Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Have used Jib Jab for Thanksgiving and Christmas, and was fun putting together different e-cards. User friendly.
I find it difficult to use - especially navigating if u want to make a change -/ and there aren't enough G rated funny songs in the menu of options
I shouldn't be forced to use my computer to get full access to the application. The Android app is a waste of time, energy and money
When a card is sent by email, the first page is clear, and has a link to your website which is all that is needed. When the recipient clicks to view, the only thing they should see on the second page is their card. Instead there are multiple boxes to view, which, whatever name you give it, is advertising. It's confusing, and also, not what I paid for.
It's a fun and unique site & loved the videos. Although can be better if more variety of new and oldies songs were offered every quarterly period so that it's fresh & interesting.
I joined because my friends had an awesome one where the figures actually had their faces whereas a face, not mine, was just plunked over where mine should have been :( I t just isn't for me so I never sent it... thanks
After receiving a JibJab video card from a family member, I was so taken with the video that I decided I would use the same company for all my cards from now on. Everyone that has received them have said they really enjoyed them, they are a card they can keep.
I love the members only jib jab but the ones that dance and are silent with motion and no music disappoint me. I thought something was wrong with my membership. It is not clearly explained that not all have music attached. You need to be more clear on that. But other wise I have had a ton of fun with it..
I love jib jab, there is never one that doesn't make me laugh at some point. I could play with these all day.
I love jibjab but need lots more motion in dancing to choose from. In all section. Especially partys and birthdays
I use jib jab every year for our holiday announcement and I don't see that tradition ending anytime soon.
WOULD like it if all Christmas/Holiday themes were out by Thanksgiving.
I had been member a couple of years ago and gave it up as the choice of cards/templates were so limited. Joined again recently and am very disappointed to find nothing has been added to or updated. Big thumbs down, jib jab
When you get the hang of using JibJab you can create some fun and inventive short music videos. Our family and friends love this site! Enjoy making great keep-sakes!
Had a good experience. Everyone enjoyed the videos I sent.
I'm using your service to make a funny video to show some of my clients with their faces at a holiday party the company is organizing, I was hoping for at least a 720p downloaded video, but the size you offer is ridiculous, I understand is mainly for emails, phone or just the link itself, but the downloaded version should be something useful in the 21st century.
We have 6 in our family, and you never have cards with enough people in them to do our entire family. Plus we have 7 employees and can't do a company card, either :(
This is a fantastic website! They make it so easy to personalize the videos and they turn out great! We have had several really fun family nights just making and watching the videos. Everyone can get in on the fun. My almost 5 year old grandson thought it was the best thing ever. We were all laughing so hard at some of the videos that by the end of the evening, everyone felt great! It was beyond any expectations we had. Thank you, Jib Jab. We are going to have fun with this all year.
Poor. Have used many times before and has been so easy. Gave up and cancelled membership
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

