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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Canada
1 review
0 helpful votes
Follow Sylvia B.
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Easy to use and so fun. For years I've made Halloween and Christmas jibjabs for the whole class. As you add more it's harder to choose. I love the new Snowman video

Date of experience: December 11, 2016
California
2 reviews
0 helpful votes
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Very funny
December 13, 2016

Sent a hilarious card to a friend for her birthday!

Date of experience: December 11, 2016
Colorado
1 review
0 helpful votes
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Fun!
December 13, 2016

I was in hysterics watching the first card I made.

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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Extra charges
December 13, 2016

Staff is always great. Flights on time and mostly comfortable other than the concrete seat I had on the way back in isle #13. Main complaint is about the extra charges for bags and transportation to and from hotel... So NOT necessary - cost us an extra $170 :(

Date of experience: December 11, 2016
Massachusetts
1 review
0 helpful votes
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Slow connection
December 13, 2016

Trying to pick pictures then going to next step was very slow. Also kind of jerky watching the preview.

Date of experience: December 11, 2016
Michigan
1 review
0 helpful votes
Follow Tom B.
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Really like the site... especially the option to import pictures from social media and use them in the videos. I'm still laughing...;-}.

Date of experience: December 11, 2016
California
1 review
0 helpful votes
Follow Sharon B.
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I am not a sophisticated user, so putting the photo heads in the cards proved very difficult. It would be great to have more cards with just one face. Cards with several faces were too time consuming to attempt/

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
Follow Macrae M.
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Makes me and others laugh
December 13, 2016

When I started it was just for me to smile, then I educated others. I wish there was more... but I understand.

Date of experience: December 11, 2016
Indiana
1 review
0 helpful votes
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Overall good
December 13, 2016

I like JibJab and have been a member for years... I do miss the ability to do the detailed heads... You were able to really adjust them and make them fit the person... I also wish we would have been told the Star Wars JibJabs were going to be ended as I would have burned a DVD of them... Those were my favorites of all time... But I do like the service which is why I renewed... I make a lot of them for the kids and other family... Lots of fun...

Date of experience: December 11, 2016
Nevada
2 reviews
0 helpful votes
Follow Anita M.
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Always fun!
December 13, 2016

Love sending these cards and bringing smiles to friends.

Date of experience: December 11, 2016
Mexico
1 review
0 helpful votes
Follow Irizz C.
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Difficult to use
December 13, 2016

It takes too long to edit a picture if you get to it

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
Follow Kendra K.
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Love, love, love this site to use with my students for so many occasions.

Date of experience: December 11, 2016
Texas
2 reviews
0 helpful votes
Follow Karen S.
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So much fun!
December 13, 2016

Signed up so I can have fun all through the year. Really user friendly.

Date of experience: December 11, 2016
Qatar
1 review
0 helpful votes
Follow Vanessa T.
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So much fun!
December 13, 2016

I love this! It makes me laugh every time I use it!

Date of experience: December 11, 2016
Colorado
1 review
0 helpful votes
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Easy to work and send!
December 13, 2016

The program is designed to provide easy computer friendly service. Fun and easy!

Date of experience: December 11, 2016
Tammy H.
Louisiana
1 review
0 helpful votes
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Friends get bored seeing it
December 13, 2016

I want to cancel as friends and family (and myself) liked it at the start, it was funny but now no one even opens them, they are bored w them. So funny for a few weeks , no longer.

Date of experience: December 11, 2016
TT
1 review
0 helpful votes
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Really entertaining and cool stuff!
December 13, 2016

I have so much fun making hilarious e-cards and music videos! Great fun!

Date of experience: December 11, 2016
Oregon
1 review
0 helpful votes
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I like it!
December 13, 2016

Other than not having enough pictures of everyone, it's great!

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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Really easy
December 13, 2016

Very simple to use and really intuitive. Someone shared a Jibjab with us and we immediately decided to make it our Christmas card this year.

Date of experience: December 11, 2016
Illinois
1 review
0 helpful votes
Follow Mark L.
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Easy to do and fun to watch
December 13, 2016

Knew about JibJab long ago but finally bite the bullet and became a member. Lots of different scenes to choose from for every occasion. Once you get your "member" faces uploaded, it's just a matter to pick what eCard to choose from.

Date of experience: December 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA