On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I couldn't seem to navigate the site very well. Had trouble getting the number of characters I wanted.
We used to be able to use demo mode free. I think going from free to $18 is a big jump. Even when it was free, i did purchased one card that I sent my family.
After paying $18. You would think they would give you a free download. Not worth it.
I'd like to be able to see a preview of the card before deciding which one to use.
I'm not too sure about the whole aging process thing. For myself, I'm feeling more and more that technology is definitely passing me by. Just ask my great nieces, they'll tell you how antiquated I've become.
I'm exaggerating a bit when I say the JibJab site has not only provided me, my friends and family countless hours of fun, laughter and humor but I think it's had a positive impact on my confidence to manuver myself thru this next century.
Good going JibJab! Your help and expertise is appreciated.
Only thing I don't have my email's, Had to keep going back to my address book. Don't know if any place with you that I can put them in, to save till I want them again.
Good! But, 1 thing, 4 or 5 years ago you use to be able to cut a silhouette around a imported photo. Could that come back?
I love the reactions I get from the cards I've
Sent out and the positive and funny remarks all make my day
I like the ones where every one is singing. Less so when there is no speaking or singing
If it worked reliably, ot would be 5 stars. Sadly, i feel I have wasted my money.
$#*!ty. I thought I was paying per month (really just to view a chrissie song), but got tricked into a years subscription of $18. Sneaky and not appreciated. The to top it off, the card initially promoted (Feliz Navidad) was easily the best available, the rest are pretty poo.
I am really disappointed in the variety of the cards available. Everything is kind of cheesy. Would like more choices. Have not decided yet whether or not will continue past the 30 day trial
Wish you had more that was appropriate for use by families. I wanted to do one for my soninlaw using their children but most were not suitable.
You need to be very careful because what you might think is a purchase of a $. 99 card will turn out to be an $18.99 recurring Credit card charge. NOT COOL!
While I loved making a video to entertain and ecnolage my co-workers birthday with an easy to use website providing great laughs, I did not realize I signed up for an ongoing account. Jib Jab was very professional and prompt with assistance for any changes I needed to make. Thank You Jib Jab!
Clever and entertaining to send cards to friends and family.
I really enjoy making holiday cards for family and friends. They love receiving them.
I have been using jib jab now for a few weeks and love it... I feel like I have done got my money's worth... thanks guys...
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members