather than more modern or rap, and perhaps eventually a couple more stories/dances suitable for non-snow climates. Some current choices I would have liked to try were restricted to 5 people so could not use for 4 or less people!

Date of experience: December 10, 2016
Illinois
1 review
0 helpful votes
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I've been a member from the start!
December 13, 2016

I love Jib Jab and so do all my employees and colleagues. I do wish Jib Jab had more political cartoons like the original kick off did, but we love the Elf starring you cartoons.

Date of experience: December 10, 2016
California
2 reviews
0 helpful votes
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Too male palat
December 13, 2016

Very limited artistic selection. Horrible Thanksgiving selection. So bad, I elected not to send an e card. You need more family friendly designs and music... not 20 something male creations.

Date of experience: December 10, 2016
New York
1 review
0 helpful votes
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Pick me up card
December 13, 2016

It was a funny card and it made my sister-in-law feel better. She had lost her mother recently and this was a small way to make her smile. It made her smile.

Date of experience: December 10, 2016
Louisiana
1 review
0 helpful votes
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Hysterical
December 13, 2016

We love putting all the grandkids in them. Then we laugh and enjoy and past down to the children for them to enjoy. Just good old great fun!

Date of experience: December 10, 2016
Colorado
1 review
0 helpful votes
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Sad
December 13, 2016

Not enough new stuff. You add one here or there and even those are not great. Unless you step up the game I will not renew.

Date of experience: December 10, 2016
Michigan
1 review
0 helpful votes
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Fun at first
December 13, 2016

It is great doing a few at first but tires quickly

Date of experience: December 10, 2016
Australia
1 review
0 helpful votes
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Not happy
December 13, 2016

Purchased to post a birthday message to Facebook, found the process long and mistake riddled

Date of experience: December 10, 2016
North Carolina
1 review
0 helpful votes
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It didn't work!
December 13, 2016

The first time I used JibJab was on a lark, and I felt tricked at the end when I couldn't see it without paying for a yearly membership, but I decided to do it because I thought it was cute enough. I tried to utilize it another time and it worked up through the part where I chose the song and assigned the face, and then it would just sit blank and never show me the video. I tried it three or four times and then gave up. It was disappointing and I feel kind of ripped off.

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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So much fun!
December 13, 2016

There are so many videos to work with, and it's such an easy process to edit faces. Totally love JibJab!

Date of experience: December 10, 2016
Pennsylvania
1 review
0 helpful votes
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Need for more people
December 13, 2016

Love Jib Jab with just a couple of exceptions when I was on a few yrs ago you could adjust the head photos more realistic and we are a family of 6 and all programs only allow up to 5 these are reasons I dropped out of the Jib Jab family before so I thought I would try again hope a few changes are in the future every one that I do send to loves it! Thank you and have a great day!

Date of experience: December 10, 2016
South Carolina
2 reviews
0 helpful votes
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Great Cards
December 13, 2016

Site is easy to use and the variety of cards is fantastic.

Date of experience: December 10, 2016
New York
1 review
0 helpful votes
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Unauthorized charge to my credit card
December 13, 2016

Someone, somehow used my credit card for a subscription to JibJab. Though I admire their taste, I don't appreciate having to pay for something I had not ordered. I contacted JibJab about this problem and within one day they resolved it for me. What a great company to deal with!

Date of experience: December 10, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA