Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I really love jib jab, just wish there were more choices,,, there has only been a 2 new Christmas choices added...
I like using it but would like more choices. Also when I post to Facebook I would like the option of posting to the wall of my contacts.
This site is easy to use, lots of options and occasions to choose from.
SO funny, especially for first time receivers!
Two things tho... wish there was a MUCH bigger selection of Music (for ALL the occasions), and MANY more songs that gave a chance to use 6, 7, 8, 9, even 10 faces. Lots of friends & family I want to include!
A bit frustrating. Created Jib Jab and then lost it twice trying to send it
I sent two of your proposed jibjabs to my daugther who enjoyed it and send me a very positive feedback
I love the site, I have only sent one because I have problems with tech stuff, but that one was great. Thanks
I'm having a lot of fun sending my friends funny Christmas cards with our face on them. Very easy to use.
Great fun for all of my friends and family. Lots of laughs.
I love JibJab, but it says a new birthday starring you video per month and that doesn't happen my thought is more than one per month... new stuff...
The system sent the card but would not let me send a personalized message along with it. It kept telling me that my message had to be under a certain number of characters- no matter what I wrote, it would not take it. I was very disappointed.
Love the video cards! Fun for the maker and the receiver!
I love this. I have included family and pets in my christmas videos. E cards are sweet too. The price for membership is reasonable
There is no trial period. An even though they present you a monthly fee, they charge you a hole year
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

