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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Switzerland
1 review
0 helpful votes
Follow Doris M.
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No age for laughing
March 23, 2018

Your video cards were very appreciated by all the family, children, grand-children, great grand-children or friends and even familiar cats and dogs!
Now I am 85 and my eyes dont like to work too much. Thank you for the good moments and good luck to you.

Date of experience: March 21, 2018
Missouri
1 review
0 helpful votes
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Fun with JibJab!
March 22, 2018

My friends, family and I really enjoyed seeing ourselves dancing and singing in the JibJab bodies, i. E. putting our faces on the funny bodies provided by JibJab. It was fun to see the reactions of those I sent the on-line cards to.

Date of experience: March 19, 2018
GB
1 review
0 helpful votes
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Great fun - great service!
March 19, 2018

I had lots of fun with family and friends creating crazy videos with all our faces. You can download and share the videos. If you sign up there is an automatic subscription, but dont worry if you only want it for the initial period. The customer service was great when mine automatically renewed and I decided I needed to save my pennies. I contacted them asking to cancel and refund my payment which they did immediately. I had paid via paypal and it was easy to follow up and contact them, so dont be put off. Thank you jibjab for the great service! I would happily sign up again in future.

Date of experience: March 17, 2018
Colorado
1 review
0 helpful votes
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So much fun, so easy
March 19, 2018

Not only is Jibjab the easiest way for me to get a friend laughing in 60 seconds, or amaze my 6 year old buddy with a video full of his faces, it's just been so easy to open an account, send things and get support help when you need it. I'm into 'easy' these days and this is great amusement from the comfort of my couch!

Date of experience: March 16, 2018
GB
1 review
0 helpful votes
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Excellent
March 18, 2018

First class site, very good communication and speedy replies. Easy to use and good fun. Highly recommend. Five star

Date of experience: March 16, 2018
Arizona
1 review
0 helpful votes
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Despite some complications with no person to person telephone access for a problem with my account, the email help line replied and resolved the problem within 24 hours... sooner than the 48 hour limit listed.

Date of experience: March 15, 2018
Ohio
1 review
0 helpful votes
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Enjoyable service
March 18, 2018

Used JIBJAB several times with positive experiences. When I decided to end the automatic pay plan they responded with courtesy and a happy demeanor while helping me. They were very prompt in their actions. I wish all businesses were like this.

Date of experience: March 15, 2018
Mexico
1 review
0 helpful votes
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User Support
March 17, 2018

Request to cancel my subscription to jib jab yesterday and the attention has been very good. I am very pleased

Date of experience: March 15, 2018
California
1 review
0 helpful votes
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I had misunderstood that it was a recurring
Payment to subscribe and
Brought it to customer service and it was handled with complete satisfaction and very promptly.
I would try again in the future.

Date of experience: March 14, 2018
Missouri
1 review
0 helpful votes
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Amazingly responsive
March 16, 2018

My refund was handled in an incredibly timely manner. Having experienced just the opposite with other businesses, I am very grateful.

Date of experience: March 14, 2018
Colorado
1 review
0 helpful votes
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So fun and customer service rocks!
March 16, 2018

I sent JibJab videos for a year to friends and family for holidays and events. They loved them! When I forgot I had signed up for auto renewal, customer service took care of it in under 24 hours! You cant beat that!

Date of experience: March 14, 2018
Canada
1 review
0 helpful votes
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I used JibJab just a few times for less than a year. I wished to cancel the subsciption months later but could no longer log on. Had I already canceled? I sent a message to customer support in the morning and when I got home from work in the evening, the issue was all resolved. They canceled my subscription and refunded me the second year that I spilled over into. I have had issues with other online companies before with support. I just had to write this to make it known that JibJab take pride in their customer support and it is appreciated. I won't be afraid to use their services someday in the future.

Date of experience: March 12, 2018
Wisconsin
1 review
0 helpful votes
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Absolutely LOVE JIBJAB
March 14, 2018

Had so much fun creating and sending Jibjab cards in the past. The selection is endless and there is something for every type of personality.

I strongly recommend checking Jibjab out!

Date of experience: March 12, 2018
Georgia
1 review
0 helpful votes
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Son maravillosos
March 14, 2018

Son una compañía diligente y enfocados en servicio al cliente. Siempre buscan la manera de ayudarte y orientarse.

Date of experience: March 12, 2018
Michigan
1 review
0 helpful votes
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JibJab
March 13, 2018

I like to use JibJab! It make me relax and out from depression. I recommend for people use this site! I have fun! Thank you JibJab to make my mood better!

Date of experience: March 10, 2018
Spain
1 review
1 helpful vote
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Instant refund
March 11, 2018

I chose not to renew my account, which I had actually forgotten I had, when i saw the deduction from my bank. After filling in the request form for refund I received confirmation of the refund within a few hours. Very impressed

Date of experience: March 9, 2018
Alabama
1 review
1 helpful vote
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Customer service
March 11, 2018

I wanted to cancel my account, but ouldn't find it due to it being under my son's e-mail address. They were able to track it down for me, reverse the charges and cancel the subscription. All done in less than 24 hours!

Date of experience: March 9, 2018
Kentucky
1 review
1 helpful vote
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Great Support
March 11, 2018

Lovely help online with fast response! Got a full refund and had a very pleasant experience with jib jab support.

Date of experience: March 8, 2018
New Jersey
2 reviews
1 helpful vote
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Great site to deal with! I really enjoy the video cards, and they are fun and easy to make. The customer service is very helpful too.

Date of experience: March 8, 2018
California
1 review
0 helpful votes
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This is a great way to keep your children busy and get a good laugh at the same time. My only complaint was the app would freeze at different times of the day and I couldnt send the videos.

Date of experience: March 7, 2018

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA