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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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California
1 review
0 helpful votes
Follow Kris B.
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Good job, guys!
December 13, 2016

I'm in charge of entertainment for the holiday party... ugh. This makes it SOOOOO much easier. I plug in the faces, we show dancing elves on the big screen, everyone is pleased/embarrassed and nobody has to perform. Easy to use, faces line up well in the casting template, fast turnaround. Have done this for two years in a row now and very successful. Thanks!

Date of experience: December 11, 2016
GB
1 review
0 helpful votes
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Great fun!
December 13, 2016

A fun way to spread festive cheer and have a good laugh!: oD

Date of experience: December 11, 2016
France
1 review
0 helpful votes
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So great!
December 13, 2016

Great experience, fun for friends and ME!
Thank you so much

Date of experience: December 11, 2016
Denmark
1 review
0 helpful votes
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Children cads
December 13, 2016

Too many cards with rap-songs and not enough for children (3-8 years)

Date of experience: December 11, 2016
Pennsylvania
1 review
1 helpful vote
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A great site
December 13, 2016

Easy to use, lots of fun and everyone enjoys receiving a JibJab card!

Date of experience: December 11, 2016
GB
1 review
0 helpful votes
Follow Emma H.
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Fun and funny
December 13, 2016

Brilliant fun and a good laugh tagging all ur mates!

Date of experience: December 11, 2016
Texas
1 review
0 helpful votes
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Not easy to use
December 13, 2016

Unable to send without sending the link and puts someone into my account

Date of experience: December 11, 2016
Pennsylvania
1 review
0 helpful votes
Follow Lurleen T.
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I emailed your support staff and was told my account was credited with 77,400,000 that I won from a contest. I was never awarded this to my account. It is BS!

Date of experience: December 11, 2016
France
1 review
0 helpful votes
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East to use and such fun
December 13, 2016

Its a tradition now that people get a Christmas jibjab. They can often be hilarious and are loved by the recipients.

Date of experience: December 11, 2016
GB
1 review
0 helpful votes
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Magic times
December 13, 2016

Great for entertaining friends and family all year

Date of experience: December 11, 2016
California
1 review
0 helpful votes
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2 out of 3 emails not sent
December 13, 2016

I have used JibJab several times before without a hitch, but was bummed this time because the scheduled emails to a Birthday girl and her Dad were not sent; just one to my address went thru. I confirmed with him the addresses were correct. It is wasn't the end of the world - I forwarded my email to them, but less than satisfying.

Date of experience: December 11, 2016
Texas
1 review
0 helpful votes
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Jib Jab greeting cards are great fun
December 13, 2016

Sent a couple of birthday cards recently, the feedback was very satisfying,

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Oh what a Funny Christmas it Would be.
December 13, 2016

It took a little time to get use to what was needed to be done but once I got the hang of it, well it was like rolling down hill, all easy. Going.

Date of experience: December 10, 2016
Nebraska
1 review
0 helpful votes
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Customer service is horrible!
December 13, 2016

If only the customer service and support matched the videos and emails to join the fun... then you'd really have something. I've been a member before and your service/member support messes that up, I tried again and you messed that up too! A sad resolution indeed.

Date of experience: December 10, 2016
Mexico
1 review
0 helpful votes
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Pésimo
December 13, 2016

La página es lenta y torpe, los vídeos enviados por correo nunca llegan a su destinatario, no están bien ejecutados los comandos. Muy mala para ser una página de paga. No la recomiendo. Hay páginas similares gratuitas de mejor manufactura, más fáciles de usar y de compartir

Date of experience: December 10, 2016
Virginia
1 review
0 helpful votes
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Not happy
December 13, 2016

You falsely advertised $2.99 a month and than charged me for the year. Told everyone to avoid what used to be a cool site.

Date of experience: December 10, 2016
Australia
1 review
0 helpful votes
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$18.00 to post a 2 min video
December 13, 2016

I think this is an expensive exercise. I will not be using them again

Date of experience: December 10, 2016
RU
1 review
0 helpful votes
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Great
December 13, 2016

Please make an option to change the movie quality if you want to download it.

Date of experience: December 10, 2016
GB
1 review
0 helpful votes
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Miss leading on sign up fee
December 13, 2016

Site is very good got everything you need but I only wanted to sign up for 1 month but you took 1 year fee. It stated on website you had a choose, I clicked 1 month but was still charged the year@ $18.99... not acceptable

Date of experience: December 10, 2016
Arizona
1 review
0 helpful votes
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Dummies forget it!
December 13, 2016

Each time (2) I put my pictures in the promo figures came on. Not worth my time and energy. Cute but not for me. Have to get my money back.

Date of experience: December 10, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA