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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I was late sending a birthday card to my granddaughter so I sent her a jibjab card instead - she was absolutely thrilled
I use it for all birthdays, with family and friends I would use it for my mother she loved it, I have a big collection and show it to a lot of people they all love it.
I love JibJab, and have been a member for several years. Friends and family get a big kick out of seeing themselves cast in different videos, singing and dancing. The grand children ask to make them every time they come over!
People that I have Jib Jabbed have laughed there sox off, no xmas cards just a jibjab
Great fun! A friend sent one to me and I was impressed. He showed me how easy it was to personalise one so I just had to get it for myself,.
Not only does it send a cheeky message it gives me great fun making it
The experience is great sharing everything with family and friends and they love it
A quite straightforward way of having fun with your Facebook friends or yourself to be involved in your own funny videos at any time of the year.
It is quite easy to do just takes a little patience... and it cheers people up. Lovely fun and very watchable little videos, with the personal touch.
Love sharing these videos with family and friends... Brightens their day!
Had great fun in creating this card, a new experience for me, and love the end result and all the reactions from friends and family.
I have not this much fun in a long time! I am a frugal gal. Worth every penny!
I still had a month to run on my subscription, but when I tried to log in, I was booted out, didn't recognise my email address, even though they send me email advertising.
I have given up on Jib Jab.
The Jib Jab app is a good way to bring family members together, when they are spread across the globe.
MY grand children where over excited at the outcomes as we added their faces to numerous displays. Fantastic they were entertained for hours.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

