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JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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North Carolina
1 review
0 helpful votes
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It's been fun!
December 13, 2016

I've had so much fun making videos to share with my family.

Date of experience: December 10, 2016
California
1 review
0 helpful votes
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False advertising
December 13, 2016

What I thought I read was that I'd be charged 1 dollar a month, but no, you guys know how to find loop holes and $#*! over your customers by charging the 18 dollars up front not the 1 dollar a month so thank you for your false advertising, I canceled my membership and will never use your service again

Date of experience: December 10, 2016
Indiana
1 review
0 helpful votes
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Happy making people hapy
December 13, 2016

Most reactions are very positive and appreciative of the fun!

Date of experience: December 10, 2016
California
1 review
0 helpful votes
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Difficult to use
December 13, 2016

I had trouble aligning the picture with the head and jaw

Date of experience: December 10, 2016
Maryland
2 reviews
0 helpful votes
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Love it
December 13, 2016

My family enjoy our creations from JibJab for birthdays and the holidays.

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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It's fun
December 13, 2016

Once I figured out how to work the faces so the mouths opened okay, the videos looked better. Editing is not easy... I haven't found a way to go back, rather than starting over. But once you have it figured, the cards are fun yo watch

Date of experience: December 10, 2016
New York
3 reviews
0 helpful votes
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Fun and Laughs
December 13, 2016

I love creating JibJab cards with my family members in the cast. Once I create the cast of characters and play the video it is sure to create some laughs, it is just pure fun.

Date of experience: December 10, 2016
New Jersey
1 review
0 helpful votes
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Clean, humorous fun with my kids
December 13, 2016

It's so much fun to add our photos and become apart of a funny, silly video... and it can be shared for everyone to see and enjoy, as well!

Date of experience: December 10, 2016
Illinois
1 review
0 helpful votes
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Everything!
December 13, 2016

I'm so glad that I discovered JibJab because I have a big family who loves to receive the cards I've made starring them in ridiculous, hilarious, but memorable videos! Every time we watch them we laugh so hard! We love them so much and they're so much more than sending a paper card and a whole lot less money! They're also more personalized than any paper card because you've got your loved ones faces playing a part in the actual videos! My family loves them and they have a big selection of all types of video cards, from Anniversaries and Birthdays to Holidays and Weddings! They're a lot of fun to make and they're easily shared with your friends and families online too!

Date of experience: December 10, 2016
Ohio
1 review
0 helpful votes
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Funtastic!
December 13, 2016

I can see using this for a lot of occasions during next year. I've already made a lot of friends smile by using it. With the right expression on a person's face, laughing is not avoidable!

Date of experience: December 10, 2016
California
1 review
0 helpful votes
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Choices
December 13, 2016

I love that on many of the scenarios you can choose how many people you want!

Date of experience: December 10, 2016
New York
2 reviews
3 helpful votes
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Little Bit of a Let Down
December 13, 2016

Choices were fun, but editing was very limited. I was a little disappointed that once I had moved a photo into a card, if it didn't look right, there was no way to move it back and continue editing. It meant starting all over again. I'd expect that from a free app, but not one that cost $18. Also speaking of price, there should be a per item cost for people that don't think they will be doing more than one or two a year.

Date of experience: December 10, 2016
California
3 reviews
1 helpful vote
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A fun giggly Christmas gift for family
December 13, 2016

JibJab is really easy to use and a lot of fun! We got people in the family to do crazy things that they'd never dream of doing... and they laughed until tears rolled down their cheeks! Lots of good, healthy fun for all!

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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Everyone's Laughing
December 13, 2016

Great app, lots of laughs. Great way to keep in touch with friends.

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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Disappointed
December 13, 2016

Very disappointed with your company and will not be using you again. My first card never did arrive

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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Beside video was just o
December 13, 2016

Beside the preview was alright. But after paying for the video, I thought the quality would be more high quality, however the quality felt like early years with pixcels being very noticeable.

By that I will never pay for something from this site ever again

Date of experience: December 10, 2016
Alabama
1 review
1 helpful vote
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Don't like buy request at end
December 13, 2016

I'm annoyed that when I send to friends there is your buy request My friends think I'm selling them something. I would keep if you got rid of your sales message attached at end of each jibjab.

Date of experience: December 10, 2016
Hawaii
1 review
0 helpful votes
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Fun
December 13, 2016

So far everyone on the receiving end has enjoyed the cards I sent.

Date of experience: December 10, 2016
Nebraska
1 review
1 helpful vote
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Unable to edit
December 13, 2016

I have talked to other people who wish they could edit as in past years

Date of experience: December 10, 2016
Indiana
1 review
0 helpful votes
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Excellent!
December 13, 2016

I have sent a few videos to our friends and they love them, A +++++
Thank you, I have always been interested in learning how to do animation.
*******@yahoo.com

Date of experience: December 10, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA