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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I've been sharing JibJabs with friends and rellies for years on Facebook and they love receiving them on their birthdays and other special occasions. Thank you JibJab for putting a lot of fun in our lives.
Jib Jab is super easy to use and delivers fun and exciting ways to entertain friends and family!
Great job on this product, a very unique way to send a message and to add a personal touch which ends up being hilarious and well received. Keep it up.
It's fun making the jib jab cards and hearing what the receipient thinks of it.
However not everyone on my mailing list received them.
Although I really enjoy making personalized ecards of my family and friends, I am often disappointed in the limited choices. There are ecards on your site that have been there for years and are very dated such as disco and rap. I would love to see more new choices of fun.
Very fun and well done but resolution is too low. Especially the download. Not just the uploaded faces but the entire production is grainy.
It was so much fun creating videos of my friends and family! Everyone loves to watch themselves on these videos!
I loved making and sending them... that gets 5 stars. The charge was a surprise for me. I thought it was $1.99 a month. But when the charge went through the bank it was $18.00. So I am confused of the charge and I didn't see where it was a per ecard charge.
You will have a great time and have your family and friends laughing with the awesome funny shorts.
I like to do these because they are fun to watch and fun to create. My family loves to get these for Halloween. I want to use them for more. I'll be watching for anything new for Christmas.
Had trouble getting site to respond. First - login. Then getting faces linked to chosen "card". Not sure directions were clear enough. May use site again. Not sure.
JibJab is now my place to go for birthday cards, special holidays and just because. I'm a geezer and have always sent cards through the mail but when something like this comes along that is so fun for everyone, you just got to go with it.
The Jib Jab e-cards are great! I get to choose who i want and what scenes i want... I love it!
Everyone loved the cards I sent and it was fun finding just the right one to send to different people.
Takes a bit of time but the end product is worth it!
So far this has been very good; far different from the general ecard sites you go to.
I and my online friends have enjoyed the fun time of JIBJAB's animated messages. I always get a positive response!
Thank you for helping me out with the issue of raising my payment on my account. You've helped me greatly!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

