Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I make regular videos of me and my grandkids. It's easy and so funny, you can't keep laughing.
It's a rip off, it won't let me post any of the videos I made to Facebook, it says they posted when I click on it, but they never do appear. I tried everything!
The card never arrived and was highly confusing to work with. Please cancel my subscription immediately.
I didn't understand how to put each head on the body I wanted nor to see the video before it was made.
This is a fun outlet for sharing laughter with family and friends. While the process is pretty simple there is no "back button" in the process to make a change and therefore you have to start over to make a change.
Still love it and have recommended jib jab to others.
This site is fun and has brought many laughters. With our large family I wish there were more then five characters. Would love to see some more possible creations.
I paid to join online to find out I have to pay more to download my creations. Rip off.
I went om fb and wanted a 1 time thing. Not a monthly membership. I want it cancelled.
I love the Jib Jab cards. They are great! I wish there were more to choose from. I have used all the dance video's and love it when a new one comes out. The one issue is that some are not appropriate for all age groups. It's hard to find a good kids card. And yesterday I was looking for my cousin a nun. Not much to choose from. All in all love them!
Fast and accurate but would like to see more cards to choose from on birthdays.
Always use a jib jab when I can a paying member so it saves my faces and I can do something quickly
Created the video and clicked next, found out nothing uploaded. Even after i purchased I created the video using an uploaded photo. Finally realized I had to create new heads and then could create video. Took 39 minutes with what should have taken 10.
I have so much fun creating cards, videos and other things to send to family and friends.
We have a great time with this.
Love it!
Funniest card I've ever sent, very realistic combination photograph/ video
I was charged me than what it did and having to line the haws and eyes just so it can work is just not fun. I was thinking it was more like elf yourself
Set up easy... don't know about the terms of the contract however. Seems a little pricey.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

