Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to use and so fun. For years I've made Halloween and Christmas jibjabs for the whole class. As you add more it's harder to choose. I love the new Snowman video
Sent a hilarious card to a friend for her birthday!
I was in hysterics watching the first card I made.
Staff is always great. Flights on time and mostly comfortable other than the concrete seat I had on the way back in isle #13. Main complaint is about the extra charges for bags and transportation to and from hotel... So NOT necessary - cost us an extra $170 :(
Trying to pick pictures then going to next step was very slow. Also kind of jerky watching the preview.
Really like the site... especially the option to import pictures from social media and use them in the videos. I'm still laughing...;-}.
I am not a sophisticated user, so putting the photo heads in the cards proved very difficult. It would be great to have more cards with just one face. Cards with several faces were too time consuming to attempt/
When I started it was just for me to smile, then I educated others. I wish there was more... but I understand.
I like JibJab and have been a member for years... I do miss the ability to do the detailed heads... You were able to really adjust them and make them fit the person... I also wish we would have been told the Star Wars JibJabs were going to be ended as I would have burned a DVD of them... Those were my favorites of all time... But I do like the service which is why I renewed... I make a lot of them for the kids and other family... Lots of fun...
Love, love, love this site to use with my students for so many occasions.
Signed up so I can have fun all through the year. Really user friendly.
I love this! It makes me laugh every time I use it!
The program is designed to provide easy computer friendly service. Fun and easy!
I want to cancel as friends and family (and myself) liked it at the start, it was funny but now no one even opens them, they are bored w them. So funny for a few weeks , no longer.
I have so much fun making hilarious e-cards and music videos! Great fun!
Very simple to use and really intuitive. Someone shared a Jibjab with us and we immediately decided to make it our Christmas card this year.
Knew about JibJab long ago but finally bite the bullet and became a member. Lots of different scenes to choose from for every occasion. Once you get your "member" faces uploaded, it's just a matter to pick what eCard to choose from.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

