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JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Excellent!
December 14, 2016

I thought it was done very fast and it was very nice...

Date of experience: December 11, 2016
New York
1 review
1 helpful vote
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Needs more
December 14, 2016

Pros: fun to make and send
Cons: only seen one new Christmas video added in a lonfg time, NEED to add more to selection
Also don't like the automatic renewal

Date of experience: December 11, 2016
Washington
2 reviews
0 helpful votes
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Very fun
December 14, 2016

This has been a lot of fun to do, a bit confusing at first but once I got the hang of it, it is pretty easy.

Date of experience: December 11, 2016
Maine
1 review
1 helpful vote
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Not satisfied
December 14, 2016

It worked great for the first video, but any videos I have wanted to do after that it won't allow me to load more faces and to create new videos.

Date of experience: December 11, 2016
Georgia
1 review
0 helpful votes
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Love This
December 14, 2016

It's my daughter and her boyfriend. They really loved it and laughed and laughed. They showed it to every friend and relative. We all just love this!

Date of experience: December 11, 2016
New York
1 review
1 helpful vote
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Fun fun fun
December 14, 2016

Great site to make a fun video. I had a little trouble sending it out by email and I was disappointed I had to pay additional money to save the file.

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Christmas videos
December 14, 2016

I have made several videos for my friends, it never failed to bring out a lot of laughter, it fun to do as well

Date of experience: December 11, 2016
Maryland
1 review
0 helpful votes
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Not user friendly
December 14, 2016

I purchased the year AFTER using the app to make my family into rock stars but can't find the pics I used or the selected video.

Date of experience: December 11, 2016
Maine
1 review
0 helpful votes
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What a Blast!
December 14, 2016

I am just learning but I am having so much fun. I wish it was free to download since my family doesn't have a computer. But when they visit me I show it to them and we all laugh. Thank you for bring laughter into our lives. Look forward to a wonderful year!

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Christmas e-cards
December 14, 2016

Easy to use and so hilarious animating my family members to do things they would never do in real life!

Date of experience: December 11, 2016
California
2 reviews
0 helpful votes
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The gift that keeps on giving
December 14, 2016

I only joined right after Thanksgiving but with birthdays and the holidays I've already sent out four e-cards. Every card I've sent have been "shared" so that more people can enjoy and have a good laugh. Well worth the money in my opinion when you can really get a lot of people sharing a card.

Date of experience: December 11, 2016
North Carolina
1 review
0 helpful votes
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Login
December 14, 2016

Please remind me to login before starting to create my card. I lost my
Start and had to go again

Date of experience: December 11, 2016
California
1 review
0 helpful votes
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Not easy to use
December 14, 2016

Struggled with pics. Could not delete ones I didn't like. Confusing and expensive. Did not realize what I was getting into.

Date of experience: December 11, 2016
Ohio
1 review
0 helpful votes
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JibJab Fun
December 14, 2016

It is an enjoyable relaxer to create and share the cards/videos with your family and friends. And, it gives them a laugh too!:-)

Date of experience: December 11, 2016
Texas
1 review
0 helpful votes
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Well built App..
December 14, 2016

Very user friendly optuons and the videos are completed fast. I like the variety they give yu also. Very happy with it..

Date of experience: December 11, 2016
Illinois
1 review
0 helpful votes
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Difficulty with website loading
December 14, 2016

Several times it said that the site was not available and I had to start all over again!

Date of experience: December 11, 2016
Canada
1 review
0 helpful votes
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Not impressed
December 14, 2016

Although I did join for another year it was the same old same old. Looking for another website.

Date of experience: December 11, 2016
China
1 review
0 helpful votes
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Automatic renewals
December 14, 2016

I joined for 12 months and then found out I was put on an automatic renewal. I tried to change this but could not on Jab Jab site so I had to do it on Pay pal site. I may carry on after 12 months but I want the option open to me, not done automatically. It should be easy to find and also should not be done without my agreement

Date of experience: December 11, 2016
Kentucky
1 review
0 helpful votes
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I have had a blast making funny videos for my grandchildren and other family members. I definitely got my yearly fee out of it in the first week after I subscribed! Thanks for many great laughs!

Date of experience: December 11, 2016
Oklahoma
1 review
0 helpful votes
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Changing pics
December 14, 2016

Making the Fall/Halloween JibJab music videos. I want to change the pictures on a new one. It is not clear on how you can change pictures you wish to use.

Date of experience: December 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA