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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Canada
1 review
0 helpful votes
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Fun fun fun
December 13, 2016

Lots of fun to see peoples reactions when they see themselves. Great laughs.

Date of experience: December 11, 2016
GB
1 review
0 helpful votes
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Never arrived
December 13, 2016

I ordered two cards, which never arrived in my friends' inboxes. Also, the range of cards on offer is very small.

Date of experience: December 11, 2016
New Jersey
2 reviews
0 helpful votes
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Effortless, fun and memorable.
December 13, 2016

I enjoyed the diverse E-card options and how simple it is to create a custom card.

Date of experience: December 11, 2016
France
1 review
0 helpful votes
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Les liens à destination de la Suisse ne fonctionnent pas...

Date of experience: December 11, 2016
Michigan
2 reviews
0 helpful votes
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Head
December 13, 2016

I used to be able to add a head. I just renewed my membership
And can't add a head. Probably because i am getting too old to understand the directions.

Date of experience: December 11, 2016
Maryland
1 review
0 helpful votes
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Awesome Fun
December 13, 2016

Took a bit to figure it out but once I did, I had a blast!

Date of experience: December 11, 2016
Arkansas
1 review
0 helpful votes
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Family sleigh ride
December 13, 2016

So cute & fun to do, my first time. Took me a couple of tries to figure out how to make the faces fit, but after the first face was done, no problem. Enjoy!

Date of experience: December 11, 2016
Maryland
1 review
0 helpful votes
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Funniest ecards
December 13, 2016

This site is fun for everyone. Easy to use and outcome is always a riot!

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Made me laugh!
December 13, 2016

I enjoyed sending emails from Jib Jab and I think I laughed more than the recipients as I placed their faces on the emails I sent.

Date of experience: December 11, 2016
Michigan
1 review
0 helpful votes
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Not intuitive on iPhone
December 13, 2016

Wasted 2 hours putting my headshots into the jib jab form but kept getting bopped out. I'm finished.

Date of experience: December 11, 2016
Mexico
1 review
0 helpful votes
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Overpriced
December 13, 2016

I hated that after you've paid you are charged every time you want to download the videos.

Date of experience: December 11, 2016
GB
1 review
0 helpful votes
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Daft and brilliant
December 13, 2016

JibJab has become a word in our household now - noun and verb. So easy to use and so much fun. Grandma twerking was a step too far but we love it!

Date of experience: December 11, 2016
Arizona
1 review
0 helpful votes
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Fun and Easy
December 13, 2016

The templates are very easy to use even for a novice. Got a ton of laughs

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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Late delivery
December 13, 2016

I didn't know that the card would go to JUNK and my wife retrieved the card two days after her birthday as I waited for response from JIBJAB. There needs to be a way to get immediate help to recover on the day that the card should have been delivered!

Date of experience: December 11, 2016
Texas
1 review
0 helpful votes
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I think the videos are fun, but will cancel my subscription because of the "auto renewal" I discovered on my PayPal that I was not aware of. Maybe it isn't as obvious in the sign up and I could not see where I could keep just one year and not auto renew. Seems shades and dishonest to me.

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Laughing all the way
December 13, 2016

My family and my kids' friends have had such fun with JibJab these past few weeks. Both holidays and other videos are so much fin - we love it.

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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Had Lots of Fun
December 13, 2016

My family had fun taking pictures and placing them into your videos. We wish we would have more time to do this because for some of the pictures it was a little time consuming making the faces just right. The final product was funny!

Date of experience: December 11, 2016
Kentucky
3 reviews
0 helpful votes
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Fun and Personal Way to Send Greetings
December 13, 2016

JibJab is a relatively easy way to send personal greetings to family and friends. There is quite a variety of types of cards to choose from. I always get thanks from those who receive them.

Date of experience: December 11, 2016
Colorado
1 review
0 helpful votes
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Lots of fun
December 13, 2016

I have a lot of fun making silly videos with my family.

Date of experience: December 11, 2016
Michigan
1 review
0 helpful votes
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Never got it
December 13, 2016

-5

Date of experience: December 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA