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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Your video cards were very appreciated by all the family, children, grand-children, great grand-children or friends and even familiar cats and dogs!
Now I am 85 and my eyes dont like to work too much. Thank you for the good moments and good luck to you.
My friends, family and I really enjoyed seeing ourselves dancing and singing in the JibJab bodies, i. E. putting our faces on the funny bodies provided by JibJab. It was fun to see the reactions of those I sent the on-line cards to.
I had lots of fun with family and friends creating crazy videos with all our faces. You can download and share the videos. If you sign up there is an automatic subscription, but dont worry if you only want it for the initial period. The customer service was great when mine automatically renewed and I decided I needed to save my pennies. I contacted them asking to cancel and refund my payment which they did immediately. I had paid via paypal and it was easy to follow up and contact them, so dont be put off. Thank you jibjab for the great service! I would happily sign up again in future.
Not only is Jibjab the easiest way for me to get a friend laughing in 60 seconds, or amaze my 6 year old buddy with a video full of his faces, it's just been so easy to open an account, send things and get support help when you need it. I'm into 'easy' these days and this is great amusement from the comfort of my couch!
Despite some complications with no person to person telephone access for a problem with my account, the email help line replied and resolved the problem within 24 hours... sooner than the 48 hour limit listed.
Used JIBJAB several times with positive experiences. When I decided to end the automatic pay plan they responded with courtesy and a happy demeanor while helping me. They were very prompt in their actions. I wish all businesses were like this.
Request to cancel my subscription to jib jab yesterday and the attention has been very good. I am very pleased
I had misunderstood that it was a recurring
Payment to subscribe and
Brought it to customer service and it was handled with complete satisfaction and very promptly.
I would try again in the future.
My refund was handled in an incredibly timely manner. Having experienced just the opposite with other businesses, I am very grateful.
I sent JibJab videos for a year to friends and family for holidays and events. They loved them! When I forgot I had signed up for auto renewal, customer service took care of it in under 24 hours! You cant beat that!
I used JibJab just a few times for less than a year. I wished to cancel the subsciption months later but could no longer log on. Had I already canceled? I sent a message to customer support in the morning and when I got home from work in the evening, the issue was all resolved. They canceled my subscription and refunded me the second year that I spilled over into. I have had issues with other online companies before with support. I just had to write this to make it known that JibJab take pride in their customer support and it is appreciated. I won't be afraid to use their services someday in the future.
Had so much fun creating and sending Jibjab cards in the past. The selection is endless and there is something for every type of personality.
I strongly recommend checking Jibjab out!
Son una compañía diligente y enfocados en servicio al cliente. Siempre buscan la manera de ayudarte y orientarse.
I like to use JibJab! It make me relax and out from depression. I recommend for people use this site! I have fun! Thank you JibJab to make my mood better!
I chose not to renew my account, which I had actually forgotten I had, when i saw the deduction from my bank. After filling in the request form for refund I received confirmation of the refund within a few hours. Very impressed
I wanted to cancel my account, but ouldn't find it due to it being under my son's e-mail address. They were able to track it down for me, reverse the charges and cancel the subscription. All done in less than 24 hours!
Lovely help online with fast response! Got a full refund and had a very pleasant experience with jib jab support.
This is a great way to keep your children busy and get a good laugh at the same time. My only complaint was the app would freeze at different times of the day and I couldnt send the videos.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

