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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I'm in charge of entertainment for the holiday party... ugh. This makes it SOOOOO much easier. I plug in the faces, we show dancing elves on the big screen, everyone is pleased/embarrassed and nobody has to perform. Easy to use, faces line up well in the casting template, fast turnaround. Have done this for two years in a row now and very successful. Thanks!
Unable to send without sending the link and puts someone into my account
I emailed your support staff and was told my account was credited with 77,400,000 that I won from a contest. I was never awarded this to my account. It is BS!
Its a tradition now that people get a Christmas jibjab. They can often be hilarious and are loved by the recipients.
I have used JibJab several times before without a hitch, but was bummed this time because the scheduled emails to a Birthday girl and her Dad were not sent; just one to my address went thru. I confirmed with him the addresses were correct. It is wasn't the end of the world - I forwarded my email to them, but less than satisfying.
Sent a couple of birthday cards recently, the feedback was very satisfying,
It took a little time to get use to what was needed to be done but once I got the hang of it, well it was like rolling down hill, all easy. Going.
If only the customer service and support matched the videos and emails to join the fun... then you'd really have something. I've been a member before and your service/member support messes that up, I tried again and you messed that up too! A sad resolution indeed.
La página es lenta y torpe, los vídeos enviados por correo nunca llegan a su destinatario, no están bien ejecutados los comandos. Muy mala para ser una página de paga. No la recomiendo. Hay páginas similares gratuitas de mejor manufactura, más fáciles de usar y de compartir
I think this is an expensive exercise. I will not be using them again
Site is very good got everything you need but I only wanted to sign up for 1 month but you took 1 year fee. It stated on website you had a choose, I clicked 1 month but was still charged the year@ $18.99... not acceptable
Each time (2) I put my pictures in the promo figures came on. Not worth my time and energy. Cute but not for me. Have to get my money back.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

