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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Massachusetts
1 review
0 helpful votes
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I Want to End Membership!
December 13, 2016

Grandchildren were not impressed with their cards so I decided to take advantage of the 30 day opt out plan, but nothing happened and I still get JibJab information as if I still have a membership. It's not worth it to me if the grandkids don't care.

Date of experience: December 11, 2016
Canada
2 reviews
0 helpful votes
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Not happy
December 13, 2016

You charged much more on my credit card then advertised..

Date of experience: December 11, 2016
GB
1 review
0 helpful votes
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Wonderful jib jab!
December 13, 2016

Apart from some trouble with payment,
The software for creating cards is very easy to use

Date of experience: December 11, 2016
Florida
1 review
0 helpful votes
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Somewhat disappointed
December 13, 2016

Hello,

I joined Jibjab and the couple of cards I could make are great, but usually the website won't allow me to. I download the pictures, place them in the faces, then when I click on personalize to add a message it kicks me out back to the original menu. Is this common or am I doing something wrong?

Date of experience: December 11, 2016
Maryland
1 review
0 helpful votes
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ALMOST PERFECT
December 13, 2016

I love creating JibJab flicks. It's like therapy... only cheaper.;)
What's missing? It would be perfect if ALL the scenarios were customizable... that is, it would allow the user to select the number of subjects in the video. I realize the max number has to be limited, but I have come across ones I love that aren't flexible in the number of characters. Then I find one that IS customizable, but I hate the song. Iknow. It's not the end of the world!

Date of experience: December 11, 2016
Missouri
1 review
0 helpful votes
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More options
December 13, 2016

I miss the wsy we use to be able to crop around the head photo to get a more realistic head shape of people. I would also like to see videos with more than five people so I could get my whole work crew or all the grandkids in one video.

Date of experience: December 11, 2016
New Mexico
1 review
0 helpful votes
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Jibjab causes laughter.
December 13, 2016

When my husband and I first tried jibjab we were very amused. Can't wait to use it for other holidays and events.

Date of experience: December 11, 2016
Idaho
1 review
0 helpful votes
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ROFLMAO
December 13, 2016

Have always loved JibJab. I was very pleased to discover that they offer a subscription to use them as a greeting card service.

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Jolly awesome.
December 13, 2016

I sent a Christmas card to my daughter and we were both really happy with the outcome. Thanks so much! I'll be sending lots more.

Date of experience: December 11, 2016
New Jersey
1 review
0 helpful votes
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I love making them
December 13, 2016

I love making them for family and friends they get a big kick out of them my granddaugthjer loves them laugh at them

Date of experience: December 11, 2016
Texas
1 review
0 helpful votes
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Great Site
December 13, 2016

The operational staff of this site are very professional, and immediately respond as well as work to resolve any issues or concerns you may have with their products.

Date of experience: December 11, 2016
Michigan
1 review
0 helpful votes
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Some very fun pictures and videos.
December 13, 2016

Would be nice to have less vulgar ones and more upbeat cute ones

Date of experience: December 11, 2016
Arizona
1 review
0 helpful votes
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So much fun!
December 13, 2016

JibJab cards are as much fun to make as they are to receive!

Date of experience: December 11, 2016
Michigan
1 review
0 helpful votes
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Lots of fun
December 13, 2016

Went online and pasted headshots of my pals for a thanksgiving theme and they must have replayed it 20 times laughing and pointing!

Date of experience: December 11, 2016
Missouri
4 reviews
0 helpful votes
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JibJab
December 13, 2016

The majority of people I send to have it end up in their junk mail.
Makes it a pain.

Date of experience: December 11, 2016
Illinois
1 review
0 helpful votes
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Never able to download
December 13, 2016

I'm sure it is my fault, but I got charged 18 dollars, I'm guessing that's for the entire year? Kind of a dirty way to operate. Also, I never received my download. There are too many hidden costs. This will be the only time I use jibjab. I will be canceling my membership

Date of experience: December 11, 2016
Oregon
1 review
0 helpful votes
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Good job well done.
December 13, 2016

Great staff who handled my problem immediately. Very proud of Jibjab customer service.

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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Disappointing
December 13, 2016

At least 2 cards never arrived at their destination!

Date of experience: December 11, 2016
Iowa
1 review
0 helpful votes
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Jib Jab
December 13, 2016

Years ago it used to be more of a fun video and free. Now at $18 yr it's just really not worth it.

Date of experience: December 11, 2016
Florida
1 review
0 helpful votes
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Easy fun making gift.
December 13, 2016

I don't know who has more fun - me making them or people receiving them!

Date of experience: December 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA