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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Arizona
1 review
0 helpful votes
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Great choices
December 14, 2016

An extremely simple site to use and the recipient was ecstatic with the result. I cannot wait to do this again.

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Family fun
December 14, 2016

I sent a vidio of my family singing carols to them and we have all had huge laughs, very good fun, Thank you.

Date of experience: December 11, 2016
Texas
1 review
0 helpful votes
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Ecards
December 14, 2016

I've used JibJab in the past and like the variety.

Date of experience: December 11, 2016
North Carolina
1 review
0 helpful votes
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I paid for the year and when I do a restore it doesn't work. Awesome another app that gets your money and never works. I have used JibJab for years but whatever this is it's not working! Very disappointed

Date of experience: December 11, 2016
Florida
1 review
0 helpful votes
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It's good
December 14, 2016

I'm not too happy, some of the cards I have used too many times, it would be nice to get new one more often. Some also are too offensive. I'll try it this year again and hope things change next year before I renew my membership.

Date of experience: December 11, 2016
California
1 review
0 helpful votes
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I only wanted to join for one month
December 14, 2016

I only wanted to join for one month at the price advertised at $1.50, but I see on my bill they charged me for a year. I think that is very dishonest of the JibJab company. Honestly i would like a refund and an apology but I doubt I will get that. Please DO NOT renew my subscription after this one expires.

Date of experience: December 11, 2016
Virginia
1 review
0 helpful votes
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I love that I can personalize greetings with our photos. I just wish that there were more family friendly option for birthday greetings. It would also be very helpful if the greetings were categorized so that I (& my children who are generally looking over my shoulder) don't have to see some of the courser options.

Date of experience: December 11, 2016
Australia
2 reviews
0 helpful votes
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Dissatisfied Customer
December 13, 2016

Joined again but totally dissappointed with site, could not write a greeting to send with video.

If possible I would like a refund a I don't see the sense in being a member of something I cant fully utilise.

Date of experience: December 11, 2016
Colorado
1 review
0 helpful votes
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Not delivered
December 13, 2016

My ecard was never delivered. I reverified the email address and it was correct. No idea where it went

Date of experience: December 11, 2016
Massachusetts
1 review
0 helpful votes
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Dislike paying
December 13, 2016

I dislike paying for this site, I dislike that I pay for the whole year and cant just pay for one month because the only time I ever really used this was during Christmas. I hope your site doesn't try to make other people who I sent to pay. I will be canceling my subscription soon and will most likely never use it again. I've haven't even noticed anyone else using it at all this year and the fact that you now charge is probably why.

Date of experience: December 11, 2016
Georgia
1 review
0 helpful votes
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I love JibJab!
December 13, 2016

I'm having so much fun with JibJab! It's easy to use and everything works perfectly.

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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No problems
December 13, 2016

Site works well. It's been an excellent experience so far.

Date of experience: December 11, 2016
Nevada
1 review
0 helpful votes
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Ho hum
December 13, 2016

You make it hard to understand your price and in the end over charge.

Date of experience: December 11, 2016
Michigan
1 review
0 helpful votes
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Love it, but want MORE!
December 13, 2016

Love the experience, and I would pay to download many more videos if there were better selections.

Date of experience: December 11, 2016
California
1 review
0 helpful votes
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Dissatiafied
December 13, 2016

I remember the Soul Train line, bring that back. You need more diverse video's, I had to put black faces on white bodies, so I find this app very racist, and won't be using it any more.

Date of experience: December 11, 2016
Georgia
1 review
0 helpful votes
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Lots of fun and easy to use
December 13, 2016

Great site to make fun, interactive animated cards.

Date of experience: December 11, 2016
Mexico
1 review
0 helpful votes
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Therapeutic!
December 13, 2016

I really enjoy the musical videos.
I laugh so much that they feel very therapeutic and great for my soul!
I wish you had new ones more often.
Thanks!

Date of experience: December 11, 2016
Illinois
1 review
0 helpful votes
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Disappointed
December 13, 2016

Had cards to go out to family scheduled, I was notified they went out, but they did not receive them. I rechecked their email addresses and resent, again they were not recieved

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Postive experience and very easy.
December 13, 2016

I'm very happy with the overall experience, the site was easy to use and it was very quick to make and send the card

Date of experience: December 11, 2016
New Jersey
2 reviews
0 helpful votes
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Grandkids love this!
December 13, 2016

Babysitting has become a joy with the ritual of Jibjab Productions. They laugh and laugh. Grandma! Let's do another one. Love this!

Date of experience: December 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA