Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This site and its creations make everybody happy, from grown-ups to kids.
I asked for help a number of times, I ALWAYS received a REPLY, NONE of which were helpful or even WORKED!
This is the greatest! Fun cards for every occasion, everyone loves getting them.
Very fun.
I was able to spend a good time with my colleagues.
Easy to navigate, lots of laughs. The key is to have a variety of head shots of all your friends and family. When you take photos of friends with your phone, try to square-up faces and zoom in to get better detail.
Great for making funny videos for family and friends easy to use and great to use with photos from Facebook as well as off the pc
Additional features you pay for are not worth it. Wish I had just used free ones!
I have tried numerous ways ti get the e cards to open...? Maybe it is a "Operator Error"(ME?)... that is the problem...? The wheels to access them just spin and spin and spin... assistance please!.
I do not agree with having to pay to save the e-cards that I have created. I would rather cancel my membership.
I teach 5th grade and often use my students' faces on their birthdays and holiday but I need more kid-friendly choices
I think JibJab is great. My only problem with it is not always finding the exact video I want, or having to play around for a while to figure out which face to put on which body based on what's happening in the video.
Tried to set it up once, got some kind of message which prevented it. I spent a lot of time setting up the pix just right. I do not have that time to waste at this point in my life thought it would be fun, simple, and operational. No. Want to cancel
The price of a decent card starts around $4 prior to mailing costs. Yearly rate if $18, I easily exceeded that fee in an hour! Hope they always update selections. I am hooked
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

