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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I've made JibJab cards before. This time I was signed in, had the photo uploaded and shaped, and each time I clicked "done" for the photo placement step, the site sent me back to the Christmas card selection. And then found that the site offers NO immediate help for problems encountered. Getting an email answer two days later doesn't help when you're trying to send a birthday card on time. Very dissatisfied!
My friends loved the ecards from Jib Jab almost as much as I enjoyed making them. I felt like a Hallmark and Chris Tucker mix creating my greeting cards.
The card was hilarious and well received by my girlfriend. Thank you.
Love this site. Very easy to use. Great videos. Lots of laughs.
We really enjoyed making and playing the holiday jibjabs, my only complaint
Was trying to get the mouth in the right place.
JibJab is a fun way to connect and send greetings to family and friends
The site has too many bugs. When I approach JibJab for help, the response was like warm at best. Overall it gives a negative impression
My Family loves to edit pictures in scenes to enjoy the videos they create!
The same stuff I sent people last year and most stuff is thru email seldom can I message anything
A paper card would have arrived late, so this was a well-received alternative with a song I really like that was easy to put together.
Hi sent these out to all of my friends as xmas cards with a little pazzaz and they all loved them alot of fun
I really like making the videos and putting faces in the characters... it has brought a lot of laughs for my family and friends... and for me as well...
A friend sent me a JibJab card and I enjoyed it - saw the box to hit to make my own - I'm not usually good at doing something like this, but it was really easy - excellent results - did 1 of my husband & I first - then 1 with our five grandkids. Have watched them several times - posted on facebook - the grandkids loved it too - and also watched over and over and laughed like crazy
I've tried nearly all the web has to offer and jib jab wins!
The detail of eye line, ear position and mouth line make the clips so much funnier/better
We had over 100 contacts, between my husband and I, to send to our holiday greeting card recipients but didn't realize your system only allows 50 at a time until we hit "send." There was no way to cut and paste so that we wouldn't have to go through the whole process of downloading contact names from two separate email accounts. We had to input names multiple times to be sure we got everyone in and had to count the number of names to be sure we didn't go over 50 each time.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

