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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Pros: fun to make and send
Cons: only seen one new Christmas video added in a lonfg time, NEED to add more to selection
Also don't like the automatic renewal
It worked great for the first video, but any videos I have wanted to do after that it won't allow me to load more faces and to create new videos.
It's my daughter and her boyfriend. They really loved it and laughed and laughed. They showed it to every friend and relative. We all just love this!
Great site to make a fun video. I had a little trouble sending it out by email and I was disappointed I had to pay additional money to save the file.
I have made several videos for my friends, it never failed to bring out a lot of laughter, it fun to do as well
I purchased the year AFTER using the app to make my family into rock stars but can't find the pics I used or the selected video.
I am just learning but I am having so much fun. I wish it was free to download since my family doesn't have a computer. But when they visit me I show it to them and we all laugh. Thank you for bring laughter into our lives. Look forward to a wonderful year!
Easy to use and so hilarious animating my family members to do things they would never do in real life!
I only joined right after Thanksgiving but with birthdays and the holidays I've already sent out four e-cards. Every card I've sent have been "shared" so that more people can enjoy and have a good laugh. Well worth the money in my opinion when you can really get a lot of people sharing a card.
Struggled with pics. Could not delete ones I didn't like. Confusing and expensive. Did not realize what I was getting into.
It is an enjoyable relaxer to create and share the cards/videos with your family and friends. And, it gives them a laugh too!:-)
Very user friendly optuons and the videos are completed fast. I like the variety they give yu also. Very happy with it..
Several times it said that the site was not available and I had to start all over again!
Although I did join for another year it was the same old same old. Looking for another website.
I joined for 12 months and then found out I was put on an automatic renewal. I tried to change this but could not on Jab Jab site so I had to do it on Pay pal site. I may carry on after 12 months but I want the option open to me, not done automatically. It should be easy to find and also should not be done without my agreement
I have had a blast making funny videos for my grandchildren and other family members. I definitely got my yearly fee out of it in the first week after I subscribed! Thanks for many great laughs!
Making the Fall/Halloween JibJab music videos. I want to change the pictures on a new one. It is not clear on how you can change pictures you wish to use.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

