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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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An extremely simple site to use and the recipient was ecstatic with the result. I cannot wait to do this again.
I sent a vidio of my family singing carols to them and we have all had huge laughs, very good fun, Thank you.
I paid for the year and when I do a restore it doesn't work. Awesome another app that gets your money and never works. I have used JibJab for years but whatever this is it's not working! Very disappointed
I'm not too happy, some of the cards I have used too many times, it would be nice to get new one more often. Some also are too offensive. I'll try it this year again and hope things change next year before I renew my membership.
I only wanted to join for one month at the price advertised at $1.50, but I see on my bill they charged me for a year. I think that is very dishonest of the JibJab company. Honestly i would like a refund and an apology but I doubt I will get that. Please DO NOT renew my subscription after this one expires.
I love that I can personalize greetings with our photos. I just wish that there were more family friendly option for birthday greetings. It would also be very helpful if the greetings were categorized so that I (& my children who are generally looking over my shoulder) don't have to see some of the courser options.
Joined again but totally dissappointed with site, could not write a greeting to send with video.
If possible I would like a refund a I don't see the sense in being a member of something I cant fully utilise.
My ecard was never delivered. I reverified the email address and it was correct. No idea where it went
I dislike paying for this site, I dislike that I pay for the whole year and cant just pay for one month because the only time I ever really used this was during Christmas. I hope your site doesn't try to make other people who I sent to pay. I will be canceling my subscription soon and will most likely never use it again. I've haven't even noticed anyone else using it at all this year and the fact that you now charge is probably why.
I'm having so much fun with JibJab! It's easy to use and everything works perfectly.
Love the experience, and I would pay to download many more videos if there were better selections.
I remember the Soul Train line, bring that back. You need more diverse video's, I had to put black faces on white bodies, so I find this app very racist, and won't be using it any more.
I really enjoy the musical videos.
I laugh so much that they feel very therapeutic and great for my soul!
I wish you had new ones more often.
Thanks!
Had cards to go out to family scheduled, I was notified they went out, but they did not receive them. I rechecked their email addresses and resent, again they were not recieved
I'm very happy with the overall experience, the site was easy to use and it was very quick to make and send the card
Babysitting has become a joy with the ritual of Jibjab Productions. They laugh and laugh. Grandma! Let's do another one. Love this!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

