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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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North Carolina
1 review
0 helpful votes
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Seriously!
December 13, 2016

It would be nice to have a card selection that isn't silly or goofy but conveys a sincere gratitude or special feeling.

Date of experience: December 11, 2016
Virginia
1 review
0 helpful votes
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Awesome!
December 13, 2016

Easy inexpensive way to create the cutest personalized cards that you can post, email, or save to disc. I love JibJab!

Date of experience: December 11, 2016
Ohio
1 review
0 helpful votes
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Pretty good...
December 13, 2016

I found the video very easy to put together, and the result was good. What I found disappointing about the site was that the "hundreds" of available vids are really just the same ones, repeated over and over for different numbers of participants. Having a hard time picking others that I like.

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Extremely Positive
December 13, 2016

Lots of fun and enjoyment. Grandchildren besotted with it and can sit for hours making their arrangements. Thank you for the best babysitter ever.

Date of experience: December 11, 2016
South Carolina
1 review
0 helpful votes
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Fun fun fun
December 13, 2016

Very easy to put together, laughed every minute that I was working on it. Every person that I shared it with also laughed and made positive comments

Date of experience: December 11, 2016
Texas
1 review
0 helpful votes
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Working Elves
December 13, 2016

Very easy to use and quick way to reach out and wish a happy holiday season to friends.

Date of experience: December 11, 2016
GB
1 review
0 helpful votes
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Over charging
December 13, 2016

I took a couple of jib jabs to have a laugh with my family and was charged a yearly subscribtion which i dint ask for or wished to have i feel cheated by jib jab

Date of experience: December 11, 2016
Arizona
1 review
0 helpful votes
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Everyone receiving a special card with their face on it is thrilled.

Date of experience: December 11, 2016
New Zealand
1 review
0 helpful votes
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EXPERIENCE
December 13, 2016

Excellent... easy to use site. Great way for us to send cards to friends & family the other side of the world.

Date of experience: December 11, 2016
California
1 review
0 helpful votes
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Whenever I try to activate JibJab, I receive a webpage saying I need to download Adobe Reader. When I go through the process of downloading,
Up pops the pay subscription choices. Must I purchase an Adobe Reader subscription to use JibJab? If so, very disappointing!

Date of experience: December 11, 2016
New Jersey
1 review
0 helpful votes
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More than i expected
December 13, 2016

Easy to use-different levels of seriousness-creative

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Fun
December 13, 2016

Everyone had such a laugh over what I created, and it was easy as well

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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Super smiles
December 13, 2016

This is so enjoyable... my grandchildrens giggles are worth everything and pleasure it brings to all who see themselves starring in their own little movie

Date of experience: December 11, 2016
Pennsylvania
1 review
0 helpful votes
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So much fun!
December 13, 2016

I've been having so much fun making videos for all of my friends! Jib Jab is great!

Date of experience: December 11, 2016
Pennsylvania
1 review
0 helpful votes
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Not sure
December 13, 2016

I don't know how to explain. I didn't like that I couldn't go back forth to look at things. When I would go back everything I had done was gone. Just very frustrating..

Date of experience: December 11, 2016
Florida
1 review
0 helpful votes
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Grandkids love it
December 13, 2016

It is fun to put my family pics in it and watch it

Date of experience: December 11, 2016
California
1 review
0 helpful votes
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Family fun
December 13, 2016

The kids and everyone no matter the age love it an have fun with it

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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So Much Fun
December 13, 2016

I have enjoyed all of it. It lets me be creative and ends up making my friends and family laugh and have a good time

Date of experience: December 11, 2016
Texas
1 review
0 helpful votes
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Has issues with face positioning
December 13, 2016

I don't know if it is just my phone or the app, but it won't let me move the face in my photos up, down, left, or right. I can only increase or decrease the size. So if the face position and size isn't already in the right spot it has been impossible to use...

Date of experience: December 11, 2016
California
1 review
0 helpful votes
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Members must pay for downloads
December 13, 2016

Members should not be required to pay for downloading their own cards/videos... the membership fee should cover it.

Date of experience: December 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA