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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I always wanted to do this. It looks like a whole lot of fun. It kinda depicts me as a goofy singing dancing elf!
I registered and paid to join, received an email that I would be directly debited every year (WHICH I DID NOT KNOW BEFORE THE PAYMENT WAS MADE - I ONLY WANT TO PAY FOR ONE YEAR!) and then I bought an ecard, sent it to my friend and he told me he didn't receive it.
Not happy. How do I back out of this?
Lorraine.
I have made 3 videos so far. One with the holiday theme and the two others for birthday cards. My issue is concerning the birthday cards and the mostly adult options. Children loved the cards but it isn't appropriate to send one with drinking or adult behavior.
My experience with the use of the site was good.
It is more difficult to work with the character's faces than before. I liked the way to work with them 4 years ago. Somethings should get better, for example, the mouths. And I would like to find a wider range of Christmas videos. Many of them are from previous years. More innovation would be appreciated.
Very simple to use and you can get quite creative with choice of images you choose to use and which animated characters you choose to use. So much fun.
This is a fun way to send cards to people. The Website is very easy to use, as is the app, except that I haven't found where to find my ecards on the app (which is really easy to find on the website).
I'll be using this more often!
Je ne pensais pas que ça coûterai des frais supplémentaire pour télécharger.
Déçu
Nice.
After a few years you have seen all the video s not much new.
Personally I think 18 dollars is a lot of money for a few e cards.
I don't like the nasty and crude characters. I got this for my grandkids. I can't let them select a scene without them being exposed to bad things. Then to make things worse, their photos are planted on the bad stuff.
Perhaps it would be better to also have a kid friendly version.
Bought the yearly subscription.
Found out after that you need to pay additionally for each upload.
On my phone I use a different email than my laptop (work and home), but the app on my phone does not allow me to choose which email I wish to have after its initial setup. Sent an email to help and response was... not helpful
Also the amount of child friendly christmas/songs are limited.
Have taken automatic renewal off.
Fun sight, and easy to work with, I have put together two videos both were cute. Family and friend fun.
I had problems with how the jaw fitting came out, the characters had funny black moustache like faults on their faces when speaking, I tried to re - edit without success, I tried to begin again completely without success, so the animated card which I am stuck with is of poor quality.
Everything was just fine until one is requested to pay $1.99 to download the video! Seems indeed we are being taken advantage of considering no other site charges for that, and if they give you a link it goes directly to the show, not your page full of self advertising. And it isn't people won't know where the show comes from as you start it with your logo.
Have used this site for a few yrs now & always enjoyed it. I always get thanks to all that I send your JibJab's to..
Can't get full. Premium experience on Android. It's very limited what can you do. Shame.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

