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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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It would be nice to have a card selection that isn't silly or goofy but conveys a sincere gratitude or special feeling.
Easy inexpensive way to create the cutest personalized cards that you can post, email, or save to disc. I love JibJab!
I found the video very easy to put together, and the result was good. What I found disappointing about the site was that the "hundreds" of available vids are really just the same ones, repeated over and over for different numbers of participants. Having a hard time picking others that I like.
Lots of fun and enjoyment. Grandchildren besotted with it and can sit for hours making their arrangements. Thank you for the best babysitter ever.
Very easy to put together, laughed every minute that I was working on it. Every person that I shared it with also laughed and made positive comments
Very easy to use and quick way to reach out and wish a happy holiday season to friends.
I took a couple of jib jabs to have a laugh with my family and was charged a yearly subscribtion which i dint ask for or wished to have i feel cheated by jib jab
Everyone receiving a special card with their face on it is thrilled.
Excellent... easy to use site. Great way for us to send cards to friends & family the other side of the world.
Whenever I try to activate JibJab, I receive a webpage saying I need to download Adobe Reader. When I go through the process of downloading,
Up pops the pay subscription choices. Must I purchase an Adobe Reader subscription to use JibJab? If so, very disappointing!
This is so enjoyable... my grandchildrens giggles are worth everything and pleasure it brings to all who see themselves starring in their own little movie
I've been having so much fun making videos for all of my friends! Jib Jab is great!
I don't know how to explain. I didn't like that I couldn't go back forth to look at things. When I would go back everything I had done was gone. Just very frustrating..
The kids and everyone no matter the age love it an have fun with it
I have enjoyed all of it. It lets me be creative and ends up making my friends and family laugh and have a good time
I don't know if it is just my phone or the app, but it won't let me move the face in my photos up, down, left, or right. I can only increase or decrease the size. So if the face position and size isn't already in the right spot it has been impossible to use...
Members should not be required to pay for downloading their own cards/videos... the membership fee should cover it.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

