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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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California
1 review
0 helpful votes
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Hysterically funny!
December 13, 2016

I always wanted to do this. It looks like a whole lot of fun. It kinda depicts me as a goofy singing dancing elf!

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Very disappointed
December 13, 2016

I registered and paid to join, received an email that I would be directly debited every year (WHICH I DID NOT KNOW BEFORE THE PAYMENT WAS MADE - I ONLY WANT TO PAY FOR ONE YEAR!) and then I bought an ecard, sent it to my friend and he told me he didn't receive it.
Not happy. How do I back out of this?
Lorraine.

Date of experience: December 11, 2016
GB
1 review
0 helpful votes
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Refunds
December 13, 2016

I asked for a refund as it's not what I wanted and the cost was to much! £14!

Date of experience: December 11, 2016
Florida
1 review
0 helpful votes
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Fun and easy to use, but..
December 13, 2016

I have made 3 videos so far. One with the holiday theme and the two others for birthday cards. My issue is concerning the birthday cards and the mostly adult options. Children loved the cards but it isn't appropriate to send one with drinking or adult behavior.

My experience with the use of the site was good.

Date of experience: December 11, 2016
GB
1 review
0 helpful votes
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Easy to use
December 13, 2016

I find Jib Jab very very user friendly and entertaining.

Date of experience: December 11, 2016
Spain
1 review
0 helpful votes
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Funny and real good idea
December 13, 2016

It is more difficult to work with the character's faces than before. I liked the way to work with them 4 years ago. Somethings should get better, for example, the mouths. And I would like to find a wider range of Christmas videos. Many of them are from previous years. More innovation would be appreciated.

Date of experience: December 11, 2016
GB
1 review
0 helpful votes
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So much fun
December 13, 2016

Very simple to use and you can get quite creative with choice of images you choose to use and which animated characters you choose to use. So much fun.

Date of experience: December 11, 2016
Spain
1 review
0 helpful votes
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Great app for making videos
December 13, 2016

So easy to handle. The support team is so efficient.

Date of experience: December 11, 2016
Australia
2 reviews
0 helpful votes
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This is a fun way to send cards to people. The Website is very easy to use, as is the app, except that I haven't found where to find my ecards on the app (which is really easy to find on the website).

I'll be using this more often!

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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So much fun!
December 13, 2016

Love sending the cards. Easy to use and so funny to send and receive.

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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4 étoiles
December 13, 2016

Je ne pensais pas que ça coûterai des frais supplémentaire pour télécharger.
Déçu

Date of experience: December 11, 2016
NL
1 review
0 helpful votes
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Nice
December 13, 2016

Nice.
After a few years you have seen all the video s not much new.
Personally I think 18 dollars is a lot of money for a few e cards.

Date of experience: December 11, 2016
Michigan
1 review
0 helpful votes
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Too Crude
December 13, 2016

I don't like the nasty and crude characters. I got this for my grandkids. I can't let them select a scene without them being exposed to bad things. Then to make things worse, their photos are planted on the bad stuff.
Perhaps it would be better to also have a kid friendly version.

Date of experience: December 11, 2016
GB
1 review
0 helpful votes
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Always just a little more
December 13, 2016

Bought the yearly subscription.

Found out after that you need to pay additionally for each upload.

On my phone I use a different email than my laptop (work and home), but the app on my phone does not allow me to choose which email I wish to have after its initial setup. Sent an email to help and response was... not helpful

Also the amount of child friendly christmas/songs are limited.

Have taken automatic renewal off.

Date of experience: December 11, 2016
Indiana
1 review
0 helpful votes
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Tickle bone funny.
December 13, 2016

Fun sight, and easy to work with, I have put together two videos both were cute. Family and friend fun.

Date of experience: December 11, 2016
GB
1 review
0 helpful votes
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Such fun!
December 13, 2016

I have so much fun making up jibjab ecards for my friends at Christmas time. Absolutely recommend it :)

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Jaw issue
December 13, 2016

I had problems with how the jaw fitting came out, the characters had funny black moustache like faults on their faces when speaking, I tried to re - edit without success, I tried to begin again completely without success, so the animated card which I am stuck with is of poor quality.

Date of experience: December 11, 2016
France
1 review
0 helpful votes
Follow G G.
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Download
December 13, 2016

Everything was just fine until one is requested to pay $1.99 to download the video! Seems indeed we are being taken advantage of considering no other site charges for that, and if they give you a link it goes directly to the show, not your page full of self advertising. And it isn't people won't know where the show comes from as you start it with your logo.

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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5 Star JibJab
December 13, 2016

Have used this site for a few yrs now & always enjoyed it. I always get thanks to all that I send your JibJab's to..

Date of experience: December 11, 2016
GB
1 review
0 helpful votes
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Can't get full experience on Android
December 13, 2016

Can't get full. Premium experience on Android. It's very limited what can you do. Shame.

Date of experience: December 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA