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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Grandchildren were not impressed with their cards so I decided to take advantage of the 30 day opt out plan, but nothing happened and I still get JibJab information as if I still have a membership. It's not worth it to me if the grandkids don't care.
Apart from some trouble with payment,
The software for creating cards is very easy to use
Hello,
I joined Jibjab and the couple of cards I could make are great, but usually the website won't allow me to. I download the pictures, place them in the faces, then when I click on personalize to add a message it kicks me out back to the original menu. Is this common or am I doing something wrong?
I love creating JibJab flicks. It's like therapy... only cheaper.;)
What's missing? It would be perfect if ALL the scenarios were customizable... that is, it would allow the user to select the number of subjects in the video. I realize the max number has to be limited, but I have come across ones I love that aren't flexible in the number of characters. Then I find one that IS customizable, but I hate the song. Iknow. It's not the end of the world!
I miss the wsy we use to be able to crop around the head photo to get a more realistic head shape of people. I would also like to see videos with more than five people so I could get my whole work crew or all the grandkids in one video.
When my husband and I first tried jibjab we were very amused. Can't wait to use it for other holidays and events.
I sent a Christmas card to my daughter and we were both really happy with the outcome. Thanks so much! I'll be sending lots more.
I love making them for family and friends they get a big kick out of them my granddaugthjer loves them laugh at them
The operational staff of this site are very professional, and immediately respond as well as work to resolve any issues or concerns you may have with their products.
Would be nice to have less vulgar ones and more upbeat cute ones
Went online and pasted headshots of my pals for a thanksgiving theme and they must have replayed it 20 times laughing and pointing!
I'm sure it is my fault, but I got charged 18 dollars, I'm guessing that's for the entire year? Kind of a dirty way to operate. Also, I never received my download. There are too many hidden costs. This will be the only time I use jibjab. I will be canceling my membership
Great staff who handled my problem immediately. Very proud of Jibjab customer service.
At least 2 cards never arrived at their destination!
Years ago it used to be more of a fun video and free. Now at $18 yr it's just really not worth it.
I don't know who has more fun - me making them or people receiving them!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

