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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Nevada
1 review
0 helpful votes
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Love jib jab
December 13, 2016

I really love jib jab, just wish there were more choices,,, there has only been a 2 new Christmas choices added...

Date of experience: December 11, 2016
Missouri
2 reviews
0 helpful votes
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Pretty Cool
December 13, 2016

I like using it but would like more choices. Also when I post to Facebook I would like the option of posting to the wall of my contacts.

Date of experience: December 11, 2016
Oregon
1 review
0 helpful votes
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Super easy to do.
December 13, 2016

This site is easy to use, lots of options and occasions to choose from.

Date of experience: December 11, 2016
North Carolina
1 review
0 helpful votes
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Great Fun with JibJab!
December 13, 2016

SO funny, especially for first time receivers!

Two things tho... wish there was a MUCH bigger selection of Music (for ALL the occasions), and MANY more songs that gave a chance to use 6, 7, 8, 9, even 10 faces. Lots of friends & family I want to include!

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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Jib Jab Fun
December 13, 2016

A bit frustrating. Created Jib Jab and then lost it twice trying to send it

Date of experience: December 11, 2016
France
1 review
0 helpful votes
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Anniversary JibJabbing
December 13, 2016

I sent two of your proposed jibjabs to my daugther who enjoyed it and send me a very positive feedback

Date of experience: December 11, 2016
Texas
1 review
0 helpful votes
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LOL from Jibjab
December 13, 2016

I love the site, I have only sent one because I have problems with tech stuff, but that one was great. Thanks

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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Just started with you
December 13, 2016

I just hope I can find the videos I would like... thank you

Date of experience: December 11, 2016
Virginia
1 review
0 helpful votes
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Smiles
December 13, 2016

It is hard to line up mouths. Otherwise, cute videos.

Date of experience: December 11, 2016
Florida
2 reviews
0 helpful votes
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Best site for sending funny cards
December 13, 2016

I'm having a lot of fun sending my friends funny Christmas cards with our face on them. Very easy to use.

Date of experience: December 11, 2016
Massachusetts
1 review
0 helpful votes
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Lots of laughing going on.
December 13, 2016

Great fun for all of my friends and family. Lots of laughs.

Date of experience: December 11, 2016
North Carolina
1 review
0 helpful votes
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New birthday videos
December 13, 2016

I love JibJab, but it says a new birthday starring you video per month and that doesn't happen my thought is more than one per month... new stuff...

Date of experience: December 11, 2016
New Jersey
1 review
0 helpful votes
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Way to go!
December 13, 2016

Get lots of positive feedback from people we send jibjab cards to!

Date of experience: December 11, 2016
Ohio
1 review
0 helpful votes
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The system sent the card but would not let me send a personalized message along with it. It kept telling me that my message had to be under a certain number of characters- no matter what I wrote, it would not take it. I was very disappointed.

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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Great fun!
December 13, 2016

Love the video cards! Fun for the maker and the receiver!

Date of experience: December 11, 2016
California
1 review
0 helpful votes
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Great fun
December 13, 2016

I've never had do much fun turning my pictures into cards. My grandkids love making cards and videos too.

Date of experience: December 11, 2016
Michigan
1 review
0 helpful votes
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Fantastic
December 13, 2016

I don't know why everybody doesn't belong. Fun and exciting to make.

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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Trop cher
December 13, 2016

Trop cher
Et lendemain ça fonctionne pas

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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Awesome, so much fun
December 13, 2016

I love this. I have included family and pets in my christmas videos. E cards are sweet too. The price for membership is reasonable

Date of experience: December 11, 2016
Uruguay
1 review
0 helpful votes
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There is no trial period. An even though they present you a monthly fee, they charge you a hole year

Date of experience: December 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA