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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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California
2 reviews
0 helpful votes
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As I stated I was not happy that in order to view my video it would redirect me to the JibJab website. I think that the delay would make people hesitant 2 continue viewing it. Not that it is a long wait but I feel it is just enough to change someone's mind.

Date of experience: December 11, 2016
Washington
1 review
0 helpful votes
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Price.
December 13, 2016

It should be more clare and specific about pricing.

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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Fantasic
December 13, 2016

It was so much fun. My grand kids were here and we all laughed so hard. My grandson loved it so much he made three on my Facebook page

Date of experience: December 11, 2016
Georgia
1 review
0 helpful votes
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Not worth the money
December 13, 2016

I do not believe it's worth the money for what I needed

Date of experience: December 11, 2016
Iowa
2 reviews
0 helpful votes
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Fun
December 13, 2016

This is certainly a fun thing to do... the only suggestion I would have is after you have put your "heads" on, give an option to edit, like maybe change the smile lines or make it smaller or larger... instead of having to start all over to perfect.

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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Holiday fun
December 13, 2016

My son and I did it together (he is 4) We went through several different reviews until we found the one he likes.

Date of experience: December 11, 2016
Portugal
1 review
0 helpful votes
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Such a create site!
December 13, 2016

I joined some years ago but the site has a lot more to offer now with the video dances which have been very successful and fun to make and the recipients love them. Not sure I like some of the 'smutty' ones though - but the ones with the original sound track and not the 'strange' voices are GREAT!

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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No fair
December 13, 2016

It doesn't seem fair to me pay for downloading the videos.

Date of experience: December 11, 2016
Virginia
1 review
0 helpful votes
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All good
December 13, 2016

I wish there was a way to keep a folder of characters. They change depending on holiday, time of year and some were made exclusively by me.

Date of experience: December 11, 2016
Kentucky
1 review
0 helpful votes
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Jib jab
December 13, 2016

This app is pretty cool! Putting my grandchildren and Friends in the Christmas pictures are lots of fun. People love it!

Date of experience: December 11, 2016
Minnesota
1 review
0 helpful votes
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Very fun & entertaining!
December 13, 2016

I love doing Job Jabs! Lots of laughs with family & friends!

Date of experience: December 11, 2016
Mississippi
1 review
0 helpful votes
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Money Grabber
December 13, 2016

I've subscribed in years past and found that for the annual fee I paid, I was able to create and download videos and send emails whenever I wanted. So, I subscribed again this year and discovered the annual subscription fee had gone up. I was okay with that UNTIL I created a video (Elves) and discovered that I would have to pay another $1,99 for the video. I don't recall seeing it written anywhere - it may well have been - that I would have to pay more for the video. I feel tricked out of more money.

Date of experience: December 11, 2016
Wisconsin
1 review
0 helpful votes
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Takes to long to load
December 13, 2016

It takes forever to load up and by the time it does I'm over it
No numbers to contact customer service conveniently so I guess I just keep it and try to find time to use it

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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Happy people
December 13, 2016

Simple & very fun to play with-it, makes people happy.

Thanks'

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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Addicus
December 13, 2016

My grandson's partner has a subscription to jibjab, and it absolutely fascinated me, so that encouraged me to subscribe,

Date of experience: December 11, 2016
Georgia
2 reviews
0 helpful votes
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So Fun!
December 13, 2016

This is a really fun way to share messages with friends! More choices of popular songs and numbers of people would be great!

Date of experience: December 11, 2016
Colorado
2 reviews
0 helpful votes
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New and Happy
December 13, 2016

I just recently subscribed and though I still send snail mail cards to friends and family I like following up with a Jib-Jab card especially when I've gotten their snail mail card sent out a little too late to arrive on time.

Date of experience: December 11, 2016
Florida
1 review
0 helpful votes
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JibJab
December 13, 2016

I have had experiences with the JibJab site for over 5 years and have been satisfied. There are enough choices so that I can find something that is appropriate for family, friends, or others. The site is easy to use and I have fun sending songs and dances to folks.

Date of experience: December 11, 2016
California
1 review
0 helpful votes
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My xmas card was Jibjab!
December 13, 2016

Everyone loved my JibJab xmas card. So easy to make and different than a boring xmas card you receive every year in the mail!

Date of experience: December 11, 2016
Mexico
1 review
0 helpful votes
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Great selection
December 13, 2016

The selection of cards is fantastic! I really enjoy sending these to my friends and family and they enjoy getting them.

Date of experience: December 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA